公开(公告)号：US11620114B2

公开(公告)日：2023-04-04

申请号：US17195329

申请日：2021-03-08

Applicant: salesforce.com, inc.

Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

IPC: G06F8/38 ,  G06F16/951 ,  G06F16/958 ,  G06F40/109 ,  H04L67/02 ,  H04L67/10

Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to a CRM website. The protocol may be configured to customize support component add-in code for the CRM website, in some embodiments, at least by customization instructions applicable to the at least one page element of the support component add-in to the CRM website. In some embodiments, the at least one page element may be configured to search at least one support article hosted by the CRM website, display a visual representation of at least one featured category of articles available within the CRM website, and contact support for the CRM website, for example.

公开(公告)号：US09990185B2

公开(公告)日：2018-06-05

申请号：US15333088

申请日：2016-10-24

Applicant: salesforce.com, inc.

Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

IPC: G06F9/44 ,  G06F17/21 ,  G06F17/30 ,  H04L29/08

CPC classification number: G06F8/38 ,  G06F17/214 ,  G06F17/30864 ,  G06F17/3089 ,  G06F17/30893 ,  H04L67/02 ,  H04L67/10

Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.

公开(公告)号：US09244660B2

公开(公告)日：2016-01-26

申请号：US14459246

申请日：2014-08-13

Applicant: salesforce.com, inc.

Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

IPC: G06F9/44

CPC classification number: G06F8/38 ,  G06F17/214 ,  G06F17/30864 ,  G06F17/3089 ,  G06F17/30893 ,  H04L67/02 ,  H04L67/10

Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.