公开(公告)号：US20160365095A1

公开(公告)日：2016-12-15

申请号：US14738891

申请日：2015-06-14

Applicant: NICE-SYSTEMS LTD.

Inventor： Avraham LOUSKY ,  Jade Tarni KAHN ,  Tamar SHARIR BEISER ,  Amnon BUZAGLO ,  Oren Yaakov LEWKOWICZ ,  Moshe Max SAMET

IPC: G10L17/04 ,  G10L17/14

CPC classification number: G10L17/04

Abstract: A computer-implemented method for enrolling in a database voice prints generated from audio streams may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.

Abstract translation: 用于登记数据库的计算机实现的方法从音频流生成的语音打印可以包括接收通信会话的音频流，并且基于基于以下的方式在音频流和参与通信会话的客户的身份之间创建初步关联 识别信息。 该方法还可以包括基于与顾客相关的认证信息来确定初步关联的置信水平，以及如果置信水平高于阈值，则发送将音频流与已知欺诈者的语音打印数据库进行比较的请求。 如果音频流与任何已知的欺诈者不匹配，则发送从音频流生成与客户相关联的当前语音打印并在语音打印数据库中登记语音打印的请求。

公开(公告)号：US09479727B1

公开(公告)日：2016-10-25

申请号：US14799695

申请日：2015-07-15

Applicant: NICE-SYSTEMS LTD.

Inventor： Efim Kolodizner ,  Tal Zur

IPC: H04N7/14 ,  H04N5/76

CPC classification number: H04L12/1831 ,  H04M3/42221 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2201/14 ,  H04N9/8211

Abstract: Methods and systems are described for recording screen data and audio data relating to a call. The screen recording session is initiated and terminated within the controller, based on correlation between audio data and screen data from the call, without requiring involvement with a controller or Computer Telephony Integration (CTI) layer.

Abstract translation: 描述用于记录与呼叫有关的屏幕数据和音频数据的方法和系统。 基于来自呼叫的音频数据和屏幕数据之间的相关性，屏幕记录会话在控制器内发起并终止，而不需要参与控制器或计算机电话集成（CTI）层。

公开(公告)号：US09471849B2

公开(公告)日：2016-10-18

申请号：US14109995

申请日：2013-12-18

Applicant: NICE-SYSTEMS LTD.

Inventor： Yaniv Gurwicz ,  Raanan Yonatan Yehezkel ,  Vladimir Goldner ,  Guy Boudoukh ,  Guy Blumstein-Koren ,  Doron Girmonsky

IPC: G06K9/00 ,  G06K9/62

CPC classification number: G06K9/4671 ,  G06K9/00771 ,  G06K9/6263 ,  G06K9/6267

Abstract: A system and method for detecting an object of interest. A system and method may generate a first signature for an object of interest based on an image of the object of interest. A system and method may generate a second signature for a candidate object based on an image of the candidate object. A system and method may calculate a similarity score by relating the first signature to the second signature and may determine the image of the candidate object is an image of the object of interest based on the similarity score.

Abstract translation: 一种用于检测感兴趣对象的系统和方法。 系统和方法可以基于感兴趣对象的图像来生成感兴趣对象的第一签名。 系统和方法可以基于候选对象的图像生成候选对象的第二签名。 系统和方法可以通过将第一签名与第二签名相关联来计算相似性分数，并且可以基于相似性得分来确定候选对象的图像是感兴趣对象的图像。

公开(公告)号：US20160283798A1

公开(公告)日：2016-09-29

申请号：US14666338

申请日：2015-03-24

Applicant: NICE-SYSTEMS LTD.

Inventor： Vladimir GOLDNER ,  Yaniv GURWICZ

IPC: G06K9/00

CPC classification number: G06K9/00778 ,  G06K9/00221 ,  G06K9/4642

Abstract: A system or method for automatic calculation of scene geometry may include receiving, by a processor, a video stream including a plurality of video frames. A video frame may be divided into blocks, and a vertical vanishing point of the video stream may be determined based on a dominant orientation of detected edges in the blocks. A horizon and scale of the video stream may be estimated based on optical flow of pixels between two consecutive video frames. A set of human heads may be detected in a video frame of the video stream based on the estimated horizon and scale of the video stream.

