-
公开(公告)号：US20210056431A1
公开(公告)日：2021-02-25
申请号：US16553464
申请日：2019-08-28
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods that utilize featureless supervised or unsupervised machine learning to generate service provider match predictions based on raw communication data. In one or more embodiments, the disclosed systems utilize a trained service provider match neural network to generate a service provider match prediction based on raw communication data associated with an incoming audio, text, or video communication. In response to the generated service provider match prediction, the disclosed systems can route the incoming communication to the matched service provider.
-
公开(公告)号：US20210005207A1
公开(公告)日：2021-01-07
申请号：US16668259
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L17/00 , G10L17/06 , H04L29/08 , G06F16/9538 , G06F16/9535
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
-
公开(公告)号：US20210004829A1
公开(公告)日：2021-01-07
申请号：US16668224
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
-
14.发明申请公开(公告)号：US20210004824A1
公开(公告)日：2021-01-07
申请号：US16668204
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
-
15.发明申请公开(公告)号：US20210004821A1
公开(公告)日：2021-01-07
申请号：US16668191
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06Q30/00 , G06N5/02 , G06F16/248 , G10L15/22 , G10L15/18
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
-
Patent Agency Ranking
公开(公告)号：US20210004816A1
公开(公告)日：2021-01-07
申请号：US16553459
申请日：2019-08-28
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
IPC: G06Q30/00 , H04M3/51 , G06F16/9032
Abstract: The present disclosure relates to systems, methods, and non-transitory computer readable media for generating purpose predictions and options for processing electronic communications. For example, the disclosed systems can determine a problem feature related to a service system corresponding to a contacting user based on contextual information associated with the service system. In addition, the disclosed systems can receive an electronic communication from a contacting user device and can determine contacting user information based on the received electronic communication. Further, the disclosed systems can generate a purpose prediction for the electronic communication based on the contacting user information and the contextual information. The disclosed systems can further determine options for processing the electronic communication.
-
公开(公告)号：US20210004815A1
公开(公告)日：2021-01-07
申请号：US16553450
申请日：2019-08-28
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
IPC: G06Q30/00 , H04M3/51 , G06F16/9032
Abstract: The present disclosure relates to systems, methods, and non-transitory computer readable media for generating purpose predictions and options for processing electronic communications. For example, the disclosed systems can determine a problem feature related to a service system corresponding to a contacting user based on contextual information associated with the service system. In addition, the disclosed systems can receive an electronic communication from a contacting user device and can determine contacting user information based on the received electronic communication. Further, the disclosed systems can generate a purpose prediction for the electronic communication based on the contacting user information and the contextual information. The disclosed systems can further determine options for processing the electronic communication.
-
18.发明申请公开(公告)号：US20210004536A1
公开(公告)日：2021-01-07
申请号：US16668170
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06F40/30 , G06F40/205 , G06F40/279 , H04L29/08 , G06F16/903 , G06F16/9038 , G06Q30/00 , G06N20/00 , G06N5/04
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
-
公开(公告)号：US10812655B1
公开(公告)日：2020-10-20
申请号：US16668343
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: H04M3/51 , G10L15/22 , G10L13/047 , G10L15/18 , G10L13/033 , G10L13/04
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
-
公开(公告)号：US11328205B2
公开(公告)日：2022-05-10
申请号：US16549186
申请日：2019-08-23
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods that utilize featureless supervised or unsupervised machine learning to generate service provider match predictions based on raw communication data. In one or more embodiments, the disclosed systems utilize a trained service provider match neural network to generate a service provider match prediction based on raw communication data associated with an incoming audio, text, or video communication. In response to the generated service provider match prediction, the disclosed systems can route the incoming communication to the matched service provider.
-
-
-
-
-
-
-
-
-
Search Results
102
records
(took 0.022 seconds)
