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    METHOD AND DEVICE FOR REAL TIME PREDICTION OF TIMELY DELIVERY OF TELECOM SERVICE ORDERS
    5.
    发明申请
    METHOD AND DEVICE FOR REAL TIME PREDICTION OF TIMELY DELIVERY OF TELECOM SERVICE ORDERS 审中-公开
    实时预测电话服务订单及时交付的方法和设备

    公开(公告)号：US20160292610A1

    公开(公告)日：2016-10-06

    申请号：US14754602

    申请日：2015-06-29

    Applicant: Sandeep Ashok Sapre ,  Abhay Tiku ,  Shalabh Srivastava ,  Amit Akshay Kumar Kale

    Inventor： Sandeep Ashok Sapre ,  Abhay Tiku ,  Shalabh Srivastava ,  Amit Akshay Kumar Kale

    IPC: G06Q10/06 ,  G06N5/04

    CPC classification number: G06Q10/06375 ,  G06N3/04 ,  G06N5/003 ,  G06Q10/067

    Abstract: The present disclosure relates to a method and a prediction device for predicting timely delivery of telecom service orders in real time. In one embodiment, the method receives order data of historical time period and processes the order data to derive one or more variables and add missing values in the order data. Based on the processed order data, one or more models are generated and a model having least model generation error rate is identified. Using the model thus identified, prediction of timely delivery of telecom services is predicted in real time using real time data. By way of identifying factors that influence the timely delivery in each stage, helps to improve the probability of timely delivery by correcting the identified factors, thus improving customer experience and revenue realization to the telecom service providers.

    Abstract translation: 本公开涉及一种用于实时预测电信业务订单的及时交付的方法和预测装置。 在一个实施例中，该方法接收历史时间段的订单数据，并处理订单数据以导出一个或多个变量并在订单数据中添加缺失值。 基于处理的订单数据，生成一个或多个模型，并且识别具有最小模型生成错误率的模型。 使用如此确定的模型，使用实时数据实时预测电讯业务的及时交付。 通过确定影响每个阶段及时交付的因素，通过纠正确定的因素，有助于提高及时交付的可能性，从而改善电信服务提供商的客户体验和收入实现。

    Heuristic methods for customer order fulfillment planning
    8.
    发明授权
    Heuristic methods for customer order fulfillment planning 有权
    客户订单履行计划的启发式方法

    公开(公告)号：US08352382B1

    公开(公告)日：2013-01-08

    申请号：US12192523

    申请日：2008-08-15

    Applicant: Akshay Kumar Reddy Katta ,  Russell Allgor

    Inventor： Akshay Kumar Reddy Katta ,  Russell Allgor

    IPC: G06Q30/00

    CPC classification number: G06Q50/28 ,  G06Q10/087

    Abstract: Techniques for heuristic customer order fulfillment planning. A method may include iteratively partitioning ordered items into shipment groups according to a set partition algorithm. Of a working set including the unassigned items, the algorithm may determine the subset that optimizes fulfillment cost per member of the subset, and may assign this subset to a shipment group. To determine the subset, the algorithm may iterate over the set of combinations of fulfillment decision variables. For each combination, a list of members of the working set that may be shipped according to the combination is generated. The subset of this list that optimizes, per member of the subset, the costs of shipping according to the combination is then identified.

    Abstract translation: 启发式客户订单履行计划的技术。 一种方法可以包括根据设置的分区算法将有序项目迭代地分类成装运组。 在包括未分配项目的工作集中，算法可以确定优化子集成员的履行成本的子集，并且可以将该子集分配给装运组。 为了确定子集，该算法可以遍历一组履约决策变量的组合。 对于每个组合，生成可根据组合运输的工作集的成员列表。 然后识别该列表的子集，根据该组合优化每个成员的成本。

    Method and system for entering and managing a caller in a call queue via an untethered form of communication
    10.
    发明申请
    Method and system for entering and managing a caller in a call queue via an untethered form of communication 审中-公开
    用于通过无阻塞形式的通信在呼叫队列中输入和管理呼叫者的方法和系统

    公开(公告)号：US20080205630A1

    公开(公告)日：2008-08-28

    申请号：US11943580

    申请日：2007-11-20

    Applicant: Akshay Kumar Deshpande

    Inventor： Akshay Kumar Deshpande

    IPC: H04M3/00

    CPC classification number: H04M3/5238 ,  H04M3/5141

    Abstract: A method, system and program for entering a prospective caller in a call queue, specifically to a selection of methods and systems allowing a caller to enter a call queue utilizing an untethered form of communication based on information conveyed over a network that does not originate from a telephone or softphone. A prospective caller, who would normally use a telephone to call and enter a call queue, can do so with other means over the network, such as Instant Messaging, E-Mail, SMS, etc. When the system receives such a request, it is placed in the appropriate call queue and handled in manner similar to a call made from a telephone, not requiring the caller to hold on the telephone while in the queue.

    Abstract translation: 一种用于在呼叫队列中输入预期呼叫者的方法，系统和程序，具体涉及一种方法和系统的选择，所述方法和系统允许呼叫者使用基于通过网络传送的信息的无通信形式进入呼叫队列，所述信息不是源于 电话或软电话。 通常使用电话呼叫并进入呼叫队列的预期呼叫者可以通过诸如即时消息，电子邮件，短信等网络的其他手段来实现。当系统接收到这样的请求时，它 被放置在适当的呼叫队列中并且以类似于从电话进行的呼叫的方式处理，而不要求呼叫者在队列中保持电话。

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