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    CHART SELECTION TOOLTIP
    23.
    发明申请
    CHART SELECTION TOOLTIP 审中-公开
    图表选择工具

    公开(公告)号：US20160103581A1

    公开(公告)日：2016-04-14

    申请号：US14665222

    申请日：2015-03-23

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Jean Elie BOVET

    IPC: G06F3/0481 ,  G06F3/0486 ,  G06F3/0485 ,  G06F3/0482 ,  G06F3/0484

    CPC classification number: G06F3/04842 ,  G06F3/0481 ,  G06F3/0482 ,  G06T11/206

    Abstract: Some embodiments of the present invention include an apparatus for enabling a tooltip to view information associated with portions of charts displayed on a display screen of a mobile computing device and include a processor, and one or more stored sequences of instructions which, when executed by the processor, cause the processor to display information associated with a chart on a display screen of a mobile computing system using a first chart type, the information including label information and value information Based on detecting a selection of a portion of the chart, cause the tooltip to be displayed on the display screen of the mobile computing system, the tooltip displaying label information and value information associated with the selected portion of the chart, the tooltip including a navigation tool to enable navigating and updating the tooltip with label information and value information associated with different portions of the chart.

    Abstract translation: 本发明的一些实施例包括一种用于使工具提示能够查看与在移动计算设备的显示屏幕上显示的图表的部分相关联的信息的装置，并且包括处理器，以及一个或多个存储的指令序列，当被 处理器，使得处理器使用第一图表类型在移动计算系统的显示屏幕上显示与图表相关联的信息，所述信息包括标签信息和价值信息。基于检测图表的一部分的选择，导致工具提示 被显示在移动计算系统的显示屏幕上，工具提示显示与图表的所选部分相关联的标签信息和价值信息，该工具提示包括导航工具，以使得能够使用标签信息和相关联的价值信息来导航和更新工具提示 与图表的不同部分。

    Analytic data export tool
    24.
    发明授权
    Analytic data export tool 有权

    公开(公告)号：US10437440B2

    公开(公告)日：2019-10-08

    申请号：US15052580

    申请日：2016-02-24

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Qingqing Liu

    IPC: G06F17/00 ,  G06F3/048 ,  G06Q40/04 ,  G06F3/0484 ,  G06F3/0482 ,  G06Q10/06 ,  H04L29/08 ,  G16H40/20

    Abstract: Disclosed herein are system, method, and computer program product embodiments for an analytic data export tool. An embodiment by visualizing, by a computing device, a plurality of available analytic data in a graphical user interface; receiving, by the computing device, a data selection input, wherein the data selection input comprises an interaction with the visualized plurality of available analytic data; packaging the plurality of available analytic data in a data package according to the data selection input; and exporting the data package according to one of a plurality of displayed export options displayed in the graphical user interface.

    Trellis chart scaling
    25.
    发明授权
    Trellis chart scaling 有权

    公开(公告)号：US10198836B2

    公开(公告)日：2019-02-05

    申请号：US15468714

    申请日：2017-03-24

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Anwesha Samanta

    IPC: G06T11/20 ,  G06F17/30

    Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises analyzing a dataset to determine a number of variables and one or more types of variables associated with the dataset. One or more processors remove a number of predefined discrete grouping variables from the number of variables associated with the dataset and produces a set of remaining variables. The one or more processors select a chart type based on the number of variables and the one or more types of variables associated with the set of remaining variables and generate one or more charts depicting the dataset. The number of charts generated corresponds to the number of data points associated with the predefined discrete grouping variables.

    Methods and systems for facilitating customer support using a social post case feed and publisher
    26.
    发明授权
    Methods and systems for facilitating customer support using a social post case feed and publisher 有权

    公开(公告)号：US10127560B2

    公开(公告)日：2018-11-13

    申请号：US15883881

    申请日：2018-01-30

    Applicant: salesforce.com, inc.

    Inventor： Eric Moore ,  Sutthipong Thavisomboon ,  Yuseung Kim ,  Bryan Hart ,  Jaroslaw Kozieronek

    IPC: G06F15/16 ,  G06Q30/00 ,  G06Q50/00 ,  H04L12/58 ,  H04W4/21

    Abstract: Methods and systems are provided for responding to customer posts on a plurality of social media channels from a customer service portal of a Customer Relationship Management (CRM) system of an organization. A retrieval system can retrieve, based on one or more rules specified by a rules engine, data from a first customer post on a first social media channel. The first customer post is identified using one or more rules that finds customer posts that warrant a customer service response from the organization. Based on the data from the first customer post, a parser of the CRM system creates a first case that can be displayed at the customer service portal, which automatically pre-populates a first response to the first customer post in compliance with protocols associated with the first social media channel that allow the first response to be communicated via the first social media channel.

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