Network trouble shooting digital assistant system

    公开(公告)号:US10764116B2

    公开(公告)日:2020-09-01

    申请号:US16454989

    申请日:2019-06-27

    Abstract: A system for troubleshooting a network, the system comprising a virtual machine including a virtual central processor in communication with at least one memory, virtual machine including a knowledge base configured to store contextual information related to the network; a knowledge base manager in communication with the knowledge base, the knowledge base manager configured to collect at least one of contextual information and problem information from at least one data source on the network and populate the knowledge base; a problem monitor in communication with the knowledge base and the knowledge base manager, the problem monitor configured to receive the problem information from the knowledge base manager; a query evaluation engine in communication with the knowledge base and the problem monitor; an interface configured to receive a query; and a natural language query translator in communication with the interface and the query evaluation engine; wherein the natural language query translator is configured to provide a natural language query from the interface and transmit the query in a machine readable format to the query evaluation engine; wherein the query evaluation engine collects at least one of the contextual information in the knowledge base and the problem information in the problem manager relevant to the query and generate a recommendation list.

    NETWORK TROUBLE SHOOTING DIGITAL ASSISTANT SYSTEM

    公开(公告)号:US20190319831A1

    公开(公告)日:2019-10-17

    申请号:US16454989

    申请日:2019-06-27

    Abstract: A system for troubleshooting a network, the system comprising a virtual machine including a virtual central processor in communication with at least one memory, virtual machine including a knowledge base configured to store contextual information related to the network; a knowledge base manager in communication with the knowledge base, the knowledge base manager configured to collect at least one of contextual information and problem information from at least one data source on the network and populate the knowledge base; a problem monitor in communication with the knowledge base and the knowledge base manager, the problem monitor configured to receive the problem information from the knowledge base manager; a query evaluation engine in communication with the knowledge base and the problem monitor; an interface configured to receive a query; and a natural language query translator in communication with the interface and the query evaluation engine; wherein the natural language query translator is configured to provide a natural language query from the interface and transmit the query in a machine readable format to the query evaluation engine; wherein the query evaluation engine collects at least one of the contextual information in the knowledge base and the problem information in the problem manager relevant to the query and generate a recommendation list.

    Network trouble shooting digital assistant system

    公开(公告)号:US10355912B2

    公开(公告)日:2019-07-16

    申请号:US15480768

    申请日:2017-04-06

    Abstract: A system for troubleshooting a network, the system comprising a virtual machine including a virtual central processor in communication with at least one memory, virtual machine including a knowledge base configured to store contextual information related to the network; a knowledge base manager in communication with the knowledge base, the knowledge base manager configured to collect at least one of contextual information and problem information from at least one data source on the network and populate the knowledge base; a problem monitor in communication with the knowledge base and the knowledge base manager, the problem monitor configured to receive the problem information from the knowledge base manager; a query evaluation engine in communication with the knowledge base and the problem monitor; an interface configured to receive a query; and a natural language query translator in communication with the interface and the query evaluation engine; wherein the natural language query translator is configured to provide a natural language query from the interface and transmit the query in a machine readable format to the query evaluation engine; wherein the query evaluation engine collects at least one of the contextual information in the knowledge base and the problem information in the problem manager relevant to the query and generate a recommendation list.

    Network troubleshooting digital assistant system

    公开(公告)号:US11343135B2

    公开(公告)日:2022-05-24

    申请号:US16985768

    申请日:2020-08-05

    Abstract: A system includes one or more processors and a memory. The processor(s) effectuates operations including receiving a query, wherein the query identifies one or more problems in the network. The processor(s) further effectuates operations including retrieving contextual information and problem information, associated with the one or more problems, from a knowledge base and generating a first recommendation list comprising one or more recommendations, wherein each of the one or more recommendations comprises the contextual information or the problem information and at least one course of action. The processor(s) further effectuates operations including receiving a selection of a recommendation from the first recommendation list and updating the knowledge base to include information associated with the selection of the recommendation and generating, in response to a further query, a second recommendation list comprising one or more further recommendations that include further contextual information or further problem information retrieved from the knowledge base.

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