公开(公告)号：US20130346447A1

公开(公告)日：2013-12-26

申请号：US13529111

申请日：2012-06-21

Applicant: Changjun Wu ,  Shanmuga-Nathan Gnanasambandam ,  Gueyoung Jung ,  Shi Zhao

Inventor： Changjun Wu ,  Shanmuga-Nathan Gnanasambandam ,  Gueyoung Jung ,  Shi Zhao

IPC: G06F17/30

CPC classification number: G06F17/30876 ,  G06F17/30867

Abstract: Methods and systems of performing data mining may include receiving a plurality of web log records and a plurality of call log records; associating one or more web log records with a call log record, wherein the associated user for each of the associated one or more web log records and the call log record are the same; identifying one or more patterns among the web log records for the plurality of call log records, wherein each pattern comprises one or more web accesses, a time stamp at which each of the one or more web accesses is performed and the call topic for the call log record; identifying one or more web log records associated with a new call, and predicting a call topic for the new call based on at least one pattern and the one or more web log records.

Abstract translation: 执行数据挖掘的方法和系统可以包括接收多个web日志记录和多个呼叫记录记录; 将一个或多个Web日志记录与呼叫记录记录相关联，其中，所述相关联的一个或多个web日志记录中的每一个的关联用户和所述呼叫记录记录是相同的; 识别用于多个呼叫记录记录的web日志记录中的一个或多个模式，其中每个模式包括一个或多个web访问，执行一个或多个web访问中的每一个执行的时间戳以及用于呼叫的呼叫主题 日志记录; 识别与新呼叫相关联的一个或多个web日志记录，以及基于至少一个模式和所述一个或多个web日志记录来预测新呼叫的呼叫主题。

公开(公告)号：US09305104B2

公开(公告)日：2016-04-05

申请号：US13529111

申请日：2012-06-21

Applicant: Changjun Wu ,  Shanmuga-Nathan Gnanasambandam ,  Gueyoung Jung ,  Shi Zhao

Inventor： Changjun Wu ,  Shanmuga-Nathan Gnanasambandam ,  Gueyoung Jung ,  Shi Zhao

IPC: G06F7/00 ,  G06F17/00 ,  G06F17/30

CPC classification number: G06F17/30876 ,  G06F17/30867

Abstract: Methods and systems of performing data mining may include receiving a plurality of web log records and a plurality of call log records; associating one or more web log records with a call log record, wherein the associated user for each of the associated one or more web log records and the call log record are the same; identifying one or more patterns among the web log records for the plurality of call log records, wherein each pattern comprises one or more web accesses, a time stamp at which each of the one or more web accesses is performed and the call topic for the call log record; identifying one or more web log records associated with a new call, and predicting a call topic for the new call based on at least one pattern and the one or more web log records.

Abstract translation: 执行数据挖掘的方法和系统可以包括接收多个web日志记录和多个呼叫记录记录; 将一个或多个Web日志记录与呼叫记录记录相关联，其中，所述相关联的一个或多个web日志记录中的每一个的关联用户和所述呼叫记录记录是相同的; 识别用于所述多个呼叫记录记录的所述web日志记录中的一个或多个模式，其中每个模式包括一个或多个web访问，执行所述一个或多个web访问中的每一个的时间戳以及所述呼叫的呼叫话题 日志记录; 识别与新呼叫相关联的一个或多个web日志记录，以及基于至少一个模式和所述一个或多个web日志记录来预测新呼叫的呼叫主题。