公开(公告)号：US10445744B2

公开(公告)日：2019-10-15

申请号：US14805352

申请日：2015-07-21

Applicant: Amazon Technologies, Inc.

Inventor： Jeremy A. Dashe ,  Jon R. Jay ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Joseph D. Sullivan

IPC: H04M3/00 ,  G06Q30/00 ,  G06Q10/10 ,  H04M3/42 ,  H04M3/51 ,  H04M7/00

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

公开(公告)号：US08824661B2

公开(公告)日：2014-09-02

申请号：US14078272

申请日：2013-11-12

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Brock A. Judkins ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Raymond P. Sharpe, Jr. ,  Joseph D. Sullivan ,  Thomas J. Weiland ,  Tauseef Kidwai

IPC: H04M3/00

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

公开(公告)号：US20180007209A1

公开(公告)日：2018-01-04

申请号：US15706155

申请日：2017-09-15

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, JR. ,  Nathan Brent Glissmeyer

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.