公开(公告)号：US20160301802A1

公开(公告)日：2016-10-13

申请号：US14683894

申请日：2015-04-10

申请人： Angel.com Incorporated

发明人： Praphul Kumar ,  Scott Kolman ,  Andrea Friio ,  Yochai Konig

IPC分类号： H04M3/493

CPC分类号： H04M3/4938 ,  H04L65/1063 ,  H04L67/02 ,  H04M3/42136 ,  H04M2203/253

摘要： A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.

摘要翻译： 从通信设备接收到执行交互站点的请求。 请求被发送到自动响应系统。 从自动响应系统接收提供通信设备和自动响应系统之间的多步通信流程的一个或多个步骤的第一指令。 响应于确定该请求用于与交互站点进行语音交互，确定通过与通信设备的用户进行语音交互来提供一个或多个步骤的第二指令并将其发送到通信设备。 响应于确定该请求是用于与交互站点的视觉交互，确定通过与通信设备的用户的视觉交互提供一个或多个步骤的第三指令并将其发送到通信设备。

公开(公告)号：US09467563B1

公开(公告)日：2016-10-11

申请号：US14683894

申请日：2015-04-10

申请人： Angel.com Incorporated

发明人： Praphul Kumar ,  Scott Kolman ,  Andrea Friio ,  Yochai Konig

IPC分类号： H04M11/00 ,  H04M3/493

CPC分类号： H04M3/4938 ,  H04L65/1063 ,  H04L67/02 ,  H04M3/42136 ,  H04M2203/253

摘要： A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.

摘要翻译： 从通信设备接收到执行交互站点的请求。 请求被发送到自动响应系统。 从自动响应系统接收提供通信设备和自动响应系统之间的多步通信流程的一个或多个步骤的第一指令。 响应于确定该请求用于与交互站点进行语音交互，确定通过与通信设备的用户进行语音交互来提供一个或多个步骤的第二指令并将其发送到通信设备。 响应于确定该请求是用于与交互站点的视觉交互，确定通过与通信设备的用户的视觉交互提供一个或多个步骤的第三指令并将其发送到通信设备。