公开(公告)号：US11144582B2

公开(公告)日：2021-10-12

申请号：US15194109

申请日：2016-06-27

申请人： Accenture Global Services Limited

发明人： Avikar Banik ,  Koustuv Jana ,  Jenice J. Mukkada ,  Reshma Abhijit Gurjar ,  Priya Athreyee ,  Rajendra Prasad ,  Divya Sampathkumar

IPC分类号： G06F16/35 ,  G06Q10/10

摘要： A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

公开(公告)号：US20160378859A1

公开(公告)日：2016-12-29

申请号：US15194109

申请日：2016-06-27

申请人： Accenture Global Services Limited

发明人： Avikar Banik ,  Koustuv Jana ,  Jenice J. Mukkada ,  Reshma Abhijit Gurjar ,  Priya Athreyee ,  Rajendra Prasad ,  Divya Sampathkumar

IPC分类号： G06F17/30 ,  G06Q10/10

CPC分类号： G06F16/358 ,  G06Q10/103

摘要： A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

摘要翻译： 计算机实现的方法和系统解析和聚合非结构化数据对象。 该方法包括从数据库的记录的描述字段中获取非结构化数据对象，该数据库包括为应用程序维护而创建的客户端票据，转换所获得的非结构化数据对象以创建经变换的数据对象，识别客户票证的标准属性的数量，其中 根据变换数据对象的至少一部分，单词重要性，单词情绪，用户输入或客户机票优先级，或任何组合来确定标准属性的数量，以及通过根据客户端票据聚合来生成多个票据报告 以排列客户机票的票数和所标识的标准属性的订单。