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    System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
    23.
    发明申请
    System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns 审中-公开
    通过动态变量行为和活动模式的检测和分析进行电子邮件管理的系统和方法

    公开(公告)号：US20150381533A1

    公开(公告)日：2015-12-31

    申请号：US14318676

    申请日：2014-06-29

    申请人： Avaya Inc.

    发明人： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

    IPC分类号： H04L12/58 ,  G06N5/04

    CPC分类号： H04L51/02

    摘要： Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

    摘要翻译： 描述了通过检测和可配置地响应动态变化的活动和行为模式来帮助电子邮件收件人来管理入站电子邮件的技术。 特征是从发送者发送的新电子邮件中提取的，并且用于收件人。 识别与从总体上来自各个发送者和/或多个发送者的消息的处理有关的发送者活动，接收者消息管理行为和/或消息响应行为的一种或多种模式。 通过分析通过从接收者先前接收的电子邮件中提取特征而收集的统计数据来识别模式。 在收件人阅读新电子邮件之前，确定是否存在与识别的图案的任何偏差; 并且如果是，则执行用于处理新消息的预先存在的规则和/或指定来自电子邮件的发送者的至少一些消息的处理的新规则。

    Dynamic guidance to a target conversation area with a communication device
    24.
    发明授权
    Dynamic guidance to a target conversation area with a communication device 有权
    使用通信设备对目标对话区域进行动态指导

    公开(公告)号：US09008689B2

    公开(公告)日：2015-04-14

    申请号：US13861485

    申请日：2013-04-12

    申请人： Avaya Inc.

    发明人： Reinhard Klemm ,  Parameshwaran Krishnan ,  Doree D. Seligmann ,  Navjot Singh

    IPC分类号： H04W4/02

    CPC分类号： H04W4/02 ,  H04W4/16 ,  H04W16/22

    摘要： Embodiments disclosed herein provide systems and methods for dynamically guiding a user to a target conversation area with a communication device. In a particular embodiment, a method provides receiving a call request to establish a call with a communication device and determining a location of the communication device. The method further provides determining a target conversation area for a user of the communication device to participate in the call based on the location of the communication device. The method also provides directing the user to the target conversation area.

    摘要翻译： 本文公开的实施例提供了用于通过通信设备将用户动态地引导到目标会话区域的系统和方法。 在特定实施例中，一种方法提供接收呼叫请求以与通信设备建立呼叫并确定通信设备的位置。 该方法还提供基于通信设备的位置来确定通信设备的用户参与呼叫的目标会话区域。 该方法还提供将用户引导到目标对话区域。

    PRESENTATION DELAY FEEDBACK IN A WEB CONFERENCING SESSION
    25.
    发明申请
    PRESENTATION DELAY FEEDBACK IN A WEB CONFERENCING SESSION 有权
    在网络会议中介绍延迟反馈

    公开(公告)号：US20140310347A1

    公开(公告)日：2014-10-16

    申请号：US13861471

    申请日：2013-04-12

    申请人： AVAYA INC.

    发明人： Parameshwaran Krishnan ,  Navjot Singh

    IPC分类号： H04L29/06

    CPC分类号： H04L65/4038 ,  H04L65/1093

    摘要： Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

    摘要翻译： 本文公开的实施例提供了用于在Web会议会话中向演示者提供呈现延迟反馈的方法和系统。 在特定实施例中，一种方法包括从演示客户端接收发起网络会议会话的请求。 该方法还包括在演示客户端与至少一个观看客户端之间建立网络会议会话。 在网络会议会话期间，该方法包括确定在至少一个观看客户端中的每一个呈现网络会议会话的视图的延迟，并且在演示客户端向用户提供延迟的指示。

    SYSTEM AND METHOD FOR MANAGING CONCURRENT COMMUNICATIONS IN A CONTACT CENTER
    26.
    发明申请
    SYSTEM AND METHOD FOR MANAGING CONCURRENT COMMUNICATIONS IN A CONTACT CENTER 有权
    用于管理联络中心中的通信通信的系统和方法

    公开(公告)号：US20160212185A1

    公开(公告)日：2016-07-21

    申请号：US14872956

    申请日：2015-10-01

    申请人： Avaya Inc.

