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    Smart phone as remote control device
    2.
    发明授权
    Smart phone as remote control device 有权
    智能手机作为遥控器

    公开(公告)号：US08320901B2

    公开(公告)日：2012-11-27

    申请号：US13405849

    申请日：2012-02-27

    申请人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox

    发明人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox

    IPC分类号： H04M3/00

    CPC分类号： H04N21/43615 ,  H04M1/72533

    摘要： A communication device such as a smart phone is enabled for remotely controlling set-top boxes (STBs) over Internet protocol networks using an applet running on the communication device. Authentication from within a multimedia content distribution network may be achieved by verifying that a network identifier associated with the communication device is associated with an account that has granted access to the smart phone and that is associated with the controlled STB. A viewing pane on the communication device permits a user to remotely view content received on or available to the controlled STB.

    摘要翻译： 使用诸如智能电话的通信设备能够使用在通信设备上运行的小应用程序通过因特网协议网络远程控制机顶盒（STB）。 多媒体内容分发网络内的认证可以通过验证与通信设备相关联的网络标识符与已授予对智能电话的接入并与被控STB相关联的帐户相关联来实现。 通信设备上的观看窗格允许用户远程观看受控STB上接收或可用的内容。

    EXPANDING A USER BASE FOR AN INFORMATION EXCHANGE SERVICE
    3.
    发明申请
    EXPANDING A USER BASE FOR AN INFORMATION EXCHANGE SERVICE 审中-公开
    扩展信息交换服务的用户基础

    公开(公告)号：US20100161377A1

    公开(公告)日：2010-06-24

    申请号：US12341802

    申请日：2008-12-22

    申请人： Tara Hines ,  James Austin Britt ,  Joshua J. Fox ,  Adam Klein

    发明人： Tara Hines ,  James Austin Britt ,  Joshua J. Fox ,  Adam Klein

    IPC分类号： G06Q30/00 ,  G06Q50/00

    CPC分类号： G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0251

    摘要： A process for expanding a targeted service includes a subscription expansion application determining the information exchange services that an existing service user (ESU) uses. The application may then access the ESU's various contacts lists and/or address books to develop an initial list of prospective service users (PSUs). The ESU may specify which contact lists the application is authorized to access. The application may then filter the PSUs based on geographic availability of the targeted service. The application may then generate and send invitations to PSUs inviting PSUs to subscribe to the targeted service. The invitations may identify the ESU and may be sent electronically or by mail. The application may monitor new subscription requests attributable to an ESU's invitations. The ESU may be compensated by the service provider based on the number of new service requests. The compensation may include direct monetary compensation and/or reward points in an affinity program.

    摘要翻译： 用于扩展目标服务的过程包括确定现有服务用户（ESU）使用的信息交换服务的订阅扩展应用。 然后，应用程序可以访问ESU的各种联系人列表和/或地址簿，以开发潜在服务用户（PSU）的初始列表。 ESU可以指定应用程序被授权访问的联系人列表。 然后，应用程序可以基于目标服务的地理可用性来过滤PSU。 然后，应用程序可以生成并发送邀请PSUs以邀请PSU订阅目标服务。 邀请可以标识ESU，并可以通过电子邮件或邮件发送。 应用程序可以监视归因于ESU邀请的新订阅请求。 ESU可以由服务提供商根据新的服务请求的数量进行补偿。 补偿可以包括亲和力计划中的直接货币补偿和/或奖励积分。

    SMART PHONE AS REMOTE CONTROL DEVICE
    4.
    发明申请
    SMART PHONE AS REMOTE CONTROL DEVICE 有权
    智能电话作为远程控制设备

    公开(公告)号：US20090298535A1

    公开(公告)日：2009-12-03

    申请号：US12131524

    申请日：2008-06-02

    申请人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox

    发明人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox

    IPC分类号： H04M1/00 ,  G06F13/00

    CPC分类号： H04N21/43615 ,  H04M1/72533

    摘要： A communication device such as a smart phone is enabled for remotely controlling set-top boxes (STBs) over Internet protocol networks using an applet running on the communication device. Authentication from within a multimedia content distribution network may be achieved by verifying that a network identifier associated with the communication device is associated with an account that has granted access to the smart phone and that is associated with the controlled STB. A viewing pane on the communication device permits a user to remotely view content received on or available to the controlled STB.

