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41.发明申请公开(公告)号：US20210133813A1
公开(公告)日：2021-05-06
申请号：US16668486
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for call advertisement includes: establishing a call between a customer and an agent of a contact center; monitoring the call; determining an ad based on the monitoring; determining a time or event to send the ad to the customer; and sending the ad to the customer when the time or event occurs. A system for call advertisement includes: a processor configured to monitor a call between a customer and an agent, for at least one of context, keywords, tones, emotions, demographics, psychographics, or an identifier of the customer, and to provide an ad to a device of the customer during the call pursuant to the monitoring; and a database for storing the ad.
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公开(公告)号：US20210133802A1
公开(公告)日：2021-05-06
申请号：US16668442
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for billboards in a data management platform (DMP) includes: receiving an indication from a user during an interaction between the user and an agent that the user would like to hear an offer; determining at least one offer to play to the customer; determining statistics regarding at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on; determining measurements for KPIs regarding at least one of the interaction or the at least one offer, and other metrics; generating one or more billboards using the statistics and the measurements; and announcing the one or more billboards to one or more of clients, contact centers, or customers. The billboards comprise at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on.
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43.发明申请公开(公告)号：US20210133801A1
公开(公告)日：2021-05-06
申请号：US16668388
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for signature extraction in a data management platform (DMP) includes receiving personally identifiable information (PII) data of customers from one or more clients at the DMP; generating non-PII data using the PI data; and building a signature for each of the customers using the non-PII data. The method further comprises generating a customer DNA for each customer, using the PII data and the signatures. The method further comprises generating segments for each customer using the PII data. The method further comprises generating segments for each customer using the non-PII data. The non-PII data comprises at least one of an ID (identifier), signature, psychographics, and demographics of each customer. The DMP is further configured to generate a signature of each customer. The signature is unique for each customer and the identity of the customer is not known.
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44.发明申请公开(公告)号：US20210133785A1
公开(公告)日：2021-05-06
申请号：US16668556
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for proactive marketing includes: receiving information that an event is expected to happen or is happening; determining attributes of customers that will be affected by the event; and taking action based on the determined attributes. A system for proactive marketing includes: an intelligent database for storing interaction data of customers; and a data management platform (DMP) configured to receive customer data from the intelligent database, determine attributes of customers that will be affected by an event, and take action based on the determined attributes. A proactive marketing platform includes: data sources; and a marketing and ad platform configured to receive data from the data sources, determine attributes based on the data; and take action based on the determined attributes.
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45.发明申请公开(公告)号：US20210133781A1
公开(公告)日：2021-05-06
申请号：US16668567
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for predictive marketing includes: receiving information that an event is expected to happen or is happening; predicting which attributes of customers will be associated with calls or chats directed to the event; predicting which customers will contact a contact center based on the predicted attributes; and taking action based on the predictions. A system for predictive marketing includes: an intelligent database for storing interaction data of customers; and a data management platform (DMP) configured to receive customer data from the intelligent database, analyze the customer data, determine which of the customers will be affected by an event, determine how the customers will be affected by the event, and take action. A predictive marketing platform includes: data sources; and a marketing and ad platform configured to receive data from the data sources, make predictions based on the data; and take action based on the predictions.
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Patent Agency Ranking
46.发明申请公开(公告)号：US20210133777A1
公开(公告)日：2021-05-06
申请号：US16668410
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for signature extraction in a data management platform (DMP) includes receiving personally identifiable information (PII) data of customers from one or more clients at the DMP; generating non-PII data using the PII data; and building a signature for each of the customers using the non-PII data. The method further comprises generating a customer DNA for each customer, using the PII data and the signatures. The method further comprises generating segments for each customer using the PII data. The method further comprises generating segments for each customer using the non-PII data. The non-PII data comprises at least one of an ID (identifier), signature, psychographics, and demographics of each customer. The DMP is further configured to generate a signature of each customer. The signature is unique for each customer and the identity of the customer is not known.
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47.发明申请公开(公告)号：US20210133647A1
公开(公告)日：2021-05-06
申请号：US16668577
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for predictive marketing includes: receiving information that an event is expected to happen or is happening; predicting which attributes of customers will be associated with calls or chats directed to the event; predicting which customers will contact a contact center based on the predicted attributes; and taking action based on the predictions. A system for predictive marketing includes: an intelligent database for storing interaction data of customers; and a data management platform (DMP) configured to receive customer data from the intelligent database, analyze the customer data, determine which of the customers will be affected by an event, determine how the customers will be affected by the event, and take action. A predictive marketing platform includes: data sources; and a marketing and ad platform configured to receive data from the data sources, make predictions based on the data; and take action based on the predictions.
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48.发明申请公开(公告)号：US20210125241A1
公开(公告)日：2021-04-29
申请号：US16667134
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system of customer tracking is provided. The system includes: a data management platform (DMP) configured to receive personally identifiable information (PII) data of a plurality of customers and generate non-PII data using the PII data; and an intelligent database to store the non-PII data. A method of customer tracking in a DMP is provided. The method includes: providing ads or songs to a customer while the customer is on hold during an interaction with an agent of a contact center; tracking data regarding selections by the customer pertaining to the ads or songs; and generating statistics based on the selections and the data.
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49.发明申请公开(公告)号：US20210125234A1
公开(公告)日：2021-04-29
申请号：US16667116
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system of customer tracking is provided. The system includes: a data management platform (DMP) configured to receive personally identifiable information (PII) data of a plurality of customers and generate non-PII data using the PII data; and an intelligent database to store the non-PII data. A method of customer tracking in a DMP is provided. The method includes: providing ads or songs to a customer while the customer is on hold during an interaction with an agent of a contact center; tracking data regarding selections by the customer pertaining to the ads or songs; and generating statistics based on the selections and the data.
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50.发明申请公开(公告)号：US20210125205A1
公开(公告)日：2021-04-29
申请号：US16667101
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system of customer tracking is provided. The system includes: a data management platform (DMP) configured to receive personally identifiable information (PII) data of a plurality of customers and generate non-PII data using the PII data; and an intelligent database to store the non-PII data. A method of customer tracking in a DMP is provided. The method includes: providing ads or songs to a customer while the customer is on hold during an interaction with an agent of a contact center; tracking data regarding selections by the customer pertaining to the ads or songs; and generating statistics based on the selections and the data.
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