公开(公告)号：US09697548B1

公开(公告)日：2017-07-04

申请号：US14185854

申请日：2014-02-20

Applicant: Amazon Technologies, Inc.

Inventor： Kosar Akram Jaff ,  Shivkumar Shankaran ,  Nitin Bhat ,  Kimberly Lee Daniels ,  Samuel Pike Hall ,  Nicholas John Morren ,  Raja Shekhar Goli ,  Prashant Agrawal ,  Sebastian Jorge Gunningham ,  Brian Jeffrey Saltzman ,  Tiana Osbourne Symmonds ,  Debby Wing Yin Man

IPC: G06Q30/06 ,  G06Q30/00

CPC classification number: G06Q30/0601 ,  G06Q30/016

Abstract: Techniques for managing a return request may be provided. For example, a user may want to return an item that the user received from an item provider via an electronic marketplace. The user can take a picture of the item and transmit the image to a computer that determines that the user would like to return the item. The computer may also determine that the item is returnable (e.g., was provided to the user within an allowable timeframe, satisfies a constraint for returning the item). The computer can initiate a return of the item. In some examples, the computer can also determine a convenient return location or the reason that the user is returning the item to the item provider.