    发明人： Parameshwaran Krishnan ,  Tony McCormack ,  Navjot Singh

    IPC分类号： H04L29/06 ,  H04L29/08

    CPC分类号： H04L65/4015 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/143

    摘要： A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

    摘要翻译： 与联络中心建立通信会议。 通信会话包括第一通信介质中的第一并发通信会话和第二通信介质中的第二并发通信会话。 第一通信介质和第二通信介质是不同的通信介质。 例如，第一并发通信会话可以是与用户的语音通信会话，并且第二并发通信会话可以是与用户的多媒体通信会话。 识别需要在通信会话中完成的任务（例如，在第一或第二并发通信会话中的一个中）。 如果第一通信介质是用于该任务的最佳通信介质，则确定。 响应于确定第一通信介质是用于任务的最佳通信介质，第一任务在第一并发通信会话中被实现。

    Presentation delay feedback in a web conferencing session
    27.
    发明授权
    Presentation delay feedback in a web conferencing session 有权
    Web会议会话中的演示延迟反馈

    公开(公告)号：US09338201B2

    公开(公告)日：2016-05-10

    申请号：US13861471

    申请日：2013-04-12

    申请人： Avaya Inc.

    发明人： Parameshwaran Krishnan ,  Navjot Singh

    IPC分类号： H04L29/06

    CPC分类号： H04L65/4038 ,  H04L65/1093

    摘要： Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

    摘要翻译： 本文公开的实施例提供了用于在Web会议会话中向演示者提供呈现延迟反馈的方法和系统。 在特定实施例中，一种方法包括从演示客户端接收发起网络会议会话的请求。 该方法还包括在演示客户端与至少一个观看客户端之间建立网络会议会话。 在网络会议会话期间，该方法包括确定在至少一个观看客户端中的每一个呈现网络会议会话的视图的延迟，并且在演示客户端向用户提供延迟的指示。

    SYSTEM AND METHOD FOR CONCURRENT ELECTRONIC CONFERENCES
    28.
    发明申请
    SYSTEM AND METHOD FOR CONCURRENT ELECTRONIC CONFERENCES 审中-公开

    公开(公告)号：US20160099986A1

    公开(公告)日：2016-04-07

    申请号：US14961056

    申请日：2015-12-07

    申请人： Avaya, Inc.

    发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik ,  Kirak Hong

    IPC分类号： H04L29/06 ,  G06F17/30

    CPC分类号： H04L65/403 ,  G06F16/24575 ,  G06F16/9535 ,  G06Q10/06311 ,  G06Q10/1095 ,  H04L12/1827 ,  H04N7/15

    摘要： Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

    System and method for visual caller identification
    29.
    发明授权
    System and method for visual caller identification 有权
    用于可视呼叫者识别的系统和方法

    公开(公告)号：US09025746B2

    公开(公告)日：2015-05-05

    申请号：US13840273

    申请日：2013-03-15

    申请人： Avaya Inc.

    发明人： Parameshwaran Krishnan ,  Navjot Singh

    IPC分类号： H04M1/56 ,  H04M3/436

    CPC分类号： H04M3/4365 ,  H04M3/42042 ,  H04M2201/38 ,  H04M2203/6072

    摘要： Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

    摘要翻译： 可以使用用户的可视指示符来实现发起通信的用户的认证。 通信的发起可以导致与发起者的身份相关联的收集图像数据的通信的发起者。 此外，可能需要启动器来执行任务，其中可以将该任务的响应与图像数据一起发送到通信的接收器。 图像数据的接收可以允许通信的接收者减少垃圾邮件，并验证发起者是谁所声称的。