公开(公告)号：US20190236504A1

公开(公告)日：2019-08-01

申请号：US15882751

申请日：2018-01-29

Applicant: Salesforce.Com, Inc.

Inventor： Roojuta Lalani ,  Tyler Shopshire ,  Kavya Murali ,  Neeraj Ahuja ,  Sudhakara Reddy Peddi

IPC: G06Q10/06

CPC classification number: G06Q10/06315 ,  G06Q10/087

Abstract: A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.

公开(公告)号：US20180357100A1

公开(公告)日：2018-12-13

申请号：US15617258

申请日：2017-06-08

Applicant: salesforce.com, inc.

Inventor： Roojuta Lalani ,  Karthik Shankar ,  Neeraj Ahuja

IPC: G06F9/50 ,  G06F17/30 ,  G06F9/48

CPC classification number: G06F9/5011 ,  G06F9/4881 ,  G06F17/30864 ,  G06F17/30991

Abstract: A method in a database system is disclosed. The method comprises generating a task template object from a platform entity with polymorphic lookup capability that can map to multiple tenant domains wherein the task template object contains one or more task completion storage records for storing task-specific information, converting the task template object into a work-type object by storing task-specific information in the one or more task completion storage records wherein the work-type object comprises a work-type object identifier (ID), a first record for recording the database ID of one or more work order objects mapped to the work-type object, and a first task completion storage record for storing a first type of task-specific information. The method further comprises generating a work order object for a task and providing the work order object with access to the task-specific information by linking the work-type object to the work order object.

公开(公告)号：US20180225317A1

公开(公告)日：2018-08-09

申请号：US15426446

申请日：2017-02-07

Applicant: salesforce.com, inc.

Inventor： Roojuta Lalani ,  Neeraj Ahuja

IPC: G06F17/30

CPC classification number: G06F16/9017 ,  G06F16/2228

Abstract: A method for providing access to a data item in a multi-tenant database system is disclosed. The method comprises storing a data item as a first data object in a first tenant domain in the database system wherein the data item comprises a knowledge-based item and the first data object has a first data object identifier (ID). The method further comprises generating a platform object with polymorphic lookup, storing database ID information for the data item in the platform object, the database ID information for the data item including the first data object ID, providing a first entity in a second tenant domain with access to the data item by linking the platform object to a first tenant-specific object accessible by the first entity, and providing for display in a user interface a link that is mapped to the data item via the platform object and the first tenant-specific object.