Abstract translation: 用于自动计算场景几何的系统或方法可包括由处理器接收包括多个视频帧的视频流。 视频帧可以被划分为块，并且可以基于块中检测到的边缘的主要取向来确定视频流的垂直消失点。 可以基于两个连续视频帧之间的像素的光流来估计视频流的水平和比例。 可以基于估计的视频流的水平和尺度在视频流的视频帧中检测一组人类头部。

公开(公告)号：US09420098B2

公开(公告)日：2016-08-16

申请号：US13936227

申请日：2013-07-08

Applicant: NICE-SYSTEMS LTD

Inventor： Omer Erel ,  Shay Levy ,  Dmitri Volsky

IPC: H04M1/64 ,  H04M3/493 ,  H04M3/42

CPC classification number: H04M3/4936 ,  H04M3/42068 ,  H04M2203/551

Abstract: A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.

Abstract translation: 一种用于响应组织的交互式语音响应系统（IVR）中的呼叫的方法，所述方法包括：在IVR中接收来自所述组织的客户的呼叫，至少基于与所述组织的以前的交互来激活所述IVR中的响应 ，并且其中所述IVR是包括至少一个处理器的计算机化系统，以及用于执行所述处理器的装置。

公开(公告)号：US20160232923A1

公开(公告)日：2016-08-11

申请号：US14617942

申请日：2015-02-10

Applicant: NICE-SYSTEMS LTD.

Inventor： Frits LASSCHE ,  Ivar Meijer ,  Victor Bastiaan Mosch ,  Steven St. John Logan ,  Jurgen Willem Wessel ,  Gerardus B.J. Stam

IPC: G10L25/84 ,  G10L19/022

CPC classification number: G10L25/84 ,  G10L25/78 ,  G10L2025/783

Abstract: A system and method for determining an amount of speech in an audio signal may include for example: obtaining segments of the audio signal, wherein the segments are grouped into blocks; for each one of the segments, calculating a segment value indicative of an amplitude of the audio signal of a respective segment; for each one of the blocks calculating a block value indicative of the amplitude of the audio signal of a respective block; and calculating an audio signal speech grade based on segment values and block values, wherein the audio signal speech grade is indicative of the amount of speech in the audio signal.

Abstract translation: 用于确定音频信号中的语音量的系统和方法可以包括例如：获得音频信号的段，其中段被分组成块; 对于每个片段的每一个，计算指示相应片段的音频信号的幅度的片段值; 对于每个块中的每一个，计算表示相应块的音频信号的幅度的块值; 以及基于段值和块值计算音频信号语音级别，其中所述音频信号语音级别指示所述音频信号中的语音量。

公开(公告)号：US20160133256A1

公开(公告)日：2016-05-12

申请号：US14538833

申请日：2014-11-12

Applicant: NICE-SYSTEMS LTD

Inventor： Gennadi Lembersky ,  Maor Nissan ,  Ronny Bretter

IPC: G10L15/26

CPC classification number: G10L15/26 ,  G06Q10/06398 ,  G10L15/1815 ,  G10L15/197 ,  G10L25/48 ,  G10L2015/088 ,  H04M3/42221 ,  H04M3/5175

Abstract: A method, computerized apparatus and computer program product for determining script compliance in interactions, the method comprising: receiving one or more indexed audio interaction; receiving a text representing a script; automatically extracting two or more key terms from the script; automatically generating a query representing the script, comprising: receiving one or more constraint associated with the at least two key terms; and determining spotted key terms of the key terms that appear in the indexed audio interactions; determining complied constraints; and determining a relevance score for each of the indexed audio interactions, based on the spotted key terms and the complied constraints.

Abstract translation: 一种用于确定交互中的脚本依从性的方法，计算机化装置和计算机程序产品，所述方法包括：接收一个或多个索引音频交互; 接收表示脚本的文本; 自动从脚本中提取两个或多个关键词; 自动生成表示脚本的查询，包括：接收与所述至少两个关键词相关联的一个或多个约束; 并确定出现在索引音频互动中的关键术语的发现关键术语; 确定遵守的约束; 并且基于所检测的关键术语和所述约束的约束来确定每个索引的音频交互的相关性得分。

公开(公告)号：US20160048778A1

公开(公告)日：2016-02-18

申请号：US14551090

申请日：2014-11-24

Applicant: NICE-SYSTEMS LTD.

