公开(公告)号：US11321721B2

公开(公告)日：2022-05-03

申请号：US13791711

申请日：2013-03-08

申请人： American Airlines, Inc.

发明人： Jonathan Tracy ,  James Fox ,  Julianne Bowles ,  Michael Costello ,  Daniel Muzich ,  Thomas Trenga

IPC分类号： G06Q30/02

摘要： A computer based system for remapping prime class seat bookings is disclosed. The system remaps prime class bookings a floor class, or if the floor class is closed, into a higher, displacement class. Via remapping, airline systems, such as inventory management systems, revenue management systems, and the like, may better account for the true value of prime class bookings.

公开(公告)号：US20220020278A1

公开(公告)日：2022-01-20

申请号：US17488013

申请日：2021-09-28

申请人： American Airlines, Inc.

发明人： Ilhan Ince ,  Lourdmareddy Gumireddy ,  Hakan Ergan ,  Bo Zhang

IPC分类号： G08G5/00

摘要： A departure sequencing system models airport operations and provides suggested gate pushback times for aircraft. In various embodiments, a departure sequencing system includes an airport state analyzer, a taxi-out predictor, and a pushback optimizer. The departure sequencing system may utilize stochastic models, and resolve aircraft conflicts using a business rules engine. Via use of the departure sequencing system, taxi times may be reduced, taxi fuel burn may be reduced, and airport throughput may be increased.

公开(公告)号：US11216291B1

公开(公告)日：2022-01-04

申请号：US16261197

申请日：2019-01-29

申请人： AMERICAN AIRLINES, INC.

发明人： Arunprakash Dhanabal ,  Mrugesh Bhatt

IPC分类号： G06F9/451 ,  H04L29/06 ,  G06F3/0484

摘要： A method that includes: receiving, by a processor(s), a user identifier and an authentication identifier that are associated with a user of a computer gaining direct access to information within a first application; displaying, on a GUI of the computer, a first window associated with the first application; displaying, on the GUI and simultaneously with the first window, a second window associated with a second application to initiate a chat session; after displaying the first and second windows, receiving by the processor(s), a user input associated with an information request; identifying, using the processor(s) and the second application, contextual inputs associated with the session and/or the user; accessing, using the processor(s) and the second application, a third application; identifying, using the processor(s) and the second application, information relevant to the information request within the third application; and displaying a response to the first information request in the second window.

公开(公告)号：US11132908B2

公开(公告)日：2021-09-28

申请号：US16242211

申请日：2019-01-08

申请人： American Airlines, Inc.

发明人： Ilhan Ince ,  Lourdmareddy Gumireddy ,  Hakan Ergan ,  Bo Zhang

IPC分类号： G08G5/00

摘要： A departure sequencing system models airport operations and provides suggested gate pushback times for aircraft. In various embodiments, a departure sequencing system includes an airport state analyzer, a taxi-out predictor, and a pushback optimizer. The departure sequencing system may utilize stochastic models, and resolve aircraft conflicts using a business rules engine. Via use of the departure sequencing system, taxi times may be reduced, taxi fuel burn may be reduced, and airport throughput may be increased.

公开(公告)号：US11132630B1

公开(公告)日：2021-09-28

申请号：US15468475

申请日：2017-03-24

申请人： AMERICAN AIRLINES, INC.

发明人： Timothy L. Jacobs ,  Hadi W. Purnomo ,  Owen D. Perrine ,  Craig Endres ,  Richard Till

IPC分类号： G06Q10/06

摘要： A system and method of generating an transparent optimized shift schedule for a plurality of crew members that includes receiving a plurality of shift bids from the plurality of crew members, with each of the shift bids to be either classified as awarded or rejected, optimizing the transparent optimized shift schedule; and presenting, to each crewmember from the plurality of crewmembers who submitted a shift bid classified as a rejected shift bid, the reason code associated with his or her rejected shift bid; wherein presenting, to each crewmember from the plurality of crewmembers who submitted a shift bid classified as a rejected shift bid, his or her shift assignment from the optimized shift schedule and a reason code associated with his or her rejected shift bid provides transparency as to why each rejected shift bid was rejected.

公开(公告)号：US11127072B1

公开(公告)日：2021-09-21

申请号：US16241595

申请日：2019-01-07

申请人： AMERICAN AIRLINES, INC.

发明人： Hyder Alkasimi

IPC分类号： G06Q30/06 ,  B64D11/06 ,  B64D11/00 ,  H04N21/214 ,  H04W84/00

摘要： A system and method according to which goods and services are provided during vehicular travel. In an exemplary embodiment, the vehicle is an airplane operated by a commercial airline.

公开(公告)号：US11006078B1

公开(公告)日：2021-05-11

申请号：US16599869

申请日：2019-10-11

申请人： AMERICAN AIRLINES, INC.

发明人： Krunalkumar Patel ,  Murali Ande ,  James Hill

IPC分类号： H04N7/18 ,  H04N5/247 ,  G06T7/62 ,  G06Q10/10 ,  G06K9/00

摘要： A method of monitoring and reporting aircraft turnaround activities at an airport gate that includes monitoring the airport gate using a first camera that has a first field of view associated with the airport gate; generating, using the first camera, first image data capturing a first activity within the first field of view; receiving, by processor(s), the first image data; identifying, by the processor(s), the first activity captured in the first image data; comparing, using a computer application, aspect(s) of the first activity with a predetermined schedule; and displaying, on a graphical user interface remote from the first camera and using the computer application, an alert indicating that the first activity does not comply with the predetermined schedule; wherein the processor(s) include a machine learning processor.

公开(公告)号：US10860952B1

公开(公告)日：2020-12-08

申请号：US15796454

申请日：2017-10-27

申请人： AMERICAN AIRLINES, INC.

发明人： Tassio Andrade Carvalho ,  Sudhakar Tumma ,  Soufiane Ahallal ,  Yuxi Xiao ,  Aurelien Vidal

IPC分类号： G06Q10/02

摘要： A system and method that includes receiving for each passenger: a PNR; a passenger identification number (“PIN”); a passenger's historical itinerary; a fare; and an assigned seat. The method also includes assigning each PIN with a customer segment; storing the assignment within a first table; and then associating, using the first table and hierarchical rules stored within a second table, each PIN with a demand category. The method also includes identifying a product market; identifying a demand for the product market by each demand category; representing, using a utility function, the demand for the product market; and using the utility functions in a variable pricing strategy for the product market. The method also includes changing the hierarchical rules to alter the association between customer segments and demand categories without changing logic code, thereby increasing flexibility of the system.

公开(公告)号：US20200320443A1

公开(公告)日：2020-10-08

申请号：US16907623

申请日：2020-06-22

申请人： American Airlines, Inc.

发明人： James Fox ,  Randeep Ramamurthy ,  Julianne Anderson ,  Arthur Busse ,  Marcial Lapp ,  Daniel Muzich ,  Thomas Trenga

IPC分类号： G06Q10/02 ,  G06Q10/06 ,  G06Q30/02

摘要： A system is disclosed for forecasting costs and determining probabilities, along with the use of prediction modeling. The system analyzes previous actions to determine future actions, while using cost prediction modeling.

公开(公告)号：US20200252364A1

公开(公告)日：2020-08-06

申请号：US16854020

申请日：2020-04-21

申请人： American Airlines, Inc.

发明人： Murali M. Ande ,  Annette G. Hernandez ,  Gaurav H. Nasit ,  Paul I. P. Piemonti

IPC分类号： H04L12/58 ,  G06Q30/00 ,  G06Q50/00

摘要： A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.