IDENTIFYING A CLASSIFICATION HIERARCHY USING A TRAINED MACHINE LEARNING PIPELINE

    公开(公告)号:US20220398445A1

    公开(公告)日:2022-12-15

    申请号:US17303918

    申请日:2021-06-10

    Abstract: Techniques are disclosed for using a trained machine learning (ML) pipeline to identify categories associated with target data items even though the identified categories may not already be present in the hierarchy. The ML pipeline may include trained cluster-based and classification-based machine learning models, among others. If the results of the cluster-based and classification-based machine learning models are the same, then the target data items is assigned to a hierarchical classification consistent with the identical results of the machine learning model. An assigned hierarchical classification may be validated by the operation of subsequent trained ML models that determine whether parent and child categories in the identified classification are properly associated with one another.

    USER DISCUSSION ENVIRONMENT INTERACTION AND CURATION VIA SYSTEM-GENERATED RESPONSES

    公开(公告)号:US20220391595A1

    公开(公告)日:2022-12-08

    申请号:US17470179

    申请日:2021-09-09

    Abstract: Techniques for interacting with users in a discussion environment are disclosed. Upon identifying a question in the discussion environment, a system determines: (a) whether a stored answer has already been associated with the question, (b) whether an answer can be generated by the system using existing information accessible to the system, or (c) whether to contact an expert to answer the question. The system updates the knowledge base by storing the questions and answers, along with user feedback to the questions and answers. Based on the user feedback, the system determines whether to modify existing answers to user-generated questions or to seek answers from additional human experts.

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