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31.发明申请公开(公告)号：US20150120289A1
公开(公告)日：2015-04-30
申请号：US14067732
申请日：2013-10-30
Inventor： Amir Lev-Tov , Avraham Faizakof , Yochai Konig
IPC: G10L15/01
Abstract: A method for predicting a speech recognition quality of a phrase comprising at least one word includes: receiving, on a computer system including a processor and memory storing instructions, the phrase; computing, on the computer system, a set of features comprising one or more features corresponding to the phrase; providing the phrase to a prediction model on the computer system and receiving a predicted recognition quality value based on the set of features; and returning the predicted recognition quality value.
Abstract translation: 用于预测包括至少一个单词的短语的语音识别质量的方法包括：在包括处理器的计算机系统和存储指令的存储器上接收短语; 在所述计算机系统上计算包括与所述短语相对应的一个或多个特征的一组特征; 将所述短语提供给所述计算机系统上的预测模型，并基于所述特征集合接收预测的识别质量值; 并返回预测的识别质量值。
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32.发明申请SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS 审中-公开发现和探索事件的概念和根本原因的系统和方法公开(公告)号：US20150032746A1
公开(公告)日：2015-01-29
申请号：US13952470
申请日：2013-07-26
Inventor： Amir Lev-Tov , Avraham Faizakof , David Ollinger , Yochai Konig
IPC: G06F17/30
CPC classification number: G06F17/30539 , G06F17/30401 , G10L15/00
Abstract: A method for determining a cause of events detected in a plurality of interactions includes: identifying, on a processor, a plurality of elements in the interactions; detecting, on the processor, a plurality of sequences of elements in the interactions; mining, on the processor, the plurality of sequences for generating a set of supported patterns; computing, on the processor, association rules from the set of supported patterns; and returning the computed association rules.
Abstract translation: 用于确定在多个交互中检测到的事件的原因的方法包括：在处理器上识别所述交互中的多个元素; 在所述处理器中检测所述交互中的多个元素序列; 在处理器上挖掘用于生成一组支持的图案的多个序列; 在所述处理器上计算来自所述一组支持模式的关联规则; 并返回计算的关联规则。
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公开(公告)号：US11551011B2
公开(公告)日：2023-01-10
申请号：US17002202
申请日：2020-08-25
Inventor： Amir Lev-Tov , Avraham Faizakof , Arnon Mazza , Yochai Konig
IPC: G06F40/20 , G06F40/35 , G06K9/62 , G06F40/284
Abstract: Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.
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公开(公告)号：US11425255B2
公开(公告)日：2022-08-23
申请号：US16664907
申请日：2019-10-27
Inventor： Arnon Mazza , Avraham Faizakof , Amir Lev-Tov , Tamir Tapuhi , Yochai Konig
Abstract: A system and method are presented for dialogue tree generation. The dialogue tree may be used for generating a chatbot. Similar phrases from phrases comprising the interactions between a first party and a second party are group together from the first party of a cluster. For each group of similar phrases, percentages are determined and compared against a threshold occurrence rate. Anchors are generated and used in alignment in the determination of dialogue flows. Topic-specific dialogue trees may be determined from the dialogue flows. The topic-specific dialogue trees may be modified to generate a deterministic dialogue tree.
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公开(公告)号：US20220094554A1
公开(公告)日：2022-03-24
申请号：US17029846
申请日：2020-09-23
Inventor： Archana Sekar , Javier Villalobos , Yochai Konig
Abstract: A method according to one embodiment includes transmitting, by an enterprise system, a data request for user data stored in a software wallet to a software wallet provider, transmitting, by the software wallet provider, an authorization request to an end user device of the user in association with the data request, creating, by the end user device, a transaction signed with a first private cryptographic key to generate a signed transaction, transmitting, by the end user device, the signed transaction to the software wallet provider, signing, by the software wallet provider, the signed transaction with a second private cryptographic key to generate a multi-signed transaction, transmitting, by the software wallet provider, the multi-signed transaction to the enterprise system, and validating, by the enterprise system, the multi-signed transaction using a public cryptographic key associated with the first private cryptographic key and the second private cryptographic key.
