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    Peer-to-peer network for telecommunication network traffic rerouting
    23.
    发明授权
    Peer-to-peer network for telecommunication network traffic rerouting 有权

    公开(公告)号：US11349913B2

    公开(公告)日：2022-05-31

    申请号：US16037677

    申请日：2018-07-17

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Christopher W. Rice ,  Mazin Gilbert

    IPC: H04L67/1042 ,  H04W4/02 ,  H04W76/10

    Abstract: Devices, computer-readable media and methods are disclosed for establishing a peer-to-peer network for rerouting network traffic of a telecommunication network during a network disruption. For example, a processing system may detect a network disruption between a first device and a second device of the telecommunication network. The processing system may identify a first peering device having a connection to the first device of the telecommunication network, identify a second peering device having a connection to the second device of the telecommunication network, and establish a peer-to-peer network via at least the first peering device and the second peering device, wherein at least one of the first peering device or the second peering device is a mobile endpoint device configured to operate as a virtual network function. The processing system may then route network traffic between the first device and the second device via the peer-to-peer network.

    Network reconfiguration with customer premises-based application hosting
    24.
    发明授权
    Network reconfiguration with customer premises-based application hosting 有权

    公开(公告)号：US11296939B2

    公开(公告)日：2022-04-05

    申请号：US16037638

    申请日：2018-07-17

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Christopher W. Rice ,  Mazin Gilbert ,  Igal Elbaz

    IPC: H04L12/24 ,  H04L41/0813 ,  H04L41/0806

    Abstract: Methods, computer-readable media, and devices for instantiating a service provider application of a network service on a customer premises-based device are disclosed. For example, a processing system of a telecommunication network having at least one processor may receive a request for a network service, identify a set of resources for the network service, the set of resources for the network service including at least a first service provider application, and determine that a current configuration of the telecommunication network does not provide the set of resources. The processing system may further reconfigure the telecommunication network to provide the set of resources, the reconfiguring including instantiating the at least the first service provider application of the network service on a customer premises-based device, and deploying the network service to the telecommunication network that is reconfigured.

    PEER-TO-PEER NETWORK FOR TELECOMMUNICATION NETWORK TRAFFIC REROUTING
    25.
    发明申请
    PEER-TO-PEER NETWORK FOR TELECOMMUNICATION NETWORK TRAFFIC REROUTING 审中-公开

    公开(公告)号：US20200028900A1

    公开(公告)日：2020-01-23

    申请号：US16037677

    申请日：2018-07-17

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Christopher W. Rice ,  Mazin Gilbert

    IPC: H04L29/08 ,  H04W76/10 ,  H04W4/02

    Abstract: Devices, computer-readable media and methods are disclosed for establishing a peer-to-peer network for rerouting network traffic of a telecommunication network during a network disruption. For example, a processing system may detect a network disruption between a first device and a second device of the telecommunication network. The processing system may identify a first peering device having a connection to the first device of the telecommunication network, identify a second peering device having a connection to the second device of the telecommunication network, and establish a peer-to-peer network via at least the first peering device and the second peering device, wherein at least one of the first peering device or the second peering device is a mobile endpoint device configured to operate as a virtual network function. The processing system may then route network traffic between the first device and the second device via the peer-to-peer network.

    NETWORK RECONFIGURATION WITH CUSTOMER PREMISES-BASED APPLICATION HOSTING
    26.
    发明申请
    NETWORK RECONFIGURATION WITH CUSTOMER PREMISES-BASED APPLICATION HOSTING 审中-公开

    公开(公告)号：US20200028744A1

    公开(公告)日：2020-01-23

    申请号：US16037638

    申请日：2018-07-17

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Christopher W. Rice ,  Mazin Gilbert ,  Igal Elbaz

    IPC: H04L12/24

    Abstract: Methods, computer-readable media, and devices for instantiating a service provider application of a network service on a customer premises-based device are disclosed. For example, a processing system of a telecommunication network having at least one processor may receive a request for a network service, identify a set of resources for the network service, the set of resources for the network service including at least a first service provider application, and determine that a current configuration of the telecommunication network does not provide the set of resources. The processing system may further reconfigure the telecommunication network to provide the set of resources, the reconfiguring including instantiating the at least the first service provider application of the network service on a customer premises-based device, and deploying the network service to the telecommunication network that is reconfigured.

    System and method for optimizing response handling time and customer satisfaction scores
    28.
    发明授权
    System and method for optimizing response handling time and customer satisfaction scores 有权
    优化响应处理时间和客户满意度分数的系统和方法

    公开(公告)号：US08612532B2

    公开(公告)日：2013-12-17

    申请号：US13690929

    申请日：2012-11-30

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Srinivas Bangalore ,  Mazin Gilbert

    IPC: G06F15/16

    CPC classification number: H04L51/02 ,  G06Q10/06 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q30/0207 ,  G06Q30/0245

    Abstract: A system and method disclosed for using and updating a database of template responses for a live agent in response to user communications. The method includes computing an average string distance between each response from a live agent and a template, use to generate the response, modifying the computed average string distance based on a customer satisfaction score associated with each response and selecting a response that minimizes the computed average string distance and maximizes customer satisfaction. Upon receiving a further communication on a certain issue, the system presents a prototype response that has been added to the template database to the live agent for use in generating a response to the further communication that reduces handling time and increases customer satisfaction.

    Abstract translation: 公开了用于响应于用户通信使用和更新活动代理的模板响应的数据库的系统和方法。 该方法包括计算来自活动代理和模板的每个响应之间的平均字符串距离，用于生成响应，基于与每个响应相关联的客户满意度得分修改所计算的平均字符串距离，并且选择使计算出的平均值最小化的响应 弦距，并最大化客户满意度。 在一个特定的问题上接收到进一步的通信之后，系统呈现已经被添加到模板数据库中的实时代理的原型响应，用于产生对进一步通信的响应，这减少了处理时间并提高了客户满意度。

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