公开(公告)号：US11030210B2

公开(公告)日：2021-06-08

申请号：US15861354

申请日：2018-01-03

Applicant: salesforce.com, inc.

Inventor： Zenil N. Hussain ,  Ruifeng Xu ,  Wenqing Dai ,  Kavitha Musthyala ,  Dean Moses ,  Adheip Varadarajan ,  Sakshi Arora

IPC: G06F16/25 ,  G06F16/21 ,  G06F16/23 ,  G06F16/28 ,  G06F16/2455 ,  G06F16/248 ,  G06F21/60

Abstract: A system receives an action override rule and stores it, including display criteria associated with a user interface page, into a hierarchy of rules for displaying multiple user interface pages. The system determines whether the action override rule in the hierarchy of rules matches request criteria associated with a user action, in response to receiving the user action. The system displays the user interface page associated with the display criteria if the action override rule in the hierarchy of rules matches the request criteria associated with the user action. If the action override rule in the hierarchy of rules does not match the request criteria associated with the user action, then the system can identify a hierarchical rule that is a hierarchical match for the request criteria associated with the user action; and display a user interface page associated with the hierarchical rule that is the hierarchical match.

公开(公告)号：US20220321642A1

公开(公告)日：2022-10-06

申请号：US17709933

申请日：2022-03-31

Applicant: salesforce.com, inc.

Inventor： Ruifeng Xu ,  Aizaz Ali Hakro ,  David Louvton ,  Vivek Tikoo

IPC: H04L67/10 ,  G06F3/0481

Abstract: Methods, systems, apparatuses, devices, and computer program products are described. In some systems, a component (e.g., software component, hardware component, or a combination thereof) may support integration between a customer relationship management (CRM) system and a telephony system. A processing device—such as a server—hosting the component (e.g., hosted in the CRM system) may load an inline frame supporting a connector to the telephony system within the component and may embed a service within the component. The embedded service may support calls to one or more messaging functions defined for a bridge component between the CRM and telephony systems. The inline frame and the embedded service may communicate messages via an unexposed message channel to support secure messaging. The embedded service may call one or more functions (e.g., a publish function, a handle message function) of the bridge component, for example, based on the messaging.

公开(公告)号：US10817652B2

公开(公告)日：2020-10-27

申请号：US16264370

申请日：2019-01-31

Applicant: salesforce.com, inc.

Inventor： Artem Dmytrenko ,  Wenqing Dai ,  Adheip Varadarajan ,  Amruta Madhukar Chitnis ,  Ruifeng Xu

IPC: G06F40/00 ,  G06F40/134 ,  G06F40/14 ,  G06F40/137

Abstract: A method is provided for generating a composite configuration map that is used for deep linkable to a component. In some embodiments, the method includes obtaining a page including a plurality of components organized in accordance with a hierarchy. The method also includes for one or more components of the plurality of components: generating, based on the hierarchy, a set of container configurations for the respective component, each container configuration being a configuration of a container that includes the respective component; and generating a container configuration map for the respective component based on the set of container configurations. The method further includes generating a composite configuration map including each of the container configuration maps.

公开(公告)号：US20190205403A1

公开(公告)日：2019-07-04

申请号：US15861354

申请日：2018-01-03

Applicant: salesforce.com, inc.

Inventor： Zenil N. Hussain ,  Ruifeng Xu ,  Wenqing Dai ,  Kavitha Musthyala ,  Dean Moses ,  Adheip Varadarajan ,  Sakshi Arora

IPC: G06F17/30

CPC classification number: G06F16/252 ,  G06F16/21 ,  G06F16/23 ,  G06F16/24564 ,  G06F16/282

Abstract: A system receives an action override rule and stores it, including display criteria associated with a user interface page, into a hierarchy of rules for displaying multiple user interface pages. The system determines whether the action override rule in the hierarchy of rules matches request criteria associated with a user action, in response to receiving the user action. The system displays the user interface page associated with the display criteria if the action override rule in the hierarchy of rules matches the request criteria associated with the user action. If the action override rule in the hierarchy of rules does not match the request criteria associated with the user action, then the system can identify a hierarchical rule that is a hierarchical match for the request criteria associated with the user action; and display a user interface page associated with the hierarchical rule that is the hierarchical match.