公开(公告)号：US20210034595A1

公开(公告)日：2021-02-04

申请号：US16526786

申请日：2019-07-30

Applicant: salesforce.com, inc.

Inventor： Penny Tselikis ,  Thomas Besluau

IPC: G06F16/22 ,  H04L12/58 ,  G06F16/25 ,  G06F9/451

Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.

公开(公告)号：US20230306008A1

公开(公告)日：2023-09-28

申请号：US18323281

申请日：2023-05-24

Applicant: salesforce.com, inc.

Inventor： Penny Tselikis ,  Thomas Besluau

IPC: G06F16/22 ,  H04L51/04 ,  G06F9/451 ,  G06F16/25

CPC classification number: G06F16/2264 ,  H04L51/04 ,  G06F9/451 ,  G06F16/258 ,  H04L67/01

Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.

公开(公告)号：US11698891B2

公开(公告)日：2023-07-11

申请号：US16526786

申请日：2019-07-30

Applicant: salesforce.com, inc.

Inventor： Penny Tselikis ,  Thomas Besluau

IPC: G06F16/22 ,  H04L51/04 ,  G06F9/451 ,  G06F16/25 ,  H04L67/01

CPC classification number: G06F16/2264 ,  G06F9/451 ,  G06F16/258 ,  H04L51/04 ,  H04L67/01

Abstract: Computing systems, database systems, and related methods are provided for managing data pertaining to electronic messages. A database system includes a database including a first object having a plurality of content fields corresponding to a first instance of an electronic message configured for a first communication channel and a server coupled to the database and a network to create a second database object corresponding to a second instance of the electronic message configured for a different communication channel, create a multichannel data structure in the database maintaining an association between the first and second objects, automatically populate a subset of content fields of the second object with values copied from the first object based on a mapping between the two communication channels, and thereafter use the second object to generate a version of the electronic message to be communicated to a recipient using the second communication channel.