Work units for content processing
    1.
    发明授权
    Work units for content processing 有权
    内容处理单位

    公开(公告)号:US09152932B2

    公开(公告)日:2015-10-06

    申请号:US12970994

    申请日:2010-12-17

    CPC classification number: G06Q10/06

    Abstract: A system may create work units, each work unit including at least one of an input port or output port, each work unit configured to modify data that is received via the input port. In addition, the system may compose a workflow by connecting an output port of a first of the work units to an input port of a second of the work units, receive a work order, select the workflow in response to the work order, decompose the workflow into constituent work units, instantiate tasks that correspond to the constituent work units, and execute a work unit process for each of the tasks.

    Abstract translation: 系统可以创建工作单元,每个工作单元包括输入端口或输出端口中的至少一个,每个工作单元被配置为修改经由输入端口接收的数据。 此外,系统可以通过将第一工作单元的输出端口连接到第二工作单元的输入端口来组合工作流程,接收工作单,响应于工作顺序选择工作流程,分解工作单元 工作流组成工作单元,实例化与组成单位对应的任务,并执行每个任务的工作单元处理。

    Session manager
    2.
    发明授权
    Session manager 有权
    会话管理器

    公开(公告)号:US08924996B2

    公开(公告)日:2014-12-30

    申请号:US13291155

    申请日:2011-11-08

    Abstract: A method may include receiving a request, from a user device, associated with accessing a multi-media asset/content, identifying a location associated with the user device and identifying a profile for a subscriber associated with the user device. The method may also include determining whether the multi-media asset/content is available, identifying, based on the location, a content distribution network or network device to deliver the first multi-media asset/content, and identifying, based on the profile, advertisements associated with the multi-media content or asset. The method may further include inserting the identified advertisements into the multi-media asset/content and providing, via the identified content distribution network or network device, the multi-media asset/content to the user device.

    Abstract translation: 方法可以包括从用户设备接收与访问多媒体资产/内容相关联的请求,识别与用户设备相关联的位置并且识别与用户设备相关联的用户的简档。 该方法还可以包括确定多媒体资产/内容是否可用,基于位置识别内容分发网络或网络设备来传送第一多媒体资产/内容,以及基于该简档来识别, 与多媒体内容或资产相关联的广告。 该方法还可以包括将识别的广告插入到多媒体资产/内容中,并通过所识别的内容分发网络或网络设备向用户设备提供多媒体资产/内容。

    ASSET MANAGER
    4.
    发明申请
    ASSET MANAGER 审中-公开
    资产经理

    公开(公告)号:US20120158667A1

    公开(公告)日:2012-06-21

    申请号:US12971073

    申请日:2010-12-17

    CPC classification number: G06F17/30914

    Abstract: A method may include automatically receiving content and metadata; automatically identifying a source metadata format of the metadata; automatically identifying a target metadata format; automatically selecting a data map to perform validation of the metadata and at least one of transforming or translating of the metadata based on the identifying of the source metadata format and the identifying of the target metadata format, wherein the transforming includes converting the metadata to the target metadata format and the translating includes converting a file type of the metadata to a target metadata file type; and automatically attempting to validate the metadata based on the data map; automatically performing the at least one of the transforming or the translating of a validated metadata when the metadata is validated based on the data map, wherein the transforming includes converting the validated metadata to the target metadata format including one or more extendible fields.

