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    DETERMINING WORK PLACEMENT PREFERENCES
    2.
    发明申请
    DETERMINING WORK PLACEMENT PREFERENCES 审中-公开
    确定工作地点优先

    公开(公告)号：US20120265569A1

    公开(公告)日：2012-10-18

    申请号：US13088161

    申请日：2011-04-15

    Applicant: Maria-Teresa Gonzalez-Diaz ,  Cynthia L. Glovinsky ,  Cipriano A. Santos ,  Xin Zhang ,  Shailendra K. Jain

    Inventor： Maria-Teresa Gonzalez-Diaz ,  Cynthia L. Glovinsky ,  Cipriano A. Santos ,  Xin Zhang ,  Shailendra K. Jain

    IPC: G06Q10/00

    CPC classification number: G06Q10/0631

    Abstract: Example methods, apparatus and articles of manufacture to determine work placement preferences are disclosed. A disclosed example method includes receiving, via a processor, a request for a resource to fill an open position within an organization, the request including a primary resource group for the open position, determining with the processor resource group preferences of resource groups using a structure of the organization that includes functional relationships between the resource groups, calculating weights for the resource group preferences based on respective organizational distances in the structure of the respective resource groups from the primary resource group, determining a target resource group with a greatest calculated weight for a resource group preference from among the resource groups that have at least one available resource, and selecting a resource within the target resource group to fill the open position.

    Abstract translation: 公开了用于确定工作布置偏好的示例性方法，装置和制品。 所公开的示例性方法包括经由处理器接收对资源的请求以填充组织内的打开位置，所述请求包括用于所述打开位置的主资源组，使用所述处理器资源组使用结构的资源组偏好来确定 所述组织包括所述资源组之间的功能关系，基于来自所述主资源组的各个资源组的结构中的各组织距离来计算所述资源组偏好的权重，确定具有最大计算权重的目标资源组 具有至少一个可用资源的资源组中的资源组偏好，以及选择目标资源组中的资源以填充打开位置。

    SIMULATING SUPPLY AND DEMAND REALIZATION IN WORKFORCE PLAN EVALUATION
    3.
    发明申请
    SIMULATING SUPPLY AND DEMAND REALIZATION IN WORKFORCE PLAN EVALUATION 审中-公开
    模拟供应和需求在工作计划评估中的实现

    公开(公告)号：US20120016710A1

    公开(公告)日：2012-01-19

    申请号：US13260261

    申请日：2010-02-23

    Applicant: Cipriano A. Santos ,  Jerry Z. Shan ,  Maria T. Gonzalez Diaz ,  Shailendra K. Jain

    Inventor： Cipriano A. Santos ,  Jerry Z. Shan ,  Maria T. Gonzalez Diaz ,  Shailendra K. Jain

    IPC: G06Q10/00

    CPC classification number: G06Q10/06 ,  G06Q10/06312 ,  G06Q10/105

    Abstract: A method of workforce plan evaluation includes receiving (110) a resource data (440) that includes data relating to employee resources, and data relating to a set of opportunities representing demand for employee resources; and receiving a workforce plan (450) associated with the resource data. A realization model configured to simulate effects of supply and demand uncertainty on the resource data is established (130) and executed (140) over a given time period (240) of the planning window (230) for which the workforce plan (450) is generated. The resource data (440) is transformed (150) according to the predictions of the resource model, and metrics configured to assess demand fulfillment and/or resource utilization achieved by the workforce plan under the realization model are computed (160).

    Abstract translation: 一种劳动力计划评估的方法包括接收（110）包括与雇员资源相关的数据的资源数据（440）以及与表示员工资源需求的一组机会相关的数据; 以及接收与所述资源数据相关联的劳动力计划（450）。 配置为模拟供应和需求不确定性对资源数据的影响的实现模型在劳动力计划（450）是规划窗口（230）的规划窗口（230）的给定时间段（240）内建立（130）并执行（140） 生成。 根据资源模型的预测，对资源数据（440）进行变换（150），并且计算被配置为评估在实现模型下由劳动力计划实现的需求履行和/或资源利用的度量（160）。

    Methods for planning workforce resources
    4.
    发明申请
    Methods for planning workforce resources 审中-公开
    方法规划人力资源

    公开(公告)号：US20080103868A1

    公开(公告)日：2008-05-01

    申请号：US11590407

    申请日：2006-10-31

    Applicant: Cipriano A. Santos ,  Dirk M. Beyer ,  Ernesto Brau ,  Shailendra K. Jain

    Inventor： Cipriano A. Santos ,  Dirk M. Beyer ,  Ernesto Brau ,  Shailendra K. Jain

    IPC: G06F15/02

    CPC classification number: G06Q10/06 ,  G06Q10/063112 ,  G06Q10/063118 ,  G06Q10/06398

    Abstract: Embodiments include methods, apparatus, and systems for planning workforce resources. One method includes defining workforce supply and uncertain workforce demand for plural different service projects using a set of skills that are preferred to complete the plural different service projects; and calculating costs to hire new employees having the set of skills versus costs to train existing employees to have the set of skills.

