公开(公告)号：US20140270130A1

公开(公告)日：2014-09-18

申请号：US14289786

申请日：2014-05-29

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

IPC: H04M3/42

CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

公开(公告)号：US20140254780A1

公开(公告)日：2014-09-11

申请号：US14283088

申请日：2014-05-20

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

IPC: H04M7/00

CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

公开(公告)号：US20140081690A1

公开(公告)日：2014-03-20

申请号：US13836390

申请日：2013-03-15

Applicant: SALESFORCE.COM, INC.

Inventor： Jason Winters

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06311

Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing business deals. The mechanisms and methods for managing business deals may enable embodiments to provide a dynamic and interactive user-interface including any combination of contacts, accounts, opportunities, allowing users to create tasks, events, leads (e.g., from Data.com), reports, dashboards, instant messenger, external deal spaces, email service (e.g., Outlook), a cloud-based productivity suite for businesses that allows work on any device (e.g., Google apps), mobile access, private messaging, lead management, mass email templates, social media monitoring (e.g., from Radian6), role-based sharing and security, and/or additional storage, for example. In an embodiment, the number of contacts may be unlimited.

Abstract translation: 根据实施例，提供了用于管理商业交易的机制和方法。 用于管理业务交易的机制和方法可以使实施例能够提供动态和交互式用户界面，包括联系人，帐户，机会，允许用户创建任务，事件，线索（例如，从Data.com），报告， 仪表板，即时通讯，外部交易空间，电子邮件服务（例如Outlook），适用于允许在任何设备（例如Google应用程序）上工作的企业的基于云的生产力套件，移动访问，私人消息，潜在客户管理，群发电子邮件模板 ，社交媒体监控（例如，来自Radian6），基于角色的共享和安全性，和/或额外的存储。 在一个实施例中，触点的数量可以是无限的。