公开(公告)号：US20190281077A1

公开(公告)日：2019-09-12

申请号：US15914769

申请日：2018-03-07

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Supratim Deb ,  Shobha Venkataraman ,  Zihui Ge ,  He Yan ,  Jennifer Yates ,  Sanjeev Ahuja ,  Sarat Puthenpura

IPC: H04L29/06 ,  H04L12/26 ,  G06F9/455 ,  H04L12/24

Abstract: A system for generating network policies includes a run-time execution platform configured to manage operations of a network, an analytics engine in communication with the run-time execution platform, an input-output interface associated with the analytics engine, and a processor coupled to the input-output interface and wherein the processor effectuates operations including creating a set of baseline performance statistics associated with the network, identifying an anomaly in the network, scoring the anomalies based on the identifying step, and setting policies for operation of the network using predictive analytics.

公开(公告)号：US20170180552A1

公开(公告)日：2017-06-22

申请号：US14974292

申请日：2015-12-18

Applicant: AT&T MOBILITY II LLC ,  AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Jeffrey Krinsky ,  Jennifer Yates

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5158 ,  H04M3/42365 ,  H04M3/5166 ,  H04M3/5231 ,  H04M2203/2072

Abstract: A method includes determining, at a processor of an automated attendant system, whether a customer service representative is available to speak with a caller. The method also includes scheduling a call back time in response to a determination that the customer service representative is not available to speak with the caller. The call back time indicates a time where the customer service representative will call the caller. The method further includes providing the call back time to the caller and receiving an availability flag from the caller at the call back time. The availability flag indicates whether the caller is available to receive a call from the customer service representative. The method also includes providing a call back signal to the customer service representative based on the availability flag. The call back signal indicates to the customer service representative whether to call the caller at the call back time.

公开(公告)号：US20180165084A1

公开(公告)日：2018-06-14

申请号：US15375948

申请日：2016-12-12

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Ajay Mahimkar ,  Zihui Ge ,  Jennifer Yates ,  Deborah Cathey ,  Prasanna Ramachandran ,  Christopher May ,  Vijay Gopalakrishnan

IPC: G06F9/445 ,  G06F9/455

CPC classification number: G06F8/65 ,  G06F9/45558 ,  G06F2009/45595

Abstract: A method includes measuring a first performance metric of a network comprising a plurality of virtual network functions (VNFs). The method also includes executing tasks to implement the software change on a first VNF set. The method also includes measuring a second performance metric of the network after at least one of the tasks has been completed and comparing the first performance metric to the second performance metric to determine a recommendation for whether to deploy the software change on the plurality of VNFs. The tasks are based upon a change management workflow created using a graphical model, the graphical model comprising modular building blocks selected from a change management catalog.

公开(公告)号：US09426665B2

公开(公告)日：2016-08-23

申请号：US14088279

申请日：2013-11-22

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Zihui Ge ,  Mario Kosseifi ,  Matthew Osinski ,  He Yan ,  Jennifer Yates

IPC: H04W24/00 ,  H04W16/18 ,  H04W24/04

CPC classification number: H04W16/18 ,  H04W24/04

Abstract: A method, computer-readable storage device and apparatus for quantifying a total number of customers impacted by a cellular tower outage are disclosed. For example, the method monitors a plurality of cellular towers, detects a failure of one of the plurality of cellular towers, identifies a subset of the plurality of cellular towers that are included in an affected region, calculates a number of additional customers served by each one of the subset of the plurality of cellular towers that are included in the affected region due to the failure of the one cellular tower, and quantifies the total number of customers impacted by the failure of the one cellular tower by adding the number of additional customers served by the each one of the subset of the plurality of cellular towers that are included in the affected region.

Abstract translation: 公开了一种用于量化由蜂窝式塔架停机影响的客户总数的方法，计算机可读存储装置和装置。 例如，该方法监视多个蜂窝塔，检测多个蜂窝塔中的一个蜂窝塔的故障，识别包括在受影响区域中的多个蜂窝塔的子集，计算由每个蜂窝塔服务的多个另外的客户的数量 由于一个蜂窝塔的故障而被包括在受影响区域中的多个蜂窝塔的子集之一，并且通过添加一个蜂窝塔的数量来量化由一个蜂窝塔的故障所影响的总客户数 由受影响区域中包括的多个蜂窝塔的子集中的每一个服务。

公开(公告)号：US10938624B2

公开(公告)日：2021-03-02

申请号：US16399750

申请日：2019-04-30

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： He Yan ,  Zihui Ge ,  Giritharan Rana ,  Heather Magrini ,  Jennifer Yates ,  Matthew Osinski ,  Brandon Hall ,  Edward Ball ,  Richard Miller ,  Kathryn W. Childs

IPC: H04L12/24

Abstract: A method includes collecting operational data from a system, segregating the data into a first component comprising one or more service quality anomalies and a second component comprising one or more network-based events, correlating the first component and the second component to determine whether the one or more network-based events have an impact on service quality, and prioritizing a resolution of the network-based events that have an impact on service quality.

