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公开(公告)号：US20220276942A1
公开(公告)日：2022-09-01
申请号：US17748083
申请日：2022-05-19
Applicant: AT&T Intellectual Property I, L.P.
Abstract: Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.
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公开(公告)号：US11366731B2
公开(公告)日：2022-06-21
申请号：US16502759
申请日：2019-07-03
Applicant: AT&T Intellectual Property I, L.P.
Abstract: Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.
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公开(公告)号：US20220159515A1
公开(公告)日：2022-05-19
申请号：US17563009
申请日：2021-12-27
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P. , AT&T Mobility II LLC
Inventor： Ajay Mahimkar , Karunasish Biswas , Zihui Ge
Abstract: A processing system may obtain values of carrier attributes for a new carrier to be deployed in a cellular network, obtain values of the carrier attributes and values of a configuration parameter for a plurality of existing carriers in the cellular network, and construct an attribute value matrix comprising the values of the carrier attributes for the plurality of existing carriers, where the attribute value matrix associates the carrier attributes to the plurality of existing carriers, apply a regression to a function associating the attribute value matrix to a vector of the values of the configuration parameter for the plurality of existing carriers to learn coefficients of the function, apply the coefficients to a vector comprising the values of the plurality of carrier attributes for the new carrier to generate a value of the configuration parameter for the new carrier, and apply the generated value to the new carrier.
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公开(公告)号：US20210184962A1
公开(公告)日：2021-06-17
申请号：US17190059
申请日：2021-03-02
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Ajay Mahimkar , Yikai Lin , Zihui Ge
IPC: H04L12/751
Abstract: A method of reverse migrating traffic in a network includes receiving, via an application programming interface (API), a request to migrate traffic, the request identifying a target around which the traffic is to be migrated and a peer to which the traffic is to be migrated. The computer-implemented method further includes generating one or more masks comprising weights indicating a percentage of traffic to send to each port of at least two ports. The computer-implemented method further includes stacking the one or more masks on a base mask denoting a default configuration of a network component. The computer-implemented method further includes facilitating migration of the traffic using the one or more masks. The computer-implemented method further includes performing a reverse migration from the target to the peer by removing each of the one or more masks.
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公开(公告)号：US20210160124A1
公开(公告)日：2021-05-27
申请号：US17163877
申请日：2021-02-01
Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
Inventor： He Yan , Zihui Ge , Giritharan Rana , Heather Magrini , Jennifer Yates , Matthew Osinski , Brandon Hall , Edward Ball , Richard Miller , Kathryn W. Childs
IPC: H04L12/24
Abstract: A method includes receiving fault management data and service quality management data from an integrated feedback control loop, wherein a first set of faults in the fault management data is correlated with service quality management data if a root cause of the first set of faults is known and wherein a second set of faults in the fault management data are categorized as silent faults if no root cause of the second faults is known, The silent faults in the fault management are correlated with the service quality management data. The disclosure includes prioritizing analysis of the silent faults that affect the service quality management data, and prioritizing repair of faults in the fault management data that affect the service quality management data.
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Patent Agency Ranking
公开(公告)号：US20210021458A1
公开(公告)日：2021-01-21
申请号：US17063697
申请日：2020-10-05
Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
Inventor： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US20210004305A1
公开(公告)日：2021-01-07
申请号：US16502759
申请日：2019-07-03
Applicant: AT&T Intellectual Property I, L.P.
Abstract: Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.
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公开(公告)号：US10797937B2
公开(公告)日：2020-10-06
申请号：US16780399
申请日：2020-02-03
Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
Inventor： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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59.发明申请公开(公告)号：US20200226522A1
公开(公告)日：2020-07-16
申请号：US16831003
申请日：2020-03-26
Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
Inventor： He Yan , Lynn Lopez , Jason Pipkin , Kathryn Childs , Chichi Boderoux , Carla Sykes , Kevin Wilkins , Robert Samson , Sarat Puthenpura , Zihui Ge
IPC: G06Q10/06
Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
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公开(公告)号：US20200177437A1
公开(公告)日：2020-06-04
申请号：US16780399
申请日：2020-02-03
Applicant: AT&T Intellectual Property I, L.P. , AT&T Mobility II LLC
Inventor： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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