公开(公告)号：US09992227B2

公开(公告)日：2018-06-05

申请号：US12349945

申请日：2009-01-07

Applicant: Erika Thomas ,  Jeff Hughes ,  David Turner ,  Jason Henriksen ,  Donald Davidson ,  Benjamin Alderson ,  James Fortuna

Inventor： Erika Thomas ,  Jeff Hughes ,  David Turner ,  Jason Henriksen ,  Donald Davidson ,  Benjamin Alderson ,  James Fortuna

IPC: G06F15/173 ,  H04L29/06 ,  G06F21/30

CPC classification number: H04L63/20 ,  G06F21/305 ,  G06F2221/2115 ,  H04L63/0272

Abstract: A remote, secure maintenance and support system, method, network entity and computer program product are provided. The system can include site terminal(s) and/or a site server (collectively “site device(s)”), a data center in communication with the site device(s) over a first secure tunnel, and at least one client terminal in communication with the data center over a second secure tunnel. The site device(s) can be configured to periodically transmit to the data center one or more error messages over the first secure tunnel. The data center can, in turn, be configured to make the error messages accessible to at least one authorized technician operating one of the client terminals. The client terminal can be configured to retrieve at least one of the error messages over the second secure tunnel and to take an action associated with resolving the error message.

公开(公告)号：US20150379649A1

公开(公告)日：2015-12-31

申请号：US14317462

申请日：2014-06-27

Applicant: Kimberly Denise Sullivan ,  Erika Thomas ,  Kirstin Sue Martin ,  Jennifer Shea Lyle

Inventor： Kimberly Denise Sullivan ,  Erika Thomas ,  Kirstin Sue Martin ,  Jennifer Shea Lyle

IPC: G06Q50/12 ,  G06Q10/06

Abstract: Historical and real-time metric data is captured for a retail establishment. When a customer comes for service at the retail establishment, a real-time suggestion as to what service location and what service personnel should be assigned to that customer based on evaluation of the metric data.

Abstract translation: 针对零售企业捕获历史和实时指标数据。 当客户在零售店进行服务时，可以根据度量数据的评估，就哪些服务位置和哪些服务人员分配给该客户的实时建议。

公开(公告)号：US20100174812A1

公开(公告)日：2010-07-08

申请号：US12349945

申请日：2009-01-07

Applicant: Erika Thomas ,  Jeff Hughes ,  David Turner ,  Jason Henriksen ,  Donald Davidson ,  Benjamin Alderson ,  James Fortuna

Inventor： Erika Thomas ,  Jeff Hughes ,  David Turner ,  Jason Henriksen ,  Donald Davidson ,  Benjamin Alderson ,  James Fortuna

IPC: G06F15/173

CPC classification number: H04L63/20 ,  G06F21/305 ,  G06F2221/2115 ,  H04L63/0272

Abstract: A remote, secure maintenance and support system, method, network entity and computer program product are provided. The system can include site terminal(s) and/or a site server (collectively “site device(s)”), a data center in communication with the site device(s) over a first secure tunnel, and at least one client terminal in communication with the data center over a second secure tunnel. The site device(s) can be configured to periodically transmit to the data center one or more error messages over the first secure tunnel. The data center can, in turn, be configured to make the error messages accessible to at least one authorized technician operating one of the client terminals. The client terminal can be configured to retrieve at least one of the error messages over the second secure tunnel and to take an action associated with resolving the error message.

Abstract translation: 提供远程，安全的维护和支持系统，方法，网络实体和计算机程序产品。 该系统可以包括站点终端和/或站点服务器（统称为“站点设备”），通过第一安全隧道与站点设备通信的数据中心，以及至少一个客户终端 通过第二安全隧道与数据中心通信。 可以将站点设备配置为周期性地向第一安全隧道发送一个或多个错误消息到数据中心。 数据中心又可以被配置为使得至少一个授权的技术人员可以访问操作其中一个客户终端的错误消息。 可以将客户终端配置为通过第二安全隧道检索至少一个错误消息，并采取与解决错误消息相关联的动作。