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91.发明申请公开(公告)号：US20210125275A1
公开(公告)日：2021-04-29
申请号：US16667152
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A customer identifier comprises a first segment and a second segment, wherein each segment is directed to at least one feature of a customer, wherein each feature is based on one or more characteristics of the customer or another customer. The one or more characteristics comprises at least one of demographics, voice signature, psychographics, behaviors, or phone number. The behaviors comprise at least one of sentiment of the customer or personality of the customer. Each segment has a weighting. The first segment and the second segment are comprised within a customer fingerprint or a customer DNA. A system for customer identifier for a data management platform (DMP) comprises an analytics and audience insight module configured to perform analytics on data, and provide insights regarding customers; and a dashboard indicating high risk customers, moderate risk customer, and low risk customers.
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92.发明申请公开(公告)号：US20210125209A1
公开(公告)日：2021-04-29
申请号：US16667160
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A customer identifier comprises a first segment and a second segment, wherein each segment is directed to at least one feature of a customer, wherein each feature is based on one or more characteristics of the customer or another customer. The one or more characteristics comprises at least one of demographics, voice signature, psychographics, behaviors, or phone number. The behaviors comprise at least one of sentiment of the customer or personality of the customer. Each segment has a weighting. The first segment and the second segment are comprised within a customer fingerprint or a customer DNA. A system for customer identifier for a data management platform (DMP) comprises an analytics and audience insight module configured to perform analytics on data, and provide insights regarding customers; and a dashboard indicating high risk customers, moderate risk customer, and low risk customers.
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公开(公告)号：US20210125204A1
公开(公告)日：2021-04-29
申请号：US16666840
申请日：2019-10-29
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A data management platform (DMP) integrates data by anonymously integrating data streams from data sources. The DMP consolidates and unifies audiences for cross channel and contextual targeting. The DMP provides analytics by providing audience insights. The DMP activates against specific segments. The DMP provides insights, such as audience intelligence and segmentation. By integrating the data sets, richer audience profiles can be created. This allows insights to enhance the web experience, fuel strategic direction, and build audience segments for targeting. Insights provide dashboard access for a client's own data, and/or comprehensive data based on multiple clients' data. An intelligent database is a database of data pertaining to agents, users, interactions, and clients. Unique data can be extracted, inferred, and/or correlated from the intelligent database. The intelligent database comprises a repository of every interaction with associated entities and features, and enables real-time analytics and data-driven business decisions.
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94.发明申请公开(公告)号：US20210005192A1
公开(公告)日：2021-01-07
申请号：US16668179
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L15/22 , G10L15/30 , G10L25/63 , G10L15/02 , G10L15/18 , H04M3/51 , G06F16/9538 , G06F16/2457 , G06F16/9535
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004832A1
公开(公告)日：2021-01-07
申请号：US16668243
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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Patent Agency Ranking
96.发明申请公开(公告)号：US20210004826A1
公开(公告)日：2021-01-07
申请号：US16668214
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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97.发明申请公开(公告)号：US20210004825A1
公开(公告)日：2021-01-07
申请号：US16668210
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06Q30/00 , H04M3/51 , G10L15/26 , H04M3/523 , H04M3/42 , H04M3/493 , H04M11/10 , G10L15/18 , G10L15/08
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004817A1
公开(公告)日：2021-01-07
申请号：US16668148
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06Q30/00 , G06N5/02 , G06F16/248 , G10L15/22 , G10L15/18
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20200374402A1
公开(公告)日：2020-11-26
申请号：US16550987
申请日：2019-08-26
Applicant: Talkdesk, Inc
Inventor： Jafar Adibi
Abstract: One or more embodiments described herein provide benefits and solve some of the foregoing or other problems in the art with systems, methods, and non-transitory computer readable media that generate and provide estimated wait time in a manner that allows a contacting user to make informed decisions and even control how the customer waits for an agent, if the customer waits for an agent, and how long the customer waits for an agent. For example, the system can provide an administrator device a user interface that allows the administrator to define the delivery of an estimated wait time (EWT) at any point within a contact flow (e.g., a road map of how a call will be handled from the moment they enter the system to the end of the call). In addition, based the estimated wait time setup, the system can provide various EWT options to the contacting user.
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公开(公告)号：US20200374401A1
公开(公告)日：2020-11-26
申请号：US16550976
申请日：2019-08-26
Applicant: Talkdesk, Inc
Inventor： Jafar Adibi
Abstract: One or more embodiments described herein provide benefits and solve some of the foregoing or other problems in the art with systems, methods, and non-transitory computer readable media that generate and provide estimated wait time in a manner that allows a contacting user to make informed decisions and even control how the customer waits for an agent, if the customer waits for an agent, and how long the customer waits for an agent. For example, the system can provide an administrator device a user interface that allows the administrator to define the delivery of an estimated wait time (EWT) at any point within a contact flow (e.g., a road map of how a call will be handled from the moment they enter the system to the end of the call). In addition, based the estimated wait time setup, the system can provide various EWT options to the contacting user.
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