公开(公告)号：US20190130329A1

公开(公告)日：2019-05-02

申请号：US16173132

申请日：2018-10-29

Applicant: Verint Americas Inc.

Inventor： Jason Fama ,  Michael Zeoli

IPC: G06Q10/06

Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.