    摘要翻译： 使用诸如智能电话的通信设备能够使用在通信设备上运行的小应用程序通过因特网协议网络远程控制机顶盒（STB）。 多媒体内容分发网络内的认证可以通过验证与通信设备相关联的网络标识符与已授予对智能电话的接入并与被控STB相关联的帐户相关联来实现。 通信设备上的观看窗格允许用户远程观看受控STB上接收或可用的内容。

    Method and apparatus for ranking support materials for service agents and customers
    5.
    发明申请
    Method and apparatus for ranking support materials for service agents and customers 审中-公开
    为服务代理商和客户评估支持材料的方法和设备

    公开(公告)号：US20070016433A1

    公开(公告)日：2007-01-18

    申请号：US11183709

    申请日：2005-07-18

    申请人： Drew Leakey ,  Adam Klein

    发明人： Drew Leakey ,  Adam Klein

    IPC分类号： G06Q99/00 ,  G07G1/00 ,  G06F17/30

    CPC分类号： G06Q10/10 ,  G06Q30/016 ,  G06Q30/0203

    摘要： An information management system (100) for managing support materials has a communications interface (110) coupled to customer service agents (112) and customers 108, a memory 104, and a processor 102. The processor is programmed to receive (202) customer feedback from one or more customer service agents, rank (203) support materials according to the customer feedback, and present (214) the support materials according to their respective rankings.

    摘要翻译： 用于管理支持材料的信息管理系统（100）具有耦合到客户服务代理（112）和客户108，存储器104和处理器102的通信接口（110）。 处理器被编程为从一个或多个客户服务代理接收（202）客户反馈，根据客户反馈对（203）支持材料进行排序，并且根据它们各自的排名呈现（214）支持材料。

    SYSTEM AND METHOD OF DELIVERING EVENT NOTIFICATIONS
    9.
    发明申请
    SYSTEM AND METHOD OF DELIVERING EVENT NOTIFICATIONS 失效
    交付活动通知的系统和方法

    公开(公告)号：US20120272267A1

    公开(公告)日：2012-10-25

    申请号：US13541252

    申请日：2012-07-03

    申请人： ADAM KLEIN ,  JAMES AUSTIN BRITT ,  JOSHUA J. FOX ,  TARA HINES

    发明人： ADAM KLEIN ,  JAMES AUSTIN BRITT ,  JOSHUA J. FOX ,  TARA HINES

    IPC分类号： H04N7/025

    CPC分类号： H04N7/17318 ,  G06Q10/109 ,  H04L51/14 ,  H04L51/24 ,  H04N21/25816 ,  H04N21/478 ,  H04N21/6582

    摘要： A method of delivering event notifications includes receiving data from a network-based calendar system at a notification system. The data indicates that a notification related to a calendar-based event is to be sent to a subscriber. The method also includes receiving presence information related to the subscriber from a presence system. The presence information indicates whether the subscriber is present at one or more of a plurality of subscriber devices. The plurality of subscriber devices includes a set-top box device. Further, the method includes sending an event notification related to the calendar-based event to the set-top box device when the presence information indicates that the subscriber is present at the set-top box device.

    摘要翻译： 递送事件通知的方法包括在通知系统处从基于网络的日历系统接收数据。 该数据表示与基于日历的事件相关的通知将被发送给订户。 该方法还包括从存在系统接收与订户相关的存在信息。 存在信息指示用户是否存在于多个订户设备中的一个或多个上。 多个用户设备包括机顶盒设备。 此外，该方法包括当存在信息指示用户存在于机顶盒设备时，向机顶盒设备发送与基于日历的事件相关的事件通知。

    System and method of delivering event notifications
    10.
    发明授权
    System and method of delivering event notifications 有权
    提供事件通知的系统和方法

    公开(公告)号：US08234676B2

    公开(公告)日：2012-07-31

    申请号：US12054929

    申请日：2008-03-25

    申请人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox ,  Tara Hines

    发明人： Adam Klein ,  James Austin Britt ,  Joshua J. Fox ,  Tara Hines

    IPC分类号： G06F3/00 ,  G06F13/00 ,  H04N5/445

    CPC分类号： H04N7/17318 ,  G06Q10/109 ,  H04L51/14 ,  H04L51/24 ,  H04N21/25816 ,  H04N21/478 ,  H04N21/6582

    摘要： A method of delivering event notifications includes receiving data from a network-based calendar system at a notification system. The data indicates that a notification related to a calendar-based event is to be sent to a subscriber. The method also includes receiving presence information related to the subscriber from a presence system. The presence information indicates whether the subscriber is present at one or more of a plurality of subscriber devices. The plurality of subscriber devices includes a set-top box device. Further, the method includes sending an event notification related to the calendar-based event to the set-top box device when the presence information indicates that the subscriber is present at the set-top box device.

    摘要翻译： 递送事件通知的方法包括在通知系统处从基于网络的日历系统接收数据。 该数据表示与基于日历的事件相关的通知将被发送给订户。 该方法还包括从存在系统接收与订户相关的存在信息。 存在信息指示用户是否存在于多个订户设备中的一个或多个上。 多个用户设备包括机顶盒设备。 此外，该方法包括当存在信息指示用户存在于机顶盒设备时，向机顶盒设备发送与基于日历的事件相关的事件通知。