公开(公告)号：US07881450B1

公开(公告)日：2011-02-01

申请号：US11228646

申请日：2005-09-15

申请人： Christopher Reon Gentle ,  Nivedita Mogale ,  Mei Sing Ong ,  Julian Orbach ,  Alastair John Rankine

发明人： Christopher Reon Gentle ,  Nivedita Mogale ,  Mei Sing Ong ,  Julian Orbach ,  Alastair John Rankine

IPC分类号： H04M3/42

CPC分类号： H04M3/4286 ,  H04M3/523

摘要： An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.

摘要翻译： 提供保留通知功能的答案。 当呼叫等待人类代理服务时，保持通知功能的答复被激活。 例如，当呼叫由第一通信端点的用户置于保持状态时，可以激活特征。 通过提供保持通知信号特征的答案，用户可以进行第二次呼叫或执行其他任务，而不会因参与这样的其他呼叫或任务而失去与人类代理人通话的机会的风险。