公开(公告)号：US20140189509A1

公开(公告)日：2014-07-03

申请号：US13728027

申请日：2012-12-27

Applicant: AVAYA INC.

Inventor： Matthew Moran ,  Cathy Talbot ,  Eoin McDermott ,  Paul D'Arcy

IPC: G06F3/048

CPC classification number: G06F9/453

Abstract: An interactive communications system includes a passive guide system for guiding users on a website to locate their desired content. The passive guide system includes a monitor module configured to monitor user's interaction with content of the website. The passive guide system further includes an analysis module configured to analyse the user's interaction to anticipate user's requirement. The passive guide system further includes a guide module configured to present a message for guiding the user to locate the content on the website based on the anticipated user's requirement. The passive guide system also includes a feedback module for receiving a feedback from the user and changing the previous message based on the feedback.

Abstract translation: 交互式通信系统包括用于引导网站上的用户定位其所需内容的被动引导系统。 被动导向系统包括监视器模块，其被配置为监视用户与网站内容的交互。 被动引导系统还包括分析模块，其被配置为分析用户的交互以预测用户的需求。 被动引导系统还包括引导模块，该引导模块被配置为基于预期的用户需求呈现引导用户定位网站上的内容的消息。 被动引导系统还包括用于从用户接收反馈并基于反馈改变先前消息的反馈模块。