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公开(公告)号:US20150220870A1
公开(公告)日:2015-08-06
申请号:US14686929
申请日:2015-04-15
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: I. Dan MELAMED , Andrej LJOLJE , Bernard RENGER , Yeon-Jun KIM , David J. SMITH
CPC classification number: G10L25/63 , G06F17/2881 , G06Q10/06395 , G10L15/04 , G10L15/18 , G10L15/1822 , G10L15/26 , G10L15/265
Abstract: A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.
Abstract translation: 检测预定短语以确定合规质量的方法包括基于存储的预定短语和接收的通信之间的比较来确定前体事件是否已经发生,以及基于预定短语的存在来确定合规评级 与通信中的前兆事件相关联。
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公开(公告)号:US20160085858A1
公开(公告)日:2016-03-24
申请号:US14865979
申请日:2015-09-25
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: Yeon-Jun KIM , I. Dan MELAMED , Bernard S. RENGER , Steven Neil TISCHER
CPC classification number: G06F17/30761 , G06F17/00 , G10L15/083 , G10L25/48 , G10L25/78 , G10L25/87 , G10L25/90
Abstract: Apparatuses, systems, methods, and media for filtering a data stream are provided. The data stream is analyzed based on an acoustic parameter to determine extraneous portions in which a first predetermined condition is satisfied. When a first extraneous portion is separated from a second extraneous portion by a non-extraneous portion in which the first predetermined condition is not satisfied, it is determined whether the first extraneous portion being separated from the second extraneous portion by the non-extraneous portion satisfies a second predetermined condition. At least one of the first extraneous portion and the second extraneous portion is deleted from the data stream to produce a filtered data stream in response to determining the second predetermined condition is satisfied.
Abstract translation: 提供了用于过滤数据流的设备,系统,方法和介质。 基于声学参数分析数据流,以确定满足第一预定条件的外部部分。 当通过不满足第一预定条件的非外部部分将第一外部部分从第二外部部分分离时,确定第一外部部分是否通过非外来部分与第二外部部分分离满足 第二预定条件。 响应于确定满足第二预定条件,从数据流中删除第一外部部分和第二外部部分中的至少一个以产生经滤波的数据流。
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公开(公告)号:US20170140775A1
公开(公告)日:2017-05-18
申请号:US15420477
申请日:2017-01-31
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: I. Dan MELAMED , Andrej LJOLJE , Bernard S. Renger , David J. Smith , Yeon-Jun Kim
CPC classification number: G10L25/63 , G06F17/2881 , G06Q10/06395 , G10L15/04 , G10L15/18 , G10L15/1822 , G10L15/26 , G10L15/265
Abstract: A method of detecting pre-determined phrases to determine compliance quality of an agent includes determining a presence of a predetermined input based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating of the agent based on a presence of a pre-determined phrase associated with the predetermined input in the communication.
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公开(公告)号:US20130166293A1
公开(公告)日:2013-06-27
申请号:US13772509
申请日:2013-02-21
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: I. Dan MELAMED , Andrej LJOLJE , Bernard RENGER , Yeon-Jun KIM , David J. SMITH
IPC: G10L15/04
CPC classification number: G10L25/63 , G06F17/2881 , G06Q10/06395 , G10L15/04 , G10L15/18 , G10L15/1822 , G10L15/26 , G10L15/265
Abstract: A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.
Abstract translation: 提供了检测预定短语以确定顺应性质量的方法。 该方法包括基于预定短语与通信网络中的发送者和接收者之间的通信之间的比较来确定事件或前兆事件中的至少一个是否已经发生,并且基于存在 与事件相关联的预定短语或与通信中的前体事件相关联的预定短语的存在。
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公开(公告)号:US20170270201A1
公开(公告)日:2017-09-21
申请号:US15617256
申请日:2017-06-08
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: Yeon-Jun KIM , I. Dan MELAMED , Bernard S. RENGER , Steven Neil TISCHER
CPC classification number: G06F17/30761 , G06F17/00 , G10L15/083 , G10L25/48 , G10L25/78 , G10L25/87 , G10L25/90
Abstract: Apparatuses, systems, methods, and media for filtering a data stream are provided. The data stream is partitioned into a plurality of data stream segments. An acoustic parameter is measured in each of the data stream segments. It is determined whether the acoustic parameter satisfies a first predetermined condition. The first predetermined condition includes a number of variances, in which the acoustic parameter exceeds a predetermined variance threshold, exceeding a predetermined number threshold. An extraneous portion of the data stream is identified in which the first predetermined condition is satisfied. It is determined whether the extraneous portion satisfies a second predetermined condition in the data stream. The extraneous portion is deleted from the data stream to produce a filtered data stream in response to the second predetermined condition being satisfied.
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公开(公告)号:US20150149168A1
公开(公告)日:2015-05-28
申请号:US14092033
申请日:2013-11-27
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: Amanda Joy STENT , Hyuckchul JUNG , I. Dan MELAMED , Nobal Bikram NIRAULA
CPC classification number: G06F17/243 , G06F17/30861 , G06F17/30896 , G06F17/30902 , G10L15/22 , G10L15/26 , G10L2015/223
Abstract: Voice enabled dialog with web pages is provided. An Internet address of a web page is received including an area with which a user of a client device can specify information. The web page is loaded using the received Internet address of the web page. A task structure of the web page is then extracted. An abstract representation of the web is then generated. A dialog script, based on the abstract representation of the web page is then provided. Spoken information received from the user is converted into text and the converted text is inserted into the area.
Abstract translation: 提供带有网页功能的语音启用对话框。 接收到网页的互联网地址,包括客户端设备的用户可以指定信息的区域。 使用接收到的网页的Internet地址来加载网页。 然后提取网页的任务结构。 然后生成Web的抽象表示。 然后提供基于网页的抽象表示的对话框脚本。 从用户接收的口语信息被转换为文本,并将转换后的文本插入该区域。
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公开(公告)号:US20130268103A1
公开(公告)日:2013-10-10
申请号:US13867264
申请日:2013-04-22
Applicant: AT&T Intellectual Property I, L.P.
Inventor: Yeon-Jun KIM , I. Dan MELAMED , Steven Neil TISCHER , Bernard S. RENGER
IPC: G06F17/00
CPC classification number: G06F17/30761 , G06F17/00 , G10L15/083 , G10L25/48 , G10L25/78 , G10L25/87 , G10L25/90
Abstract: Methods, apparatuses, and media for filtering a data stream are provided. The data stream is partitioned into a plurality of data stream segments. An acoustic parameter of each of the data stream segments is measured, and it is determined whether the acoustic parameter of each of the data stream segments satisfies a predetermined condition. Extraneous segments of the data stream segments are identified in which the predetermined condition is satisfied, and it is determined whether the extraneous segments have a predetermined relationship in the data stream. The extraneous segments are deleted from the data stream to produce a filtered data stream in response to the extraneous segments having the predetermined relationship.
Abstract translation: 提供了用于过滤数据流的方法,设备和介质。 数据流被划分成多个数据流段。 测量每个数据流段的声学参数,并且确定每个数据流段的声学参数是否满足预定条件。 识别数据流段的外部段,其中满足预定条件,并且确定外部段在数据流中是否具有预定关系。 响应于具有预定关系的外部段,从数据流中删除无关段以产生经滤波的数据流。
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