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公开(公告)号：US20240054542A1
公开(公告)日：2024-02-15
申请号：US18492679
申请日：2023-10-23
Applicant: Capital One Services, LLC
Inventor： Lawrence Douglas , Thomas S. Poole , Hannes Jouhikainen
IPC: G06Q30/0601
CPC classification number: G06Q30/0617 , G06Q30/0609
Abstract: A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.
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42.发明申请公开(公告)号：US20220261862A1
公开(公告)日：2022-08-18
申请号：US17685635
申请日：2022-03-03
Applicant: CAPITAL ONE SERVICES, LLC
Inventor： Zviad Aznaurashvili , Timur Sherif , Steve Blanchet , Hannes Jouhikainen
Abstract: Systems and methods are provided for providing a customized user experience. Providing a customized user experience may include receiving, from a graphical user interface displayed on a mobile device a user input indicative of a preferred level of interaction by the user, and monitoring, by a sensor, a facial expression of the user. Then, a first preference metric may be assigned to the user based on the monitored facial expression. Providing a customized user experience may further include monitoring, by a sensor, a behavior of the user, assigning a second preference metric based on the monitored behavior, and aggregating at least the user input, the first preference unit, and the second preference metric to generate a preference score of the user. The preference score may be stored in a central database, displayed on a remote device, and used to modify a customer service experience.
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公开(公告)号：US11416111B2
公开(公告)日：2022-08-16
申请号：US16686721
申请日：2019-11-18
Applicant: Capital One Services, LLC
Inventor： Hannes Jouhikainen , Timur Sherif , Steve Blanchet , Zviad Aznaurashvili
IPC: G06F9/451 , G06F3/04817 , G06F8/38 , G06F16/735 , G06F40/109 , G02B7/02 , G02B7/04 , G02B7/10
Abstract: A user device may receive sensor data relating to one or more physical objects, transmit the sensor data to a server, receive a user profile relating to a user of the device, identify a user interface element corresponding to an application, modify the user interface element based on the user profile, and display the modified user interface element. A server may receive data relating to one or more physical objects, identify the one or more design patterns based on the one or more physical objects, create a user profile, update the user profile, receive application data relating to one or more applications running on a device remote from the server, identify a user interface element corresponding to the one or more applications running on the device, modify the user interface element based on the updated user profile, and transmit the modified user interface element to the device.
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公开(公告)号：US11258620B2
公开(公告)日：2022-02-22
申请号：US17248914
申请日：2021-02-12
Applicant: Capital One Services, LLC
Inventor： Hannes Jouhikainen , Zviad Aznaurashvili , Timur Sherif , Steve Blanchet
IPC: G06F15/16 , H04L12/18 , G06F16/907 , G06Q10/00 , G06Q10/10
Abstract: A device may receive meeting data associated with a first meeting, the first meeting having previously occurred. The device may obtain, based on the meeting data, data identifying at least one individual associated with the first meeting and data identifying at least one topic associated with the first meeting. In addition, the device may identify a second meeting based on the at least one individual or the at least one topic, the second meeting having not yet occurred. The device may provide, to a user device associated with the second meeting and based on identifying the second meeting, at least a portion of the meeting data associated with the first meeting.
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公开(公告)号：US11074647B2
公开(公告)日：2021-07-27
申请号：US16445333
申请日：2019-06-19
Applicant: Capital One Services, LLC
Inventor： Karen Nickerson , Justin Wishne , Drew Jacobs , Justin Smith , Marco S. Giampaolo , Hannes Jouhikainen
Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for providing an interactive virtual environment. The system may receive environmental data, and augment the environmental data by adding virtual environmental data. The system may then provide this virtual environment to two or more devices. The system can then receive user input, and modify the virtual environment in response to those inputs.
