公开(公告)号：US12242870B1

公开(公告)日：2025-03-04

申请号：US16836044

申请日：2020-03-31

Applicant: Amazon Technologies, Inc.

Inventor： Bryan Murphy ,  David Cliffe ,  Dan Ledrick ,  Oren Nachman ,  Yevgeny Schreiber ,  Abhineet Bansal ,  David Vadas ,  Arvind Namasivayam ,  Donavan Miller

IPC: H04L41/06 ,  G06F3/0482 ,  G06F3/04847 ,  G06F9/451 ,  G06F11/32 ,  H04L43/0811 ,  H04L43/0876 ,  H04L51/046

Abstract: Technologies are disclosed for shortening and/or minimizing service interruptions. An incident service executing within a service provider network is used to detect an incident that has caused a service interruption and performs operations to assist in resolving the service interruption. The incident service may identify resources (e.g., computing resources, individuals, . . . ) to triage and remediate the service interruption. For instance, the incident service may provide information to one or more users of a customer experiencing a service interruption to assist in guiding the user(s) to address one or more problems to assist in resolving the service interruption. The information may include information such as providing one or more recommendations to configure one or more services, such as one or more actions to perform (e.g., a step-by-step runbook).