公开(公告)号：US08589215B2

公开(公告)日：2013-11-19

申请号：US13182963

申请日：2011-07-14

Applicant: Simon Anthony Wright ,  Daniel Aucott ,  Gerard James Cafolla ,  Edward Winston Talbot ,  James George Horne Pratt ,  Paul James Hadley

Inventor： Simon Anthony Wright ,  Daniel Aucott ,  Gerard James Cafolla ,  Edward Winston Talbot ,  James George Horne Pratt ,  Paul James Hadley

IPC: G06Q10/00

CPC classification number: G06Q10/063112 ,  G06Q10/06311 ,  G06Q10/06398 ,  H04M3/5233 ,  H04M2203/402

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a plurality of work tasks for a plurality of service providers. For each service provider, receiving performance data specifying an objective measure of a performance metric associated with the service provider performing a work task; receiving assessment data specifying a subjective measure of an attribute associated with the service provider performing the work task; and generating skills data for the service provider based on an aggregation of the assessment data and the performance data. For each of a plurality of customers receiving customer data specifying work tasks requested by the customer; generating mapping data specifying measures of correlation between the skills data for the service providers and the customer data specifying work tasks requested by the customer; and providing the mapping data to an information provider.

Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于分析工作技能。 一方面，一种方法包括接收指定多个服务提供商的多个工作任务的工作任务数据。 对于每个服务提供商，接收指定与执行工作任务的服务提供商相关联的性能度量的客观度量的性能数据; 接收指定与执行所述工作任务的所述服务提供商相关联的属性的主观度量的评估数据; 以及基于评估数据和性能数据的聚合来为服务提供商生成技能数据。 对于接收客户数据的多个客户中的每一个，指定顾客请求的工作任务; 生成映射数据，其指定服务提供者的技能数据与指定客户请求的工作任务的客户数据之间的相关性的度量; 并将映射数据提供给信息提供者。

公开(公告)号：US20130018686A1

公开(公告)日：2013-01-17

申请号：US13182963

申请日：2011-07-14

Applicant: Simon Anthony Wright ,  Daniel Aucott ,  Gerard James Cafolla ,  Edward Winston Talbot ,  James George Horne Pratt ,  Paul James Hadley

Inventor： Simon Anthony Wright ,  Daniel Aucott ,  Gerard James Cafolla ,  Edward Winston Talbot ,  James George Horne Pratt ,  Paul James Hadley

IPC: G06Q10/00

CPC classification number: G06Q10/063112 ,  G06Q10/06311 ,  G06Q10/06398 ,  H04M3/5233 ,  H04M2203/402

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a plurality of work tasks for a plurality of service providers. For each service provider, receiving performance data specifying an objective measure of a performance metric associated with the service provider performing a work task; receiving assessment data specifying a subjective measure of an attribute associated with the service provider performing the work task; and generating skills data for the service provider based on an aggregation of the assessment data and the performance data. For each of a plurality of customers receiving customer data specifying work tasks requested by the customer; generating mapping data specifying measures of correlation between the skills data for the service providers and the customer data specifying work tasks requested by the customer; and providing the mapping data to an information provider.

Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于分析工作技能。 一方面，一种方法包括接收指定多个服务提供商的多个工作任务的工作任务数据。 对于每个服务提供商，接收指定与执行工作任务的服务提供商相关联的性能度量的客观度量的性能数据; 接收指定与执行所述工作任务的所述服务提供商相关联的属性的主观度量的评估数据; 以及基于评估数据和性能数据的聚合来为服务提供商生成技能数据。 对于接收客户数据的多个客户中的每一个，指定顾客请求的工作任务; 生成映射数据，其指定服务提供者的技能数据与指定客户请求的工作任务的客户数据之间的相关性的度量; 并将映射数据提供给信息提供者。