    Abstract translation: 实施例包括用于规划人力资源的方法，装置和系统。 一种方法包括使用优选完成多个不同服务项目的一组技能来定义多个不同服务项目的劳动力供给和不确定的劳动力需求; 并计算雇用新员工具有一套技能与成本的成本，以培训现有员工掌握一套技能。

    SELECTING SUPPLIERS TO PERFORM SERVICES FOR AN ENTERPRISE
    6.
    发明申请
    SELECTING SUPPLIERS TO PERFORM SERVICES FOR AN ENTERPRISE 审中-公开
    选择供应商为企业提供服务

    公开(公告)号：US20120123816A1

    公开(公告)日：2012-05-17

    申请号：US13386402

    申请日：2010-03-13

    Applicant: Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan ,  Cipriano A. Santos ,  Jose Luis Beltran Guerrero

    Inventor： Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan ,  Cipriano A. Santos ,  Jose Luis Beltran Guerrero

    IPC: G06Q10/04

    CPC classification number: G06Q10/06 ,  G06Q10/063

    Abstract: One embodiment is a method that receives historical data of suppliers and applies, to the historical data, a mathematical optimization system that includes a set of mathematical equations and inequalities that express capabilities and capacities of the suppliers. The mathematical optimization system includes an objective function that minimizes a number of the suppliers to perform third-party labor services for an enterprise. The method selects a sub-set of the suppliers to perform the third-party labor services for the enterprise.

    Abstract translation: 一个实施例是接收供应商的历史数据并向历史数据应用数学优化系统的方法，数学优化系统包括表示供应商的能力和能力的一组数学方程和不等式。 数学优化系统包括一个目标函数，使一些供应商最大限度地减少为企业执行第三方劳务服务。 该方法选择供应商的子集，为企业执行第三方劳务。

    Behavior and information model to yield more accurate probability of successful outcome
    8.
    发明授权
    Behavior and information model to yield more accurate probability of successful outcome 有权
    行为和信息模型产生更准确的成功结果概率

    公开(公告)号：US08996426B2

    公开(公告)日：2015-03-31

    申请号：US13039202

    申请日：2011-03-02

    Applicant: Kay-Yut Chen ,  Cipriano A. Santos ,  Maria Teresa Gonzalez Diaz ,  Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan

    Inventor： Kay-Yut Chen ,  Cipriano A. Santos ,  Maria Teresa Gonzalez Diaz ,  Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC: G06F15/18 ,  G06N7/00

    CPC classification number: G06N7/005

    Abstract: A report indicating a user-reported probability of a successful outcome is received. A behavior and information model is estimated based on the report. The behavior and information model includes a behavior model component having a bias parameter and a consistency parameter. The behavior and information model includes an information model component having a first user-believed probability of a successful outcome and a second user-believed probability of a successful outcome. The behavior and information model is used to yield a model-determined probability of a successful outcome that more accurately reflects a probability of a successful outcome than the user-reported probability of a successful outcome does.

    Abstract translation: 收到表明用户报告的成功结果概率的报告。 行为和信息模型是根据报告估算的。 行为和信息模型包括具有偏差参数和一致性参数的行为模型组件。 行为和信息模型包括具有第一用户相信的成功结果的概率和第二用户相信的成功结果的概率的信息模型组件。 行为和信息模型用于产生成功结果的模型确定概率，其更准确地反映成功结果的概率，而不是用户报告的成功结果的概率。

    Call center resource allocation
    10.
    发明授权
    Call center resource allocation 有权
    呼叫中心资源分配

    公开(公告)号：US08396204B2

    公开(公告)日：2013-03-12

    申请号：US13267231

    申请日：2011-10-06

    Applicant: Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    Inventor： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC: H04M3/00

    CPC classification number: H04M3/5175 ,  G06Q10/06311 ,  H04M3/523

    Abstract: A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.

    Abstract translation: 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

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