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公开(公告)号：US09609041B2
公开(公告)日：2017-03-28
申请号：US14546131
申请日：2014-11-18
Applicant: International Business Machines Corporation
CPC classification number: H04L65/80 , H04L41/147 , H04L41/5067 , H04L41/5087 , H04L43/0888 , H04L43/0894
Abstract: A method, a computer program product, and a computer system for monitoring conversational audio quality of Voice over Internet Protocol (VoIP) are provided. A monitoring system determines a size of an audio file and an available bandwidth. The monitoring system predicts time of receiving the audio file, based on the size and the bandwidth. The monitoring system determines whether the time of receiving the audio file exceeds a monitoring timer interval by a certain threshold. The monitoring system uses an intrusive testing method for monitoring call quality, in response to determining that the time of receiving the audio file exceeds the monitoring timer interval by the certain threshold.
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公开(公告)号：US09516160B2
公开(公告)日：2016-12-06
申请号：US15061279
申请日：2016-03-04
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Haytham Assem , Jonathan Dunne , James P. Galvin, Jr. , Patrick J. O'Sullivan
IPC: H04M3/22 , H04L12/26 , H04W24/02 , H04M3/42 , H04M7/00 , H04W24/04 , H04L12/801 , H04L7/00 , H04W24/08
CPC classification number: H04M3/2227 , H04L7/0079 , H04L41/5074 , H04L43/04 , H04L43/0829 , H04L43/087 , H04L43/50 , H04L47/196 , H04M3/2236 , H04M3/42221 , H04M7/006 , H04M2203/556 , H04W24/02 , H04W24/04 , H04W24/08
Abstract: A method for calculating a mean opinion score (MOS) during an ongoing Voice over Internet Protocol (VoIP) call is provided. The method may include determining a time delay between a VoIP source and a VoIP destination connected by a communications network. A start recording message is sent from the VoIP source to the VoIP destination. A first recorded call sample from the VoIP source and a second recorded call sample from the VoIP destination are generated, whereby the first and the second recorded call sample are generated with a recording delay value corresponding the determined time delay for synchronizing the first and the second recorded call sample. Using an intrusive call quality measurement, a first MOS value is calculated based on the first and the second recorded call sample. Using a non-intrusive call quality measurement, a second MOS value is calculated based on the first MOS value.
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公开(公告)号：US09397948B2
公开(公告)日：2016-07-19
申请号：US14569984
申请日：2014-12-15
Applicant: International Business Machines Corporation
Inventor： Hitham Ahmed Assem Aly Salama , Jonathan Dunne , James P. Galvin, Jr. , Patrick J. O'Sullivan
IPC: H04L29/06 , H04L29/08 , H04L12/851 , H04L12/26
CPC classification number: H04L47/24 , H04L41/5067 , H04L43/04 , H04L65/403 , H04L65/80 , H04L67/2828
Abstract: A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an implementation, a method may include analyzing network conditions relative to a plurality of codecs and a plurality of network paths. The method may also include determining a quality of experience associated with each of the plurality of codecs across each of the plurality of network paths. The method may further include transacting communication traffic using a codec-network path combination having a quality of experience above a predetermined threshold.
Abstract translation: 提供计算机实现的方法，计算机程序产品和计算系统，用于管理通信会话的体验质量。 在实现中，方法可以包括分析相对于多个编解码器和多个网络路径的网络条件。 该方法还可以包括确定跨越多个网络路径中的每一个的多个编解码器中的每一个的相关经验的质量。 该方法还可以包括使用具有高于预定阈值的体验质量的编解码器 - 网络路径组合来处理通信业务。
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公开(公告)号：US09332224B2
公开(公告)日：2016-05-03
申请号：US14290213
申请日：2014-05-29
Applicant: International Business Machines Corporation
Inventor： Hitham Ahmed Assem Aly Salama , Jonathan Dunne , James P. Galvin, Jr. , Patrick J. O'Sullivan
CPC classification number: H04N7/152 , H04L12/1827 , H04L65/403 , H04L65/80 , H04N7/147 , H04N7/157
Abstract: A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for video conferences. In an implementation, a method may include determining a capacity of a participant associated with a video conference. The method may also include determining a number of remote participants of the video conference. The method may further include implementing a video distribution architecture for the participant based upon, at least in part, the capacity of the participant and the number of remote participants. Implementing the video distribution architecture for the participant may include implementing a distributed architecture session for the participant if the capacity of the participant is greater than or equal to the number of remote participants of the video conference. Implementing the video distribution architecture for the participant may also include implementing a centralized architecture session for the participant if the capacity of the participant is less than the number of remote participants of the video conference.