    Abstract translation: 方法可以包括自动接收内容和元数据; 自动识别元数据的源元数据格式; 自动识别目标元数据格式; 基于所述源元数据格式的识别和所述目标元数据格式的识别,自动选择数据图以执行所述元数据的验证和所述元数据的变换或翻译中的至少一个,其中所述变换包括将所述元数据转换为所述目标 元数据格式和翻译包括将元数据的文件类型转换为目标元数据文件类型; 并根据数据图自动尝试验证元数据; 当所述元数据基于所述数据映射被验证时,自动执行所述经验证的元数据的所述转换或翻译中的所述至少一个,其中所述变换包括将所述经验证的元数据转换为包括一个或多个可扩展字段的所述目标元数据格式。

    PROCESSING A BILL OF MATERIALS
    5.
    发明申请
    PROCESSING A BILL OF MATERIALS 有权
    处理一个物料清单

    公开(公告)号:US20120158554A1

    公开(公告)日:2012-06-21

    申请号:US12971011

    申请日:2010-12-17

    CPC classification number: G06Q10/06 G06Q10/0875

    Abstract: A system may receive an input specification, compose a workflow by connecting an output port of a first one of a plurality of work units to an input port of a second one of the work units, receive a work order associated with the workflow, decompose the workflow into constituent work units upon receipt of the work order, instantiate tasks that correspond to the work units, generate a bill of materials that lists input and output files associated with the tasks based on the tasks and the input specification, and update fields of the bill of materials, the fields indicating states of the input and output files.

    Abstract translation: 系统可以接收输入规范,通过将多个工作单元中的第一个工作单元的输出端口连接到第二个工作单元的输入端口来组合工作流程,接收与工作流程相关联的工作订单,分解 在接收到工单后将工作流转化为组成单位,实例化与工单相对应的任务,生成基于任务和输入规范列出与任务相关联的输入和输出文件的材料清单,并更新 材料清单,表示输入和输出文件状态的字段。

    Methods and apparatus for providing live agent assistance
    6.
    发明授权
    Methods and apparatus for providing live agent assistance 有权
    提供现场代理协助的方法和设备

    公开(公告)号:US08135126B2

    公开(公告)日:2012-03-13

    申请号:US10903600

    申请日:2004-07-30

    CPC classification number: H04M3/5191 H04M7/0036 H04M7/0039

    Abstract: Establishing a conference between a customer at a customer terminal and a live agent at an agent station, by (a) accepting a call request from the customer terminal, (b) requesting that an available live agent take the call request, (c) when a live agent becomes available to take the call request, passing customer information to the agent station associated with the available live agent, and (d) establishing a conference from the agent station associated with the available live agent to the customer terminal. The conference may be an audio-video conference. The audio-video conference may be compliant with the H.323 standard. The call request may generated in response to an event sensed by an API which was previously downloaded to the customer terminal from a web server. The call request may be generated in response to a trigger event. The trigger event may be a customer request for a live agent, adding an item to a virtual shopping cart, adding items having a total purchase prices of more than a predetermined threshold to a virtual shopping cart, removing an item from a virtual shopping cart, dwelling at a certain web page for more than a predetermined length of time, rendering certain content, rendering a certain sequence of content, filling out a form, or issuing a particular command. The customer information may include an Internet protocol address of the customer terminal, a video capability of the customer terminal, and/or a browser type used by the customer terminal.

    Abstract translation: 通过(a)接受来自客户终端的呼叫请求,(b)请求可用的直播代理接听呼叫请求,建立客户终端的客户与代理站的实时代理之间的会议,(c) 实时代理可用于接收呼叫请求,将客户信息传递到与可用的直播代理相关联的代理站,以及(d)从与可用的现场代理相关联的代理站建立到客户终端的会议。 会议可能是音像会议。 音频视频会议可能符合H.323标准。 呼叫请求可以响应于先前从网络服务器下载到客户终端的API所感测到的事件而产生。 可以响应于触发事件来生成呼叫请求。 所述触发事件可以是对于现场代理的客户请求,向虚拟购物车添加项目,将具有超过预定阈值的总购买价格的项目添加到虚拟购物车,从虚拟购物车中移除物品, 在某个网页上居住超过预定长度的时间,呈现某些内容,呈现某个内容序列,填写表单或发出特定命令。 客户信息可以包括客户终端的因特网协议地址,客户终端的视频能力和/或客户终端使用的浏览器类型。

