公开(公告)号：US20230022302A1

公开(公告)日：2023-01-26

申请号：US17870076

申请日：2022-07-21

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Duane Lee Marzinzik ,  Eric R. Moore ,  Gregory D. Carter ,  Harsh Lalwani ,  Matthew Mifflin ,  Padmaja Uppaluri ,  Ryan Jewell ,  Richard J. Lovings

IPC: H04M3/493 ,  H04M3/42 ,  G10L15/22 ,  G10L15/26

Abstract: A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.