公开(公告)号：US20220019563A1

公开(公告)日：2022-01-20

申请号：US17446592

申请日：2021-08-31

Applicant: salesforce.com, inc.

Inventor： Kamalakkannan Guru Devan ,  Mukesh Burgupalli ,  JithendraNadh Kottapalli

IPC: G06F16/21 ,  G06F16/22 ,  G06F16/2457 ,  G06F16/27 ,  G06F16/17

Abstract: A system and method are provided for logically copying data from a source database to a first target database and a second target database. Based on table partition information, the source database is queried to collect partition metadata information for a first set of partitions and a second set of partitions. A first set of the partition metadata information for the first set of partitions and a second set of the partition metadata information for the second set of partitions can be used to create at least one extent chunk for each partition of a table. The source database can be queried, based on a first set of extent chunks and a second set of extent chunks, for a first set of data to be written to the first target database and a second set of data from the source database to be written to the second target database.

公开(公告)号：US11227027B2

公开(公告)日：2022-01-18

申请号：US16123932

申请日：2018-09-06

Applicant: salesforce.com, inc.

Inventor： William Chang ,  Cordelia McGee-Tubb ,  Benjamin Drasin ,  Jacob Roussel

IPC: G06F16/957 ,  G06F16/958 ,  G06F16/955 ,  G09B21/00

Abstract: Disclosed herein are device, system and method embodiments for managing accessibility on customer web pages. A user device operates by receiving selection of a control of an embedded application presented in a webpage including visible content, receiving configuration code associated with the embedded application instance, and presenting a modal dialog on the webpage generated based on the embedded application instance and the configuration code. Further, the user device disables access by an assistive technology to Hypertext Markup Language elements associated with the visible content in response to the presentation of the modal dialog.

公开(公告)号：US11226858B1

公开(公告)日：2022-01-18

申请号：US17134060

申请日：2020-12-24

Applicant: salesforce.com, inc.

Inventor： Siddharth Srivastava

IPC: G06F11/00 ,  G06F11/07 ,  G06F11/34

Abstract: A system stores logs representing events that occur in the system based on executable instructions executed by the system, for example, by processes executing within the system or by applications. The system analyzes the logs to determine the root cause of the error or event that resulted in generation of the log. The system clusters logs to determine clusters of logs. The system analyzes logs of each cluster to determine a root cause of errors resulting in logs belonging to the cluster. For any new error log that is received, the system determines the cluster to which the error log belongs and takes action based on the root cause associated with the cluster, for example, sending an alert message or performing automatic remediation.

公开(公告)号：US20220014486A1

公开(公告)日：2022-01-13

申请号：US17127375

申请日：2020-12-18

Applicant: Salesforce.com, inc.

Inventor： Nate BOTWICK ,  Anh KHUC ,  Ben CRONIN ,  Matt CHAN ,  Chris MASTERSON ,  Dave ENGELBERG ,  Diana BERLIN ,  Merwan HADE ,  John BROCK ,  Andy CHUNG ,  Justin EDMUND ,  Norris LEE

IPC: H04L12/58 ,  G06F3/0488 ,  G06Q10/10

Abstract: Disclosed herein are system, method, and computer program product embodiments for sharing of collaborative documents with users via instant messaging. In one aspect, a collaborative application is configured to display one or more user interfaces associated with a collaborative application that allows a user to engage in a real-time chat between and among one or more users. The collaborative application may also present one or more user interfaces that allow the user to select one or more references of collaborative documents stored at a remote document datastore, and then share these references of collaborative documents with one or more users in the real-time chat. In one example, these references may be represented in real-time chat as a user interface element that visually present the collaborative document title and associated collaborative document pictogram or icon.

公开(公告)号：US20220012748A1

公开(公告)日：2022-01-13

申请号：US17449241

申请日：2021-09-28

Applicant: salesforce.com, inc.

Inventor： Vijay Karani ,  Jayant Tyagi

IPC: G06Q30/00 ,  G06F21/62 ,  H04M3/42

Abstract: Methods and systems are provided for providing an insights page. When data identifying a party of a call is received, a customer relationship management (CRM) application can be launched at a computing device without any further user input, and records that are potentially relevant to the call and that are to potentially be included as part of an insights page of the CRM application can be automatically determined. Some of the records are automatically determined by analyzing CRM information using artificial intelligence technologies. The records can then be ranked in a priority order according to relevance from most relevant to least relevant. The insights page can then be caused to be displayed at a user interface of the computing device without user input with at least some of the records displayed in the priority order as relevant records.

公开(公告)号：US20220012236A1

公开(公告)日：2022-01-13

申请号：US17373344

申请日：2021-07-12

Applicant: salesforce.com, inc.

