公开(公告)号：US20100158207A1

公开(公告)日：2010-06-24

申请号：US12717854

申请日：2010-03-04

Applicant: Vishal DHAWAN ,  Timothy M. Price ,  Manoj Sindhwani

Inventor： Vishal DHAWAN ,  Timothy M. Price ,  Manoj Sindhwani

IPC: H04M1/64

CPC classification number: H04M1/2478 ,  G10L17/22 ,  H04M1/2535 ,  H04M3/4936 ,  H04M2201/41 ,  H04M2250/74

Abstract: A distributed voice application execution environment system conducts a voiceprint analysis when a user initially begins to interact with the system. If the system is able to identify the user through a voiceprint analysis, the system immediately begins to interact with the user utilizing voice applications which have been customized for that user.

Abstract translation: 当用户最初开始与系统交互时，分布式语音应用执行环境系统进行声纹分析。 如果系统能够通过声纹分析来识别用户，则系统立即开始使用已经为该用户定制的语音应用与用户进行交互。

公开(公告)号：US20100086108A1

公开(公告)日：2010-04-08

申请号：US12246056

申请日：2008-10-06

Applicant: Peeyush Jaiswal ,  Naveen Narayan

Inventor： Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M1/64 ,  G10L15/00

CPC classification number: G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/08 ,  G10L17/14 ,  G10L21/0272 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2201/41

Abstract: A method implemented in a computer infrastructure having computer executable code having programming instructions tangibly embodied on a computer readable storage medium. The programming instructions are operable to receive an audio stream of a communication between a plurality of participants. Additionally, the programming instructions are operable to filter the audio stream of the communication into separate audio streams, one for each of the plurality of participants, wherein each of the separate audio streams contains portions of the communication attributable to a respective participant of the plurality of participants. Furthermore, the programming instructions are operable to output the separate audio streams to a storage system.

Abstract translation: 一种在具有计算机可执行代码的计算机基础结构中实现的方法，其具有有形地体现在计算机可读存储介质上的编程指令。 编程指令可操作以接收多个参与者之间的通信的音频流。 另外，编程指令可操作用于将通信的音频流过滤成单独的音频流，对于多个参与者中的每个参与者为一个音频流，其中每个单独的音频流包含归属于多个参与者的相应参与者的通信部分 参与者 此外，编程指令可操作以将单独的音频流输出到存储系统。

公开(公告)号：US20090323561A1

公开(公告)日：2009-12-31

申请号：US12553700

申请日：2009-09-03

Applicant: Marian Croak ,  Hossein Eslambolchi

Inventor： Marian Croak ,  Hossein Eslambolchi

IPC: H04L12/16 ,  H04L12/66

CPC classification number: H04M3/56 ,  H04M3/385 ,  H04M2201/41 ,  H04M2207/20

Abstract: A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.

Abstract translation: 公开了一种用于使用语音识别技术访问电话会议服务以接收诸如因特网协议语音（VoIP）和因特网协议（SoIP）网络之类的分组网络上的信息的方法和装置。 在一个实施例中，服务提供商使呼叫者能够使用至少一个自然语言响应来输入访问会议服务的访问信息。

公开(公告)号：US20090202060A1

公开(公告)日：2009-08-13

申请号：US12028987

申请日：2008-02-11

Applicant: Moon J. Kim ,  Eric T.C. Yee

Inventor： Moon J. Kim ,  Eric T.C. Yee

IPC: H04M3/42

CPC classification number: H04M3/569 ,  H04M2201/41 ,  H04M2203/5081

Abstract: An improved solution for telephonic voice authentication and display is provided. A method of identifying conference call participants includes detecting a sound made by one of conference call participants; identifying this conference call participant based on the sound; and then displaying an attribute of the conference call participant to one of the other conference call participants. The attribute may include a picture, a name, and/or other information related to the identified conference call participant.

