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28 条记录 (耗时 0.018 秒)

    Customer Satisfaction Index for Service Level Agreement Monitoring
    1.
    发明公开
    Customer Satisfaction Index for Service Level Agreement Monitoring 审中-公开

    公开(公告)号：US20240073108A1

    公开(公告)日：2024-02-29

    申请号：US18359652

    申请日：2023-07-26

    申请人： Tangoe US, Inc.

    发明人： Dale L. Clark ,  Jaan Leemet

    IPC分类号： H04L41/5022 ,  H04L41/5067

    CPC分类号： H04L41/5022 ,  H04L41/5067

    摘要： A system is provided for measuring and determining responsiveness of service providers to determine customer satisfaction score in order to re-prioritize handling of incoming service requests and for adjusting how responsiveness of different systems is computed based on feedback from users concerning satisfaction and feedback indicative of satisfaction or dissatisfaction such that the system over time learns how to reprioritize requests to avoid or reduce customer cancellations and/or service downgrades

    Self-Learning and Repairing Robotic Process Automation for Telecom Expense Management
    3.
    发明申请
    Self-Learning and Repairing Robotic Process Automation for Telecom Expense Management 有权

    公开(公告)号：US20220245479A1

    公开(公告)日：2022-08-04

    申请号：US17164083

    申请日：2021-02-01

    申请人： Tangoe US, Inc.

    发明人： Zachary Goldberg

    IPC分类号： G06N5/04 ,  G06N20/00

    摘要： A system and method incorporating Robotic Processing Automation (RPA) and machine leaning to finding telecom expense management information accessed through a site or portal such that RPA bots are able to learn the most effective way to access the information using the minimum amount computing resources and allowing for the RPA bot to self-modify to optimize and adjust to changing environments on the site or portal with minimal or even no manual intervention.

    Security application for data security formatting, tagging and control
    4.
    发明授权
    Security application for data security formatting, tagging and control 有权

    公开(公告)号：US10482277B2

    公开(公告)日：2019-11-19

    申请号：US15712700

    申请日：2017-09-22

    申请人： Jaan Leemet ,  Paul Schmidt

    发明人： Jaan Leemet ,  Paul Schmidt

    IPC分类号： G06F21/00 ,  G06F21/62 ,  G06F16/11 ,  G06F21/80

    摘要： A security program installed or in communication with a computer is provided. The security program is configured to intercept disk (I/O) operations that read/write from/to disk. This allows the security program to confirm and control access to data based on security rules. Further, the security program can categorize data based on security rules and then format and store data on disk in a format that prevents access by application(s) of the computer. The security program is further configured to re-format data to be accessible by the application in a format accessible by the application(s) when a request to access the data complies with security rules.

    Systems and methods for telecommunication expense management
    10.
    发明授权
    Systems and methods for telecommunication expense management 有权

    公开(公告)号：US11200605B2

    公开(公告)日：2021-12-14

    申请号：US16722243

    申请日：2019-12-20

    申请人： Tangoe US, Inc.

    发明人： Jason M. Fisher

    IPC分类号： G06Q30/04 ,  G06Q40/00 ,  G06Q20/10 ,  H04M15/00

    摘要： Systems and Methods for telecommunication expense management are provided. A distributed platform including a user support site, multiple user databases and customized user applications is provided to enable organizations to better manage their telecommunication services and expenses. In an embodiment, a method for electronically processing telecommunication invoices includes importing the telecommunication invoices, extracting elements from the imported invoices and performing reasonability tests on the imported invoices. The reasonability test includes conducting an automated comparison against established criteria that may be customized by users. The method includes generating one or more interactive reports that enable an organization to effectively manage its telecommunication services.