公开(公告)号：US20200351149A1

公开(公告)日：2020-11-05

申请号：US16399750

申请日：2019-04-30

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： He Yan ,  Zihui Ge ,  Giritharan Rana ,  Heather Magrini ,  Jennifer Yates ,  Matthew Osinski ,  Brandon Hall ,  Edward Ball ,  Richard Miller ,  Kathryn W. Childs

IPC: H04L12/24

Abstract: A method includes collecting operational data from a system, segregating the data into a first component comprising one or more service quality anomalies and a second component comprising one or more network-based events, correlating the first component and the second component to determine whether the one or more network-based events have an impact on service quality, and prioritizing a resolution of the network-based events that have an impact on service quality.

公开(公告)号：US20240031829A1

公开(公告)日：2024-01-25

申请号：US17814100

申请日：2022-07-21

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Ajay Mahimkar ,  Zihui Ge ,  Xuan Liu ,  Yusef Shaqalle ,  Yu Xiang ,  Jennifer Yates ,  Shomik Pathak ,  James Reichel

IPC: H04W24/02 ,  H04W36/00 ,  H04W28/02

CPC classification number: H04W24/02 ,  H04W36/0072 ,  H04W28/0226

Abstract: A method performed by a processing system including at least one processor includes grouping a plurality of nodes of a telecommunications network into a plurality of reference groups, based on a plurality of configuration attributes and on a plurality of load, mobility, radio frequency attributes for the plurality of nodes, selecting a first reference group of the plurality of reference groups, where the first reference group includes a subset of the plurality of nodes, selecting a first configuration parameter of the first reference group to be tuned, identifying a first value for the first configuration parameter that is most prevalent among the subset of the plurality of nodes, and setting the first configuration parameter for all nodes in the subset of the plurality of nodes to the first value.

公开(公告)号：US20210160124A1

公开(公告)日：2021-05-27

申请号：US17163877

申请日：2021-02-01

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： He Yan ,  Zihui Ge ,  Giritharan Rana ,  Heather Magrini ,  Jennifer Yates ,  Matthew Osinski ,  Brandon Hall ,  Edward Ball ,  Richard Miller ,  Kathryn W. Childs

IPC: H04L12/24

Abstract: A method includes receiving fault management data and service quality management data from an integrated feedback control loop, wherein a first set of faults in the fault management data is correlated with service quality management data if a root cause of the first set of faults is known and wherein a second set of faults in the fault management data are categorized as silent faults if no root cause of the second faults is known, The silent faults in the fault management are correlated with the service quality management data. The disclosure includes prioritizing analysis of the silent faults that affect the service quality management data, and prioritizing repair of faults in the fault management data that affect the service quality management data.

公开(公告)号：US10572237B2

公开(公告)日：2020-02-25

申请号：US15375948

申请日：2016-12-12

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Ajay Mahimkar ,  Zihui Ge ,  Jennifer Yates ,  Deborah Cathey ,  Prasanna Ramachandran ,  Christopher May ,  Vijay Gopalakrishnan

IPC: G06F8/65 ,  G06F9/455

Abstract: A method includes measuring a first performance metric of a network comprising a plurality of virtual network functions (VNFs). The method also includes executing tasks to implement the software change on a first VNF set. The method also includes measuring a second performance metric of the network after at least one of the tasks has been completed and comparing the first performance metric to the second performance metric to determine a recommendation for whether to deploy the software change on the plurality of VNFs. The tasks are based upon a change management workflow created using a graphical model, the graphical model comprising modular building blocks selected from a change management catalog.

公开(公告)号：US10027803B2

公开(公告)日：2018-07-17

申请号：US14974292

申请日：2015-12-18

Applicant: AT&T MOBILITY II LLC ,  AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Jeffrey Krinsky ,  Jennifer Yates

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523

Abstract: A method includes determining, at a processor of an automated attendant system, whether a customer service representative is available to speak with a caller. The method also includes scheduling a call back time in response to a determination that the customer service representative is not available to speak with the caller. The call back time indicates a time where the customer service representative will call the caller. The method further includes providing the call back time to the caller and receiving an availability flag from the caller at the call back time. The availability flag indicates whether the caller is available to receive a call from the customer service representative. The method also includes providing a call back signal to the customer service representative based on the availability flag. The call back signal indicates to the customer service representative whether to call the caller at the call back time.