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    SYSTEM AND METHOD FOR TRAINING EMPLOYEES
    11.
    发明申请
    SYSTEM AND METHOD FOR TRAINING EMPLOYEES 有权

    公开(公告)号：US20240412145A1

    公开(公告)日：2024-12-12

    申请号：US18377148

    申请日：2023-10-05

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Ross Wheeler ,  Jose Ivan Gutierrez ,  Lauren Mitchell ,  Anthony Welcome ,  Steve Amancha

    IPC: G06Q10/0639 ,  G06F40/30 ,  G06Q10/0631

    Abstract: Apparatuses, systems, and methods are provided for training employees are provided. The method comprises: (1) receiving, by one or more processors from a user device associated with an employee, an answer associated with a question; (2) generating, by the one or more processors via a chatbot, values associated with one or more metrics of the answer; and/or (3) performing, by the one or more processors, at least one of the following: (i) determining a skill level of the employee based upon the values associated with the one or more metrics of the answer; (ii) presenting, to the employee via the user device, a second question based upon the values associated with the one or more metrics of the answer; and/or (iii) presenting, to the employee via the user device, an explanation based upon the values associated with the one or more metrics of the answer.

    METHOD AND SYSTEM FOR PROVIDING CUSTOMER-SPECIFIC INFORMATION
    14.
    发明申请
    METHOD AND SYSTEM FOR PROVIDING CUSTOMER-SPECIFIC INFORMATION 有权

    公开(公告)号：US20240428259A1

    公开(公告)日：2024-12-26

    申请号：US18506422

    申请日：2023-11-10

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Ross Wheeler ,  Lauren Mitchell ,  Jose Ivan Gutierrez ,  Anthony Welcome ,  Steve Amancha

    IPC: G06Q30/015 ,  G06F40/40

    Abstract: Apparatuses, systems and methods are disclosed for providing customer-specific information. The method comprises: (1) receiving, by one or more processors from a user device, a first prompt associated with a customer; (2) creating, by the one or more processors, a vector associated with the first prompt; (3) comparing, by the one or more processors, the vector associated with the first prompt with vectors associated with a plurality of documents associated with the customer to identify one or more candidate documents from the plurality of documents; (4) creating, by the one or more processors, a second prompt based upon the first prompt and the one or more candidate documents; (5) inputting, by the one or more processors, the second prompt into a chatbot to obtain a response to the second prompt; and/or (6) presenting, by the one or more processors, the response via the user device.

    Methods and Systems for Managing Transactions Associated with Vehicles Using a Distributed Ledger
    16.
    发明公开
    Methods and Systems for Managing Transactions Associated with Vehicles Using a Distributed Ledger 审中-公开

    公开(公告)号：US20240144294A1

    公开(公告)日：2024-05-02

    申请号：US18238241

    申请日：2023-08-25

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Brian Fields ,  Ellakate LeFebre ,  Anthony Welcome ,  Steve Amancha ,  Jose Ivan Gutierrez

    IPC: G06Q30/018 ,  G06Q10/20

    CPC classification number: G06Q30/018 ,  G06Q10/20

    Abstract: Techniques are described herein for managing transactions associated with vehicles using a distributed ledger maintained by a plurality of participants. An exemplary system includes one or more processors; and a non-transitory computer-readable medium coupled to the one or more processors and storing instructions thereon. The instructions, when executed by the one or more processors, cause the one or more processors to: (1) receive a transaction listing from a first entity, the transaction listing including (i) entity data corresponding to the first entity, (ii) a non-fungible token (NFT) corresponding to a vehicle, and (iii) an updated state of the vehicle; (2) generate a transaction including a description of the transaction listing; and (3) record the transaction in a distributed ledger. A vehicle identification number (VIN) of the vehicle may be linked to the NFT in the distributed ledger.

    SYSTEMS AND METHODS FOR GENERATING GRAPHICAL USER INTERFACES RELATING TO DETERMINED PARAMETRIC EVENTS
    18.
    发明公开
    SYSTEMS AND METHODS FOR GENERATING GRAPHICAL USER INTERFACES RELATING TO DETERMINED PARAMETRIC EVENTS 审中-公开

    公开(公告)号：US20230351518A1

    公开(公告)日：2023-11-02

    申请号：US18137323

    申请日：2023-04-20

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Steve Amancha

    IPC: G06Q40/08

    CPC classification number: G06Q40/08 ,  G06F3/0484

    Abstract: Systems and methods are disclosed for providing a graphic user interface. The systems and methods may (1) receive an indication of a parametric event involving a vehicle; (2) provide a series of component graphic user interfaces, wherein the component graphic user interfaces may be configured to (i) initiate a claim filing, (ii) communicate with an insurer entity, (iii) communicate with an emergency response entity, (iv) communicate with a towing service entity, (v) communicate with a taxi or ride-share service entity, (vi) communicating with a vehicle repair service entity, (vii) communicating with a vehicle salvage entity, and/or (viii) communicating with a vehicle rental service entity; (3) detect one or more user interactions that may include one or more selections of the one or more actions; (4) perform the one or more actions; and/or (5) record a transaction indicating that the one or more actions has been performed to the blockchain.

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