公开(公告)号：US09641576B2

公开(公告)日：2017-05-02

申请号：US14580866

申请日：2014-12-23

Applicant: Amazon Technologies, Inc.

Inventor： Christopher LaFata ,  Michael Klingbeil ,  Adam Marks ,  Carlin Wiegner

IPC: H04M3/42 ,  H04L29/06 ,  H04L29/08 ,  H04N7/15 ,  H04M3/56 ,  H04N5/04

CPC classification number: H04L65/403 ,  H04L65/4038 ,  H04L67/10 ,  H04M3/56 ,  H04M3/568 ,  H04M2201/22 ,  H04M2203/5072 ,  H04M2242/14 ,  H04N5/04 ,  H04N7/152

Abstract: A cloud-based video/audio conferencing system and method performs locale based aggregation of a full duplex media stream to organize multiple connections to a conference call that originate from the same physical location or a shared locale. The cloud-based video/audio conferencing system performs synchronization of the microphone and speaker audio signals of the same-locale connections. In this manner, a conference call may be held with multiple user devices making connections from the same physical location. User experience is enhanced by allowing each user in the same location to use his/her own individual devices to connect to the same conference call.

公开(公告)号：US11115528B1

公开(公告)日：2021-09-07

申请号：US15880380

申请日：2018-01-25

Applicant: Amazon Technologies, Inc.

Inventor： Siddhartha Shankara Rao ,  Samuel Rislove Etler ,  Carlin Wiegner

IPC: H04M3/436 ,  G06Q10/06 ,  H04M3/493

Abstract: A technology is described for providing virtual call assistants and call options to identified callers. An example method may include identifying a caller and a call recipient using addressing information included in a call received at a call control service. After identifying the caller, a priority designation assigned to the caller may be obtained from an agent linking profile. An interactive agent linked to the priority designation assigned to the caller may be identified, wherein the interactive agent may be configured to provide prioritized call services. Thereafter, the interactive agent linked to the priority designation may be invoked.

公开(公告)号：US10728394B1

公开(公告)日：2020-07-28

申请号：US15583856

申请日：2017-05-01

Applicant: Amazon Technologies, Inc.

Inventor： Christopher LaFata ,  Michael Klingbeil ,  Adam Marks ,  Carlin Wiegner

IPC: H04M3/56 ,  H04M9/08 ,  H04L5/14 ,  H04N7/15 ,  H04N7/14 ,  H04L29/06

Abstract: A cloud-based video/audio conferencing system and method performs locale based aggregation of a full duplex media stream to organize multiple connections to a conference call that originate from the same physical location or a shared locale. The cloud-based video/audio conferencing system performs synchronization of the microphone and speaker audio signals of the same-locale connections. In this manner, a conference call may be held with multiple user devices making connections from the same physical location. User experience is enhanced by allowing each user in the same location to use his/her own individual devices to connect to the same conference call.