公开(公告)号：US11687726B1

公开(公告)日：2023-06-27

申请号：US17108593

申请日：2020-12-01

申请人： 8x8, Inc.

发明人： Solomon Fung ,  Soumyadeb Mitra ,  Abhishek Kashyap ,  Arunim Samat ,  Venkat Nagaswamy ,  Justin Driemeyer

IPC分类号： G06F40/30 ,  G06Q30/0241 ,  G06Q10/067 ,  G06F16/951 ,  G06Q10/105 ,  G06F18/2135 ,  G06N3/044 ,  G06N3/045 ,  G06N3/084 ,  G06N3/088 ,  G06N5/04

CPC分类号： G06F40/30 ,  G06F16/951 ,  G06F18/21355 ,  G06N3/044 ,  G06N3/045 ,  G06Q10/067 ,  G06Q10/105 ,  G06Q30/0276 ,  G06N3/084 ,  G06N3/088 ,  G06N5/04

摘要： In one example, a computer-based system determines a relationship between a first job and a second job at one or more companies, by using a title data store, a training module, and a prediction module, wherein the title data store accepts job-related information characterizing at least one job-related position that includes at least one of title, corporate entity, job description, and job-related interest data. The training module accepts input data from the title data store, calculates or generates a set of coefficients and a set of job-related vectors from the input data, and stores the coefficients into a database. The prediction module may accept: a first set of data including at least one of a first title, a first corporate designation data, a second set of data including at least one of a second title and a second corporate designation data, and the coefficients from the training module; and then a similarity between the first set of data and the second set of data may be calculated.

公开(公告)号：US11778093B1

公开(公告)日：2023-10-03

申请号：US17903612

申请日：2022-09-06

申请人： 8x8, Inc.

发明人： Justin Driemeyer ,  Manu Mukerji ,  Vijai Gandikota ,  Soumyadeb Mitra ,  Solomon Fung ,  Arunim Samat ,  Zhishen Liu

IPC分类号： H04M3/493 ,  H04M3/523 ,  H04L51/046

CPC分类号： H04M3/4933 ,  H04L51/046 ,  H04M3/4936 ,  H04M3/5233 ,  H04M3/5237 ,  H04M2203/10

摘要： Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server. The server is also configured to provide the integrated contact center to particular end users based on the identified context, and including data generated from the retrieved structured and unstructured data.

公开(公告)号：US11539541B1

公开(公告)日：2022-12-27

申请号：US16822684

申请日：2020-03-18

申请人： 8x8, Inc.

发明人： Justin Driemeyer ,  Manu Mukerji ,  Vijai Gandikota ,  Soumyadeb Mitra ,  Solomon Fung

IPC分类号： H04L12/18 ,  G06F40/279 ,  G06F40/30 ,  G06F16/2457 ,  G06N20/00 ,  G06F16/9535 ,  G06N3/04

摘要： Apparatuses and methods concerning providing data-communications room recommendations are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to provide user-data-communications sessions. The server is also configured to retrieve data-communications messages, which may arise from a plurality of disparate interconnected data-communications systems, and batch the data communications messages for a particular data-communications room together to create a room document. Responding to receipt of a request from a particular user, the server identifies a particular data-communications room for a particular inquiry.

公开(公告)号：US11445063B1

公开(公告)日：2022-09-13

申请号：US16822760

申请日：2020-03-18

申请人： 8x8, Inc.

发明人： Justin Driemeyer ,  Manu Mukerji ,  Vijai Gandikota ,  Soumyadeb Mitra ,  Solomon Fung ,  Arunim Samat ,  Zhishen Liu

IPC分类号： H04M3/493 ,  H04M3/523 ,  H04L51/046

摘要： Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server. The server is also configured to provide the integrated contact center to particular end users based on the identified context, and including data generated from the retrieved structured and unstructured data.