Inventor： James HARRISON ,  Yang SU ,  Bryan KANE ,  Youdong ZHANG ,  ANH KHUC ,  DAN WILLHITE ,  Matt CHAN ,  Nate BOTWICK ,  Michael MACHADO

IPC: G06F16/242 ,  G06F16/23 ,  G06F16/25 ,  G06N20/10 ,  G06N20/20

Abstract: Described herein is a method, system, and non-transitory computer readable medium for updating fields in records. Initially, fields are displayed according to how frequently the fields are updated. One of the fields is selected and then records of a record type including the selected field are displayed. One of the records is selected and a form is displayed that enables a user to update the value stored in the selected field of the selected record.

公开(公告)号：US20220012214A1

公开(公告)日：2022-01-13

申请号：US16922986

申请日：2020-07-07

Applicant: salesforce.com, inc.

Inventor： Zhidong Ke ,  Kevin Terusaki ,  Yifeng Liu ,  Utsavi Benani ,  Heng Zhang ,  Aaron Zhang ,  Shreedhar Sundaram ,  Mahalaxmi Sanathkumar

IPC: G06F16/18 ,  G06F16/174 ,  G06F16/17 ,  G06F16/176 ,  G06F16/22 ,  G06F11/07

Abstract: Techniques and mechanisms for incremental data ingestion are disclosed. Raw data is received from multiple disparate sources to be consumed in an environment for collecting unformatted raw data. The environment has at least a delta data table and a delta notification table. A write to an entry in the delta data table is attempted. Entries to the delta data table specify at least records indicating changes to objects in the environment. A write a corresponding entry to the delta notification table is attempted in response to a successful write attempt to the delta data table. The delta notification table entry includes information about delta data table entries for a specified period. At least one data consumer is notified that the delta data table has been modified.

公开(公告)号：US11222253B2

公开(公告)日：2022-01-11

申请号：US15421424

申请日：2017-01-31

Applicant: salesforce.com, inc.

Inventor： Kazuma Hashimoto ,  Caiming Xiong ,  Richard Socher

IPC: G06N3/04 ,  G06N3/08 ,  G06F40/30 ,  G06F40/205 ,  G06F40/216 ,  G06F40/253 ,  G06F40/284 ,  G06N3/063 ,  G10L15/18 ,  G10L25/30 ,  G10L15/16 ,  G06F40/00

Abstract: The technology disclosed provides a so-called “joint many-task neural network model” to solve a variety of increasingly complex natural language processing (NLP) tasks using growing depth of layers in a single end-to-end model. The model is successively trained by considering linguistic hierarchies, directly connecting word representations to all model layers, explicitly using predictions in lower tasks, and applying a so-called “successive regularization” technique to prevent catastrophic forgetting. Three examples of lower level model layers are part-of-speech (POS) tagging layer, chunking layer, and dependency parsing layer. Two examples of higher level model layers are semantic relatedness layer and textual entailment layer. The model achieves the state-of-the-art results on chunking, dependency parsing, semantic relatedness and textual entailment.

公开(公告)号：US20220004403A1

公开(公告)日：2022-01-06

申请号：US16919152

申请日：2020-07-02

Applicant: salesforce.com, inc.

Inventor： Eugene Lee Lew

IPC: G06F9/451 ,  G06F16/9535 ,  G06F16/9538 ,  G06Q30/00 ,  G06Q10/10 ,  H04L29/08 ,  H04L29/06

Abstract: Implementations of the disclosed subject matter provide outputting an integrated interface to be displayed in a browser including a text-based interface of an application and an interface for a virtual mobile device separate from the text-based interface, where the virtual mobile device emulates operations and a user interface of a specific type of hardware mobile device. An indication of a communication may be received from a mobile device. A customer name associated with the mobile device may be obtained based on at least one of a certificate that includes the customer name retrieved by the server from a third party server, and a database record that includes the customer name that is retrieved by the server from a database. The obtained customer name may be displayed on the virtual mobile device portion of the integrated interface in association with the communication from the mobile device of the customer.

公开(公告)号：US11216435B2

公开(公告)日：2022-01-04

申请号：US16140428

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Marla Hay ,  Yu Chen ,  Michael Allan Friedman ,  Yvonne Zhou ,  Shivan Kaul Sahib

IPC: G06F16/22 ,  G06F21/62 ,  G06F16/248 ,  G06F16/2455

Abstract: At least one database table of denormalized values corresponding to selected values of field properties in records across multiple disparate tables of the database environment is maintained. A structured query is received through a structured query language application program interface (API). The structured query to request a listing of records across the multiple disparate tables of the database environment. The database table is searched for indications corresponding to records across the multiple disparate tables of the database environment corresponding to the selected values indicating communication with a specified party. A listing of records from across the multiple disparate tables that satisfy the selected values is returned through the structured query language API.