Abstract:
A method and apparatus for enabling a network service provider, e.g., a VoIP network provider, to create configuration files containing network based parameters that support global telephony capabilities (e.g., in country services) such as in country ring tones, dialing patterns, network announcements, and signaling tones that can be offered to users who want in country telephony capabilities independent of their location is disclosed. These global telephony capability configurations can be downloaded to intelligent IP phones or based in the VoIP network for access by subscribers' telephony devices.
Abstract:
A method and apparatus for enabling VoIP service providers to dynamically adjust international calling rates as a function of adjustments made with partner carrier arrangements that VoIP service providers put in place are disclosed. Thus VoIP service providers can pass on savings, if the new calling rate is lower than the old calling rate, to their subscribers in order to enhance the loyalty of existing subscribers. Instead of having subscribers to call into customer service centers to take advantage of these new lower international calling rates, the new calling rates will be updated dynamically and immediately for subscribers without these subscribers having to call in to request their billing rates to match the new calling rates.
Abstract:
A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.
Abstract:
A method and apparatus for enabling users who request a map of a specified route to invoke a data session to see images of the key markers and a video session to see live views of key points along the route are disclosed. If traffic appears congested, the subscriber can request an alternative route from the network along with image and video sessions to verify the traffic conditions of the alternative route.
Abstract:
The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
Abstract:
A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.
Abstract:
The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
Abstract:
The present invention enables a method for following the state of a call and generating defects as function of call completion success as opposed to discrete events that happen at individual network elements during the call. In one embodiment, the invention uses Call Detail Records (CDR) to analyze the end-to-end completion status to measure per call basis defects instead of using defect codes generated by network elements on a per equipment basis. CDR is data associated with a telephone call, including the calling and the called numbers, the date and timestamp, the duration, the call setup delay, and the final handling code of the telephone call.
Abstract:
The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
Abstract:
Method and apparatus for re-routing a call in a packet network during failures is described. In one example, a failure condition is detected for a destination endpoint for the call. At least one alternative endpoint address is identified from an alternative routing plan registered with the packet network in response to the failure condition. For example, various alternative routing plans may be registered with the packet network and stored in a database. Each of the alternative routing plans may include alternative endpoint address data for a plurality of endpoint devices. The database may be queried using the destination endpoint as an index value and the at least one alternative endpoint address may be retrieved. The call is then routed to the at least one alternative endpoint address.