Abstract translation: 提供了一种改进的电话语音认证和显示解决方案。 一种识别电话会议参与者的方法包括：检测由一个电话会议参与者发出的声音; 基于声音识别该电话会议参与者; 然后将电话会议参与者的属性显示给其他电话会议参与者之一。 该属性可以包括图片，名称和/或与所识别的电话会议参与者相关的其他信息。

公开(公告)号：US07512223B1

公开(公告)日：2009-03-31

申请号：US09545446

申请日：2000-04-07

Applicant: Nandakishore A Albal ,  Walter B Cook, Jr.

Inventor： Nandakishore A Albal ,  Walter B Cook, Jr.

IPC: H04M3/42 ,  G01S1/00 ,  H04Q7/20

CPC classification number: G01S5/0027 ,  G01S5/0081 ,  G01S5/0221 ,  H04M3/382 ,  H04M3/42042 ,  H04M3/42348 ,  H04M3/5237 ,  H04M3/54 ,  H04M7/006 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/30

Abstract: A method of assisting an end user is provides. A first assistance request signal is received from a communication device. A communication node determines an assistance center in close proximity to the communication device to provide assistance to the end user. The communication node then forwards a second assistance request signal to the assistance center. The communication node receives a first response signal from assistance center. Finally, the communication node transmits a second response signal to the communication device.

Abstract translation: 提供一种辅助终端用户的方法。 从通信设备接收第一辅助请求信号。 通信节点确定紧邻通信设备的辅助中心以向终端用户提供帮助。 通信节点然后将第二辅助请求信号转发到辅助中心。 通信节点从辅助中心接收第一响应信号。 最后，通信节点向通信设备发送第二响应信号。

公开(公告)号：US07474739B2

公开(公告)日：2009-01-06

申请号：US10736258

申请日：2003-12-15

Applicant: Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

Inventor： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

IPC: H04M1/64

CPC classification number: H04M3/382 ,  G10L19/018 ,  H04M3/42025 ,  H04M2201/41

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract translation: 通过语音通信链路提供识别信息的方法可以包括：通过语音通信链路从呼叫参与者接收个人识别码，使用个人识别码确定呼叫参与者的识别信息，以及编码 在语音通信链路携带的语音流内的呼叫参与者。 语音流和识别信息可以发送给用户。

公开(公告)号：US20080195618A1

公开(公告)日：2008-08-14

申请号：US11569508

申请日：2005-05-26

Applicant: Klaus-Dieter Menk ,  Axel Mayer

Inventor： Klaus-Dieter Menk ,  Axel Mayer

IPC: G06F17/30

CPC classification number: H04M3/382 ,  G06Q20/3223 ,  G06Q20/3224 ,  G06Q20/40145 ,  G10L17/00 ,  H04M3/487 ,  H04M2201/41

Abstract: The invention relates to a method for authorizing a telephone transaction and in particular an access to a database through a user in a telecommunication network, said telecommunication network comprising a user interface, an access control for the database and an authentification device, which are connected with each other over a local node in the telecommunication network, as well as to a corresponding local node.The invention is characterized in that the comparative result is output by the authentification device over the local node to the access control and the result of the comparison is communicated by the access control to the user over the local node, signals sent by the authentification device being masked.

Abstract translation: 本发明涉及一种用于授权电话交易的方法，特别是通过电信网络中的用户对数据库的访问，所述电信网络包括用户接口，用于数据库的访问控制和认证设备，其与 彼此通过电信网络中的本地节点，以及相应的本地节点。 本发明的特征在于，通过本地节点的认证装置将比较结果输出到访问控制，并且比较结果由访问控制通过本地节点传送给用户，认证装置发送的信号为 蒙面

公开(公告)号：US20080144807A1

公开(公告)日：2008-06-19

申请号：US11612290

申请日：2006-12-18

Applicant: James Kefeng Zhou ,  Leonard C. Hause

Inventor： James Kefeng Zhou ,  Leonard C. Hause

IPC: H04M1/00

CPC classification number: H04M1/6016 ,  H04M3/56 ,  H04M3/568 ,  H04M2201/41 ,  H04M2250/62

Abstract: A method and system for managing a communication session is provided. The communication session is associated with multiple communication devices. The method includes learning (304) a set of derived acoustic features of an audio communication signal that is associated substantially only with one user of a communication device. The method also includes receiving (306) a communication session signal. The communication session signal is an audio signal that includes a combination of audio communication signals. Each audio communication signal of the audio communication signals is associated with a user of a communication device of the multiple communication devices. The method includes modifying (308) the communication session signal based on the set of derived acoustic features.