Abstract translation: 提供计算机实现的方法，计算机程序产品和计算系统，用于管理视频会议的体验质量。 在实现中，方法可以包括确定与视频会议相关联的参与者的容量。 该方法还可以包括确定视频会议的远程参与者的数量。 该方法可以进一步包括至少部分地基于参与者的能力和远程参与者的数量来为参与者实现视频分发架构。 如果参与者的容量大于或等于视频会议的远程参与者的数量，则为参与者实现视频分发架构可以包括为参与者实现分布式架构会话。 如果参与者的容量小于视频会议的远程参与者的数量，则为参与者实现视频分发架构还可以包括为参与者实现集中式架构会话。
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公开(公告)号：US09305302B2
公开(公告)日：2016-04-05
申请号：US13970857
申请日：2013-08-20
Applicant: International Business Machines Corporation
Inventor： James P. Galvin, Jr. , Amy D. Travis , Sara B. Weber
CPC classification number: G06Q30/0201 , G06F17/3053 , G06F17/30867
Abstract: Weighting sentiment information includes capturing sentiment information of a post from an electronic source, categorizing the post into categories based on the sentiment information, and assigning a weight to the post based on an interest attribute.
Abstract translation: 加权情绪信息包括从电子源捕获帖子的情绪信息，基于情绪信息将帖子分类到类别中，并且基于兴趣属性向该帖子分配权重。
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Patent Agency Ranking
公开(公告)号：US11888919B2
公开(公告)日：2024-01-30
申请号：US16508478
申请日：2019-07-11
Inventor： Jonathan Dunne , Paul B. French , James P. Galvin, Jr. , Patrick J. O'Sullivan , Hitham Ahmed Assem Aly Salama
IPC: H04L65/80
CPC classification number: H04L65/80
Abstract: A computer-implemented method, computer program product, and computing system is provided for determining quality of experience for communication sessions. In an implementation, a method may include determining a plurality of intrusive quality of experience scores associated with a plurality of intrusive audio transmission samples. The method may also include determining a plurality of non-intrusive quality of experience scores associated with a plurality of non-intrusive audio transmission samples. The method may further include deriving a quality of experience coefficient based upon a relationship between the plurality of intrusive quality of experience scores and the plurality of non-intrusive quality of experience scores.
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公开(公告)号：US10764395B2
公开(公告)日：2020-09-01
申请号：US16455922
申请日：2019-06-28
Applicant: International Business Machines Corporation
Inventor： Hitham Ahmed Assem Aly Salama , Jonathan Dunne , James P. Galvin, Jr. , Patrick J. O'Sullivan
IPC: H04L29/08 , H04L29/06 , H04L12/851 , H04L12/24
Abstract: A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an implementation, a method may include determining a participant focus metric for each of a plurality of participants of a communication session. The method may also include identifying one of the plurality of participants of the communication session as having sufficient capacity to support the communication session based upon, at least in part, the participant focus metric for each of the plurality of participants of the communication session. The method may also include selecting the one of the plurality of participants having a sufficient capacity to support the communication session as a selected focus for the communication session. The method may further include adaptively implementing a centralized communication session architecture utilizing the selected focus.
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公开(公告)号：US10430420B2
公开(公告)日：2019-10-01
申请号：US13969254
申请日：2013-08-16
Applicant: International Business Machines Corporation
Inventor： James P. Galvin, Jr. , Amy D. Travis , Sara B. Weber
IPC: G06F16/9535 , G06F16/2457 , G06Q30/02
Abstract: Weighting sentiment information includes capturing sentiment information of a post from an electronic source, categorizing the post into categories based on the sentiment information, and assigning a weight to the post based on an interest attribute.
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公开(公告)号：US10423931B2
公开(公告)日：2019-09-24
申请号：US14985602
申请日：2015-12-31
Applicant: International Business Machines Corporation
Inventor： James P. Galvin, Jr. , Amy D. Travis , Sara B. Weber
IPC: G06Q10/10 , G06F16/245 , G06F16/2457
Abstract: Embodiments include method, systems and computer program products for dynamic processing for collaborative events. In some embodiments, first data associated with a collaborative event may be received. Second data from one or more sensors of a user device may be received. The first data and the second data may be analyzed. An action recommendation may be generated based on the analyzed first data and the analyzed second data. The action recommendation may be transmitted.
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公开(公告)号：US10148526B2
公开(公告)日：2018-12-04
申请号：US14085036
申请日：2013-11-20
Inventor： Jonathan Dunne , Paul B. French , James P. Galvin, Jr. , Patrick J. O'Sullivan , Hitham Ahmed Assem Aly Salama
Abstract: A computer-implemented method, computer program product, and computing system is provided for determining quality of experience for communication sessions. In an implementation, a method may include determining a plurality of intrusive quality of experience scores associated with a plurality of intrusive audio transmission samples. The method may also include determining a plurality of non-intrusive quality of experience scores associated with a plurality of non-intrusive audio transmission samples. The method may further include deriving a quality of experience coefficient based upon a relationship between the plurality of intrusive quality of experience scores and the plurality of non-intrusive quality of experience scores.
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