公开(公告)号：US20190079971A1

公开(公告)日：2019-03-14

申请号：US15800125

申请日：2017-11-01

Applicant: International Business Machines Corporation

Inventor： Nicholas Danyluk ,  Eli M. Dow ,  Kavita Sehgal ,  Diane Stamboni ,  Sneha Varghese ,  John Werner ,  Sarah Wu

IPC: G06F17/30 ,  G06F17/27 ,  G06Q30/06 ,  G06Q30/00 ,  G06Q50/26 ,  G06N99/00

Abstract: Embodiments described herein are directed to computer-implemented methods, systems, and computer program products for calculating a metric using natural language processing tokens. A non-limiting example of the computer-implemented method includes parsing, by a processing device, user content using a natural language processing technique to extract tokens. The method further includes filtering, by the processing device, the tokens relating to a natural language processing criterion. The method further includes calculating, by the processing device, a metric based at least in part on the filtered tokens. The method further includes determining, by the processing device, whether to take an action by applying the metric to a set of rules. The method further includes taking the action responsive to determining to take the action.