Abstract translation: 提供了一种用于管理通信会话的方法和系统。 通信会话与多个通信设备相关联。 该方法包括学习（304）基本上仅与通信设备的一个用户相关联的音频通信信号的一组导出声学特征。 该方法还包括接收（306）通信会话信号。 通信会话信号是包括音频通信信号的组合的音频信号。 音频通信信号的每个音频通信信号与多个通信设备的通信设备的用户相关联。 该方法包括基于导出的声学特征的集合修改（308）通信会话信号。

公开(公告)号：US07386105B2

公开(公告)日：2008-06-10

申请号：US11139812

申请日：2005-05-27

Applicant: Moshe Wasserblat ,  Barak Eilam ,  Oren Pereg ,  Ilan Kor

Inventor： Moshe Wasserblat ,  Barak Eilam ,  Oren Pereg ,  Ilan Kor

IPC: H04M15/00

CPC classification number: H04M3/36 ,  G06Q20/4016 ,  G10L17/26 ,  H04M3/385 ,  H04M2201/41 ,  H04M2203/6027

Abstract: An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.

Abstract translation: 一种用于检测捕获的交互中的欺诈或欺诈尝试的装置和方法。 所述方法包括选择步骤，其中选择被怀疑为捕获欺诈尝试的交互用于进一步分析，并且分配了第一欺诈概率，以及欺诈检测步骤，其中所述语音针对相同的所述客户的一个或多个语音打印 或已知的欺诈者。 将第一个欺诈或欺诈尝试概率与欺诈检测步骤的评分结果相结合，以产生总的欺诈或欺诈尝试概率。 如果总欺诈或欺诈尝试概率超过阈值，则发出通知。 使用用户定义的规则和阈值来进行选择，评分和组合。

公开(公告)号：US20080118042A1

公开(公告)日：2008-05-22

申请号：US11603960

申请日：2006-11-22

Applicant: John S. Hogg

Inventor： John S. Hogg

IPC: H04M11/00

CPC classification number: H04M3/2281 ,  H04M1/68 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/42357 ,  H04M3/58 ,  H04M2201/41 ,  H04M2203/6054

Abstract: Embodiments of the present invention are directed generally to use of biometric identification during a call for detecting an anomaly occurring in the call, such as a change in the parties participating on the call. Communication between parties of a call is monitored and biometric identification is performed using the communication. According to one exemplary embodiment, biometric prints, such as voice prints, face prints, etc., are obtained for parties that are authorized to participate on a call. The call is then monitored and biometric data (e.g., audio, video, etc.) captured from communication during the call is compared with the biometric prints of the authorized parties to detect changes in the parties participating on the call, such as a new, unauthorized party joining the call. Thus, a call processing system can detect anomalies occurring during monitored calls, such as three-way calling, a handoff of a call, etc.

Abstract translation: 本发明的实施例一般涉及在呼叫期间使用生物特征识别来检测呼叫中发生的异常，例如参与呼叫的各方的变化。 监视呼叫各方之间的通信，并使用通信进行生物特征识别。 根据一个示例性实施例，获得了被授权参与呼叫的各方的生物特征打印，例如语音打印，面部打印等。 然后监听呼叫，并将在呼叫期间从通信捕获的生物特征数据（例如，音频，视频等）与授权方的生物特征照片进行比较，以检测参与呼叫的各方的变化，诸如新的， 未经授权的方加入电话。 因此，呼叫处理系统可以检测监视呼叫期间发生的异常，例如三方通话，呼叫切换等。