    Methods and apparatus for providing agent controlled synchronized browsing at a terminal
    7.
    发明授权
    Methods and apparatus for providing agent controlled synchronized browsing at a terminal 有权
    在终端提供代理控制的同步浏览的方法和装置

    公开(公告)号:US07062465B1

    公开(公告)日:2006-06-13

    申请号:US09487049

    申请日:2000-01-19

    Abstract: Establishing a (secure) synchronized (web) browsing session between a customer at a first terminal (such as a kiosk for example) and a live agent at an agent station. A session manager may be used to establish this session. The first terminal does not need to download an applet from the agent station. Typically, a call will have already been established between the customer and the live agent. The kiosk and/or the agent may control access to content based on locators to the content (e.g., URLs). The access control may be based on GO, NO GO lists and/or rules.

    Abstract translation: 在第一终端(例如,信息站)的客户和代理站的实时代理之间建立(安全)同步(网络)浏览会话。 可以使用会话管理器来建立此会话。 第一个终端不需要从代理站下载小程序。 通常,客户和现场代理之间的呼叫已经建立。 信息亭和/或代理可以基于对内容的定位符(例如,URL)来控制对内容的访问。 访问控制可以基于GO,NO GO列表和/或规则。

    Work flow command processing system
    8.
    发明授权
    Work flow command processing system 有权
    工作流程指令处理系统

    公开(公告)号:US09098338B2

    公开(公告)日:2015-08-04

    申请号:US12971004

    申请日:2010-12-17

    CPC classification number: G06F9/5038 G06F9/5066 G06F9/5072

    Abstract: A method including receiving a work flow for the ingestion, transformation, and distribution of content, wherein the work flow includes one or more work unit tasks; selecting one of the one or more work unit tasks for execution when resources are available; retrieving work unit task information that includes a work unit definition that specifies which of the one or more other work unit tasks are capable of being at least one of an input to the one of the one or more work unit tasks or an output for the one of the one or more work unit tasks, and work unit task connector parameters that specify a type of input content and a type of output content; and executing the one of the one or more work unit tasks based on a translated work unit task information.

    Abstract translation: 一种方法,包括接收用于摄取,变换和分发内容的工作流程,其中所述工作流程包括一个或多个工作单元任务; 当资源可用时,选择一个或多个工作单元任务之一来执行; 检索包括工作单元定义的工作单元任务信息,所述工作单元定义指定所述一个或多个其他工作单元任务中的哪一个能够是对所述一个或多个工作单元任务之一的输入或所述一个或多个工作单元任务的输出中的至少一个 一个或多个工作单元任务,以及指定输入内容的类型和输出内容的类型的工作单元任务连接器参数; 以及基于经翻译的工作单元任务信息执行所述一个或多个工作单元任务中的一个。

    Processing a bill of materials
    10.
    发明授权
    Processing a bill of materials 有权
    处理材料清单

    公开(公告)号:US08781922B2

    公开(公告)日:2014-07-15

    申请号:US12971011

    申请日:2010-12-17

    CPC classification number: G06Q10/06 G06Q10/0875

    Abstract: A system may receive an input specification, compose a workflow by connecting an output port of a first one of a plurality of work units to an input port of a second one of the work units, receive a work order associated with the workflow, decompose the workflow into constituent work units upon receipt of the work order, instantiate tasks that correspond to the work units, generate a bill of materials that lists input and output files associated with the tasks based on the tasks and the input specification, and update fields of the bill of materials, the fields indicating states of the input and output files.

    Abstract translation: 系统可以接收输入规范,通过将多个工作单元中的第一个工作单元的输出端口连接到第二个工作单元的输入端口来组合工作流程,接收与工作流程相关联的工作订单,分解 在接收到工单后将工作流转化为组成单位,实例化与工单相对应的任务,生成基于任务和输入规范列出与任务相关联的输入和输出文件的材料清单,并更新 材料清单,表示输入和输出文件状态的字段。

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