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Patent Agency Ranking
公开(公告)号：US20220094544A1
公开(公告)日：2022-03-24
申请号：US17029863
申请日：2020-09-23
Inventor： Archana Sekar , Javier Villalobos , Yochai Konig
Abstract: A method for executing hyper-personalized interactions across enterprises using interactions added to blockchains as transactions according to one embodiment includes determining, by a first enterprise system, an intent from a first interaction added to a blockchain via a blockchain transaction, determining, by the first enterprise system, a correlation between the intent and a set of subsequent related interactions with one or more enterprise systems different from the first enterprise system, and generating, by the first enterprise system, a second interaction with a second enterprise system of the one or more enterprise systems different from the first enterprise system, wherein the second interaction is within the set of subsequent related interactions.
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公开(公告)号：US11055649B1
公开(公告)日：2021-07-06
申请号：US16730646
申请日：2019-12-30
Inventor： Archana Sekar , Yochai Konig
IPC: G06Q10/06 , G10L15/18 , G06Q10/10 , H04M3/51 , H04L12/58 , G10L15/06 , G06Q30/00 , G10L15/22 , G06N3/08 , G10L15/16
Abstract: A computer-implemented method for automating actions for a customer in relation to an interaction between the customer and an agent of a contact center, the interaction including an exchange of statements made by the customer and agent. The method includes the steps of: receiving a transcript of the interaction; via a first analysis, analyzing the transcript; from results of the first analysis, identifying: a pending action, wherein the pending action is an action promised by the customer or agent that will be resolved after the interaction; and a target timeframe for resolving the pending action; given the pending action, determining a follow-up workflow that includes one or more follow-up actions, each of the one or more follow-up actions comprising an action intended to assist the customer to resolve the pending action; and automatically executing the one or more follow-up actions.
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公开(公告)号：US10902737B2
公开(公告)日：2021-01-26
申请号：US15282963
申请日：2016-09-30
Inventor： Tamir Tapuhi , Amir Lev-Tov , Avraham Faizakof , David Konig , Yochai Konig
Abstract: A method for automatically calculating an overall evaluation score of an interaction includes: receiving, by a processor, an evaluation form, the evaluation form comprising a plurality of automatic questions and a plurality of manual questions; automatically extracting, by a processor, a set of features from the interaction, the set of features comprising answers to the automatic questions without manually generated answers to the manual questions; and computing an overall evaluation score based on the set of features.
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公开(公告)号：US10896395B2
公开(公告)日：2021-01-19
申请号：US15282897
申请日：2016-09-30
Inventor： Amir Lev-Tov , Tamir Tapuhi , Avraham Faizakof , David Konig , Yochai Konig
Abstract: A method includes: receiving, by a processor, an evaluation form including a plurality of evaluation questions; receiving, by the processor, an interaction to be evaluated by the evaluation form; selecting, by the processor, an evaluation question of the evaluation form, the evaluation question including a rule associated with one or more topics, each of the topics including one or more words or phrases; searching, by the processor, the interaction for the one or more topics of the rule in accordance with the presence of one or more words or phrases in the interaction to generate a search result; calculating, by the processor, an answer to the evaluation question in accordance with the rule and the search result; and outputting, by the processor, the calculated answer to the evaluation question of the evaluation form.
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公开(公告)号：US10824814B2
公开(公告)日：2020-11-03
申请号：US15811311
申请日：2017-11-13
Inventor： Avraham Faizakof , Amir Lev-Tov , David Ollinger , Yochai Konig
IPC: G06F40/30 , G10L15/18 , G10L15/19 , G10L15/06 , G10L15/193
Abstract: A method for generating a suggested phrase having a similar meaning to a supplied phrase in an analytics system includes: receiving, on a computer system comprising a processor and memory storing instructions, the supplied phrase, the supplied phrase including one or more terms; identifying, on the computer system, a term of the phrase belonging to a semantic group; generating the suggested phrase using the supplied phrase and the semantic group; and returning the suggested phrase.
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