Inventor： Dan SHARON ,  Eitan KOVACS ,  Igor CHER

IPC: G06Q10/06

CPC classification number: G06Q10/063

Abstract: A computing device including a processor and memory may receive input from a user to define one or more sequence types, each sequence type based on a time frame. A distributed computing system may receive interaction data on a plurality of computing nodes and describing an interaction event between a customer and an agent. The one or more computing nodes may associate the received interaction event with the customer's identifier in a customer history table, wherein the customer history table stores historical interaction events for the customer. Further, the computing nodes may assign the received interaction event to a sequence, based on the defined one or more sequence types.

Abstract translation: 包括处理器和存储器的计算设备可以接收来自用户的输入以基于时间帧定义一个或多个序列类型，每个序列类型。 分布式计算系统可以在多个计算节点上接收交互数据并描述客户和代理之间的交互事件。 一个或多个计算节点可以将所接收到的交互事件与客户历史记录表中的客户标识相关联，其中客户履历表存储客户的历史交互事件。 此外，计算节点可以基于所定义的一个或多个序列类型将接收到的交互事件分配给序列。

公开(公告)号：US09262276B2

公开(公告)日：2016-02-16

申请号：US14176346

申请日：2014-02-10

Applicant: NICE-SYSTEMS LTD.

Inventor： Dan Eidelman

IPC: G06F11/14 ,  G06F11/20 ,  G06F11/30

CPC classification number: G06F11/1456 ,  G06F11/008 ,  G06F11/1662 ,  G06F11/201 ,  G06F11/2069 ,  G06F11/2094 ,  G06F11/3034 ,  G06F11/3055 ,  G06F11/3419 ,  G06F11/3485 ,  G06F2201/81 ,  G06F2201/84

Abstract: A system and method for managing storage of a digital stream including writing data of the stream to a network storage device, while monitoring availability of the network storage device, switching to writing additional data of the stream to a standby storage device while continuing monitoring the availability of the network storage device, if the network storage device becomes unavailable, switching back to writing additional data of the stream to the network storage device while continuing monitoring the availability of the network storage device, when the network storage device becomes available, and writing to the network storage device the additional data that was written to the standby storage device while the network storage device was unavailable, concurrently with the writing of the additional data of the stream to the network storage device.

Abstract translation: 一种用于管理数字流的存储的系统和方法，包括将流的数据写入网络存储设备，同时监视网络存储设备的可用性，切换将流的附加数据写入备用存储设备，同时继续监视可用性 的网络存储装置，如果网络存储装置变得不可用，则在网络存储装置变得可用时继续监视网络存储装置的可用性，切换回到向网络存储装置写入流的附加数据，并写入 网络存储设备在网络存储设备不可用时写入备用存储设备的附加数据与将流的附加数据写入网络存储设备同时进行。

公开(公告)号：US09223627B2

公开(公告)日：2015-12-29

申请号：US13944881

申请日：2013-07-18

Applicant: NICE-SYSTEMS LTD.

Inventor： Eli Zakashansky ,  Roni Krivoshey ,  Efim Kolodizner ,  Uzi Baruch ,  Karawan Shorosh ,  Shlomi Haba

IPC: G06F9/46 ,  G06F9/50

CPC classification number: G06F9/5033

Abstract: A system and method for management of task allocation in a multi-core processing system. A controller of the processing unit may, at an initialization stage determine a number of worker threads to be a prime number not smaller than a multiplication of the number of the processing cores and a predetermined factor, assign a worker identification number (ID) to each worker thread, wherein the worker IDs are consecutive positive integers ranging from zero to the number of workers minus one. At a processing state the controller may receive from a dispatcher of the processing system a task associated with a numeric context ID and designate the task to one of the worker threads, wherein the worker ID of the designated worker thread equals the numeric context ID of the task, modulo the number of worker threads.

Abstract translation: 一种用于管理多核处理系统中任务分配的系统和方法。 处理单元的控制器可以在初始化阶段将工作线程的数量确定为不小于处理核心数量和预定因子的素数的素数，将工作人员标识号（ID）分配给每个 工作线程，其中工作者ID是从零到工人数减1之间的连续正整数。 在处理状态下，控制器可以从处理系统的调度器接收与数字上下文ID相关联的任务，并将任务指定给工作线程之一，其中指定的工作线程的工作者ID等于 任务，模数工作线程数。