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Patent Agency Ranking
公开(公告)号：US11042913B2
公开(公告)日：2021-06-22
申请号：US16193665
申请日：2018-11-16
Applicant: CAPITAL ONE SERVICES, LLC
Inventor： Timur Sherif , Zviad Aznaurashvili , Hannes Jouhikainen , Steve Blanchet
Abstract: The disclosed embodiments provide systems, methods, and techniques for managing merchandising cards. A merchandising card may be, for example, a gift card, loyalty card, or the like. Consistent disclosed embodiments, a system for managing merchandising cards may include one or more memory devices storing instructions and one or more processors configured to acquire, from a device over a network, a plurality of locations associated with the device, the device locations being acquired at different instances in time within a predetermined period of time. Additionally, the processor may be configured to calculate a merchant confidence rating for a merchant using the device locations. Further, the one or more processors may be configured to, based on the merchant confidence rating, determine that the merchant matches a merchant that is associated with merchandising card, and send a reminder a user of the device.
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公开(公告)号：US10924292B2
公开(公告)日：2021-02-16
申请号：US16740762
申请日：2020-01-13
Applicant: Capital One Services, LLC
Inventor： Hannes Jouhikainen , Zviad Aznaurashvili , Timur Sherif , Steve Blanchet
IPC: G06F15/16 , H04L12/18 , G06F16/907 , G06Q10/00 , G06Q10/10
Abstract: A device may receive meeting data associated with a first meeting, the first meeting having previously occurred. The device may obtain, based on the meeting data, data identifying at least one individual associated with the first meeting and data identifying at least one topic associated with the first meeting. In addition, the device may identify a second meeting based on the at least one individual or the at least one topic, the second meeting having not yet occurred. The device may provide, to a user device associated with the second meeting and based on identifying the second meeting, at least a portion of the meeting data associated with the first meeting.
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公开(公告)号：US10693888B2
公开(公告)日：2020-06-23
申请号：US16148032
申请日：2018-10-01
Applicant: Capital One Services, LLC
Inventor： Drew Jacobs , Hannes Jouhikainen
Abstract: Systems and methods are provided for authenticating a user of a computing device. An example system includes a memory storing instructions, and a processor configured to execute the instructions to receive an authentication request from a user of a computing device, determine a context of the authentication request, determine a physical location of the user, and perform, based on the context of the authentication request and the physical location of the user, an associate proximity detection. The associate proximity detection includes steps to identify an associate based on at least one of the context of the authentication request or the physical location of the user, determine a physical location of the identified known associate, and determine a proximity of the user to the identified known associate. The authentication request may be approved when the determined proximity is within a threshold.
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公开(公告)号：US20200089325A1
公开(公告)日：2020-03-19
申请号：US16693707
申请日：2019-11-25
Applicant: Capital One Services, LLC
Inventor： Hannes Jouhikainen , Timur Sherif , Steve Blanchet
Abstract: Embodiments disclosed herein generally relate to a method and system of generating text input via facial recognition. A computing system receives a video stream of a user operating an application on a client device. The video stream includes a time series of images of the user. The computing system parses the video stream to identify one or more visual cues of the user. The computing system identifies a current page of the application. The computing system maps the identified on or more visual cues to an operation available on the current page of the application. The computing system executes the mapped operation.
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50.发明申请公开(公告)号：US20200084239A1
公开(公告)日：2020-03-12
申请号：US16686762
申请日：2019-11-18
Applicant: Capital One Services, LLC
Inventor： Timur Sherif , Hannes Jouhikainen , Steve Blanchet
Abstract: Embodiments disclosed herein generally relate to a system and method for detecting fraudulent computer activity. A computing system generates a plurality of synthetic identities. Each of the plurality of synthetic identities mimics information associated with a verified identity. The computing system receives, from a user, an input attempt. The input attempt includes a synthetic identity of the plurality of synthetic identities. The computing system compares input information in the input attempt to the plurality of synthetic identities. The computing system determines that the input information in the input attempt includes information from the plurality of synthetic identities, if it does, the computing system rejects the input attempt.
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