Method and apparatus for determining user intent

    公开(公告)号:US11514245B2

    公开(公告)日:2022-11-29

    申请号:US16352159

    申请日:2019-03-13

    Abstract: The disclosed embodiments describe methods, systems, and apparatuses for determining user intent. A method is disclosed comprising obtaining a session text of a user; calculating, by the processor, a feature vector based on the session text; determining probabilities that the session text belongs to a plurality of intent labels, the probabilities calculated using a multi-level hierarchal intent classification model, the intent labels assigned to levels in the multi-level hierarchal intent classification model; and assigning a user intent to the session text based on the probabilities.

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