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    Integrated call handler and email systems and methods
    1.
    发明授权
    Integrated call handler and email systems and methods 有权
    集成呼叫处理程序和电子邮件系统和方法

    公开(公告)号：US08385518B1

    公开(公告)日：2013-02-26

    申请号：US11621473

    申请日：2007-01-09

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk

    IPC分类号： H04M11/00

    CPC分类号： H04L51/00 ,  H04M3/5116 ,  H04M7/0054 ,  H04W76/50

    摘要： Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.

    摘要翻译： 提出了处理呼叫的设备，系统和方法。 在一个实施例中，公开了能够从呼叫者接收视觉信息并将视觉信息与特定事件相关联的紧急呼叫处理系统。 为了获得视觉信息，呼叫处理程序可以生成并向呼叫者发送电子邮件消息。 呼叫者可以回复电子邮件消息并附加用例如摄像机电话拍摄的图像。 然后可视信息可以与呼叫者和呼叫处理者之间的呼叫相关联。 视觉信息可用于评估紧急情况。 视觉信息可以转发到紧急服务提供商。

    INTEGRATED CALL HANDLER AND EMAIL SYSTEMS AND METHODS
    2.
    发明申请
    INTEGRATED CALL HANDLER AND EMAIL SYSTEMS AND METHODS 审中-公开
    集成电话处理器和电子邮件系统和方法

    公开(公告)号：US20100257250A1

    公开(公告)日：2010-10-07

    申请号：US12819548

    申请日：2010-06-21

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

    IPC分类号： G06F15/16

    CPC分类号： H04M3/42068 ,  H04L51/00 ,  H04L65/1079 ,  H04L65/40 ,  H04M3/42195 ,  H04M3/5322 ,  H04M2201/38 ,  H04M2203/4536 ,  H04M2203/553 ,  H04M2242/04 ,  H04W4/12 ,  H04W4/90 ,  H04W76/50

    摘要： Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. In addition, unsolicited visual information received by the emergency call handling system may be prioritized, triaged and delivered to the call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.

    摘要翻译： 提出了处理呼叫的设备，系统和方法。 在一个实施例中，公开了能够从呼叫者接收视觉信息并将视觉信息与特定事件相关联的紧急呼叫处理系统。 为了获得视觉信息，呼叫处理程序可以生成并向呼叫者发送电子邮件消息。 呼叫者可以回复电子邮件消息并附加用例如摄像机电话拍摄的图像。 然后可视信息可以与呼叫者和呼叫处理者之间的呼叫相关联。 此外，由紧急呼叫处理系统接收到的未经请求的可视信息可以被优先化，分类并传递给呼叫处理程序。 视觉信息可用于评估紧急情况。 视觉信息可以转发到紧急服务提供商。

    Integrated call handler and email systems and methods
    3.
    发明授权
    Integrated call handler and email systems and methods 有权
    集成呼叫处理程序和电子邮件系统和方法

    公开(公告)号：US07764769B2

    公开(公告)日：2010-07-27

    申请号：US11835208

    申请日：2007-08-07

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

    IPC分类号： H04M11/00 ,  H04M11/04

    CPC分类号： H04M3/42068 ,  H04L51/00 ,  H04L65/1079 ,  H04L65/40 ,  H04M3/42195 ,  H04M3/5322 ,  H04M2201/38 ,  H04M2203/4536 ,  H04M2203/553 ,  H04M2242/04 ,  H04W4/12 ,  H04W4/90 ,  H04W76/50

    摘要： Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. In addition, unsolicited visual information received by the emergency call handling system may be prioritized, triaged and delivered to the call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.

