公开(公告)号：US10482068B2

公开(公告)日：2019-11-19

申请号：US15197605

申请日：2016-06-29

Applicant: salesforce.com, inc.

Inventor： Anand Bashyam Narasimhan ,  Aleksandr Yefremovich Shekhter ,  Rajan Chowhan ,  Ganesh Mathrubootham

IPC: G06F9/44 ,  G06F16/178 ,  G06F8/71 ,  G06F16/18 ,  H04L29/08 ,  G06F16/11 ,  H04L29/06

Abstract: Metadata files are acquired from one or more storage devices corresponding to multiple different environments. The metadata files are compared to determine differences between the metadata files. A report is generated indicating actions to be taken to cause at least one of the metadata files to be modified to result in a most recent version. At least a portion of the actions in the report are performed automatically.

公开(公告)号：US09218423B2

公开(公告)日：2015-12-22

申请号：US13874420

申请日：2013-04-30

Applicant: salesforce.com, inc

Inventor： Patrick McFarlane ,  Ganesh Mathrubootham ,  Shuchun Yang

IPC: G06F17/30

CPC classification number: G06F17/30675 ,  G06F17/3053 ,  G06F17/3064 ,  G06F17/30864 ,  G06F17/30867

Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.

公开(公告)号：US09195760B2

公开(公告)日：2015-11-24

申请号：US14066107

申请日：2013-10-29

Applicant: SALESFORCE.COM, INC.

Inventor： Patrick McFarlane ,  Ganesh Mathrubootham ,  Shuchun Yang

IPC: G06F17/30

CPC classification number: G06F17/30675 ,  G06F17/3053 ,  G06F17/3064 ,  G06F17/30864 ,  G06F17/30867

Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.

Abstract translation: 根据实施例，提供了用于动态地建议提交给在线服务门户的问题的答案的机制和方法。 用于动态地建议提交给在线服务门户的问题的答案的这些机制和方法可以使得实施例能够以有限的用户输入来提供帮助文档建议。 实施例提供有限用户输入帮助文档搜索术语建议的能力可以使用户能够快速有效地找到有用的帮助文档。