公开(公告)号：US11017041B2

公开(公告)日：2021-05-25

申请号：US15885641

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Joel Ragnar Palmert ,  Zhenhua Xu

IPC: G06F16/9535 ,  G06Q30/06 ,  G06F16/2457 ,  G06F16/9536

Abstract: An application server platform operated by a cloud computing services provider receives input from a customer organization application executing on the application server platform, the input specifying a first action on a first item type, and a second action on a second item type to recommend in response to the specified first action on the first item type. The application server platform searches for a record in a permanent data store that contains the first action, the first item type, the second action, and the second item type, and assigns a value to a token associated with the record based on when the application server platform most recently generated a recommendation that included the first action on the first item type and the second action on the second item type from the record, when the search locates the record in the permanent data store. One embodiment further comprises generating a current recommendation that includes the first action on the first item type and the second action on the second item type from the located record, based on the assigned value of the token associated with the located record.

公开(公告)号：US20170046407A1

公开(公告)日：2017-02-16

申请号：US15339238

申请日：2016-10-31

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Xiao Meng ,  Zhenhua Xu

IPC: G06F17/30 ,  G06N7/00

CPC classification number: G06F16/248 ,  G06F16/22 ,  G06F16/2455 ,  G06N7/005 ,  G06Q10/063114

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for generating or updating sets of events. In some implementations, a database storing data records representing events can be maintained. A selection of a first event can be processed. A first timestamp associated with the first event can be identified. A first set of events comprising the first event a first portion of other events can be generated or updated. A second set of events comprising the first event a second portion of other events can be generated or updated. A first frequency of matched events can be determined for the first set of events. A second frequency of matched events can be determined for the second set of events. It can be determined that the first frequency is greater than the second frequency. A similarity associated with the first event can be generated or updated. The first set of events can be provided to a client device.

Abstract translation: 公开了用于生成或更新事件集合的方法，装置，系统和计算机可读存储介质。 在一些实现中，可以维护存储表示事件的数据记录的数据库。 可以处理第一个事件的选择。 可以识别与第一事件相关联的第一时间戳。 可以生成或更新包括其他事件的第一部分的第一事件的第一组事件。 可以生成或更新包括其他事件的第二部分的第一事件的第二组事件。 可以针对第一组事件确定匹配事件的第一个频率。 可以针对第二组事件来确定匹配事件的第二频率。 可以确定第一频率大于第二频率。 可以生成或更新与第一事件相关联的相似性。 可以将第一组事件提供给客户端设备。