    摘要翻译： 提出了处理呼叫的设备，系统和方法。 在一个实施例中，公开了能够从呼叫者接收视觉信息并将视觉信息与特定事件相关联的紧急呼叫处理系统。 为了获得视觉信息，呼叫处理程序可以生成并向呼叫者发送电子邮件消息。 呼叫者可以回复电子邮件消息并附加用例如摄像机电话拍摄的图像。 然后可视信息可以与呼叫者和呼叫处理者之间的呼叫相关联。 此外，由紧急呼叫处理系统接收到的未经请求的可视信息可以被优先化，分类并传递给呼叫处理程序。 视觉信息可用于评估紧急情况。 视觉信息可以转发到紧急服务提供商。

    Response advisor for a call handling system
    4.
    发明授权
    Response advisor for a call handling system 有权
    呼叫处理系统的响应顾问

    公开(公告)号：US07978826B2

    公开(公告)日：2011-07-12

    申请号：US11733869

    申请日：2007-04-11

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M Salafia

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M Salafia

    IPC分类号： H04M11/00

    CPC分类号： H04M15/06

    摘要： Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. The call handling system may enable recognition of and response to received call information. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data. The call handling system includes an advisory component that recommends a type of dispatch and a risk assessment. The call handling system also includes a build component that allows for the generation of protocols.

    摘要翻译： 提出系统和方法来处理呼叫。 在本发明的一个实施例中，呼叫处理系统被配置用于处理各种紧急和/或非紧急相关呼叫。 呼叫处理系统可以使得能够识别和响应所接收的呼叫信息。 呼叫处理系统包括被配置为接收呼叫信息的呼叫接口。 处理器通信地耦合到呼叫接口并且被配置用于处理呼叫信息以启动协议。 随着进展，该协议可用于生成用于CAD系统的数据。 CAD系统随后可以基于生成的数据来分派响应者。 呼叫处理系统包括建议一种调度类型和风险评估的咨询组件。 呼叫处理系统还包括允许生成协议的构建组件。

    Protocol builder for a call handling system
    6.
    发明授权
    Protocol builder for a call handling system 有权
    呼叫处理系统的协议构建器

    公开(公告)号：US07646858B2

    公开(公告)日：2010-01-12

    申请号：US11733873

    申请日：2007-04-11

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia

    IPC分类号： H04M3/493 ,  H04M1/64 ,  H04M3/527 ,  H04M11/04

    CPC分类号： H04M15/06 ,  H04M3/5116

    摘要： Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. The call handling system may enable recognition of and response to received call information. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data. The call handling system includes an advisory component that recommends a type of dispatch and a risk assessment. The call handling system also includes a build component that allows for the generation of protocols.

    摘要翻译： 提出系统和方法来处理呼叫。 在本发明的一个实施例中，呼叫处理系统被配置用于处理各种紧急和/或非紧急相关呼叫。 呼叫处理系统可以使得能够识别和响应所接收的呼叫信息。 呼叫处理系统包括被配置为接收呼叫信息的呼叫接口。 处理器通信地耦合到呼叫接口并且被配置用于处理呼叫信息以启动协议。 随着进展，该协议可用于生成用于CAD系统的数据。 CAD系统随后可以基于生成的数据来分派响应者。 呼叫处理系统包括建议一种调度类型和风险评估的咨询组件。 呼叫处理系统还包括允许生成协议的构建组件。

    Call handler systems and methods
    7.
    发明授权
    Call handler systems and methods 有权
    呼叫处理程序系统和方法

    公开(公告)号：US07515693B2

    公开(公告)日：2009-04-07

    申请号：US10913880

    申请日：2004-08-06

    申请人： Christopher Michael Salafia ,  Jeremy Edward Turk

    发明人： Christopher Michael Salafia ,  Jeremy Edward Turk

    IPC分类号： H04M11/04

    CPC分类号： H04M3/5116

    摘要： Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. For example, the call handling system may allow a call handler to recognize and respond to certain received call information, such as that information relating to fire, police, emergency medical and/or homeland security. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data.

    摘要翻译： 提出系统和方法来处理呼叫。 在本发明的一个实施例中，呼叫处理系统被配置用于处理各种紧急和/或非紧急相关呼叫。 例如，呼叫处理系统可以允许呼叫处理者识别并响应某些接收到的呼叫信息，例如与火灾，警察，紧急医疗和/或国土安全有关的信息。 呼叫处理系统包括被配置为接收呼叫信息的呼叫接口。 处理器通信地耦合到呼叫接口并且被配置用于处理呼叫信息以启动协议。 随着进展，该协议可用于生成用于CAD系统的数据。 CAD系统随后可以基于生成的数据来分派响应者。