公开(公告)号：US20190238535A1

公开(公告)日：2019-08-01

申请号：US15885585

申请日：2018-01-31

Applicant: Salesforce.com, inc.

Inventor： Eugene Lew

IPC: H04L29/06 ,  G10L17/24 ,  G10L17/00 ,  G10L17/04 ,  G10L17/14

Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

公开(公告)号：US20190007355A1

公开(公告)日：2019-01-03

申请号：US16020926

申请日：2018-06-27

Applicant: salesforce.com, inc.

Inventor： Eugene Lew

IPC: H04L12/58 ,  H04L29/06 ,  H04L12/18

Abstract: An online system allows client devices to communicate via over-the-top (OTT) messaging channels. The client devices may not be coupled via a particular OTT messaging channel. The online system also allows a client device to communicate via an OTT channel with another client device that uses a non-OTT channel. The online system receives a request from a first client device via an OTT channel and establishes a connection with the client device via the OTT messaging channel. The online system allows the client device to communicate with another client device by establishing a connection with the other client device. The connection with the second client device may be established via a different OTT messaging channel or via a non-OTT messaging channel. The online system may be a multi-tenant system that allows client devices of users to connect with client devices of enterprises that are tenants of the multi-tenant system.